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Forum Thread
Citi Price Rewind: Walmart's screenshot is no longer sufficient?
I purchased one GoPro battery and one GoPro dual battery + charger few weeks ago. After found a store that has lower prices on both, I submitted my PP and quickly got approved on the GoPro battery. However, on the GoPro dual battery + charger, I got this https://imgur.com/Qpln6Kx
What do you think about this? Has anyone got similar issues before?
I usually use Citi for small PP claims and Discover for bigger purchases, but I guess I'll stop using Citi from now.
What do you think about this? Has anyone got similar issues before?
I usually use Citi for small PP claims and Discover for bigger purchases, but I guess I'll stop using Citi from now.
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What do you think about this? Has anyone got similar issues before?
I usually use Citi for small PP claims and Discover for bigger purchases, but I guess I'll stop using Citi from now.
Good luck. Somehow the claims are not denied as fast as they were before, so you'd better watch out for that. I have a claim sitting there for about a month without any notification. I think worst scenarios is that I'll change the credit card to Discover and do PP from there
I zoomed out and don't see the phone number . see attachments.
Discover has the best price protection program but it does not work for consumables.
Discover has the best price protection program but it does not work for consumables.
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One rep called while I was on the phone, and after back-n-forth with Walmart's CSR (I'm calling about a price match, we don't pricematch, etc.) the Citi rep said "I need to know if $X is the real price for [product] or some kind of mistake because it's really low." Instantly the WM associate said, "Well if it's that low it's a mistake!" Claim denied.
I talked to a supervisor and asked to try again, and to speak to Walmart CS desk and ask for a price check on the UPC. They did, and the price was the same as my screenshot. Then they asked "Is that price correct? The regular price is $$ more. Walmart CS said they'd check, but that it was probably an error. Claim denied.
The supervisor said Walmart was notoriously incorrect, and that we had to provide proof of purchase at the lower price to receive the match. I said if I was able to buy it at the lower price, why do I need price protection?
Ultimately, I think WM is dead for price matching.
I was about to do it again with an item that shows limited stock and the price, but the store can't find that item. Not sure if I should try citi now, hate chase, don't have discover
One rep called while I was on the phone, and after back-n-forth with Walmart's CSR (I'm calling about a price match, we don't pricematch, etc.) the Citi rep said "I need to know if $X is the real price for [product] or some kind of mistake because it's really low." Instantly the WM associate said, "Well if it's that low it's a mistake!" Claim denied.
I talked to a supervisor and asked to try again, and to speak to Walmart CS desk and ask for a price check on the UPC. They did, and the price was the same as my screenshot. Then they asked "Is that price correct? The regular price is $$ more. Walmart CS said they'd check, but that it was probably an error. Claim denied.
The supervisor said Walmart was notoriously incorrect, and that we had to provide proof of purchase at the lower price to receive the match. I said if I was able to buy it at the lower price, why do I need price protection?
Ultimately, I think WM is dead for price matching.
Oh boy this really blows, now the momentum is going to shift toward discover and then discover who has been very good till now, going to pull something similar, and then we will be back to finding slick deals the old fashion way like running to the store, when it's posted on here
Anyone get this lately o.O
Proof of Lower Price Found
You have submitted a search hit, which is not an advertisement and therefore is insufficient. Search hits must be clicked into to get to an advertisement where accurate pricing and product information is found and can be verified. Thank you. Please be advised that any past claims that may have been approved based on incomplete information have no bearing on this, or any future, claim.