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Apple MacBook Pro Anti-Reflective Display Coating Repair Program ('Staingate')

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From macrumors (https://www.macrumors.com/2017/11...e-repairs/)

NOTE: this repair program continues to be handled internally rather than being publicly announced; google 'staingate'

For those unaware, Apple has a non-public quality program for free repairs of anti-reflective coating issues for select MacBook and MacBook Pro models. This was to have ended October 2017, but was extended on November 2017 (no 'end' date set).
  • Apple has authorized coverage within four years from the original purchase date of affected models, according to an internal document distributed to Apple Authorized Service Providers.
  • Your best course of action: open a support ticket (follow instructions below) - at the Genius Bar, when they see your laptop, they'll instantly know the reason for your visit
Eligible models, listed below, qualify for a free display replacement within the four-year coverage period. Check your receipt to determine the exact purchase date of your MacBook or MacBook Pro.
  • MacBook Pro (13-inch, Early 2013)
  • MacBook Pro (15-inch, Early 2013)
  • MacBook Pro (13-inch, Late 2013)
  • MacBook Pro (15-inch, Late 2013)
  • MacBook Pro (13-inch, Mid 2014)
  • MacBook Pro (15-inch, Mid 2014)
  • MacBook Pro (13-inch, Early 2015)
  • MacBook Pro (15-inch, Mid 2015)
  • MacBook Pro (13-inch, 2016)
  • MacBook Pro (15-inch, 2016)
  • MacBook Pro (13-inch, 2017)
  • MacBook Pro (15-inch, 2017)
  • MacBook (12-inch, Early 2015)
  • MacBook (12-inch, Early 2016)
  • MacBook (12-inch, Early 2017)
Affected customers can schedule a Genius Bar appointment at an Apple Store using the Apple Support app. Or, on the Get Support page, click Mac → Mac Notebooks → Hardware Issues → Display Issue and options should be presented to initiate a repair or contact Apple via phone, email, or online chat.
  • Apple's support website will ask for your Mac's serial number, which can be found by clicking on the Apple logo  in the top-left corner of the screen and clicking on About This Mac in the dropdown menu.
  • Apple has supposedly prohibited support advisors from mentioning details about the anti-reflective coating repair program in online chat sessions, so visiting an Apple Store may be required. If you contact Apple by phone, asking for your call to be escalated to a senior advisor may help.
Affected customers can also visit an Apple Authorized Service Provider to determine if their notebook is eligible for coverage. Apple's document states that these third-party repair places can even replace displays with other damage free of charge so long as the anti-reflective coating issues are present.

Apple first began this repair program in October 2015, and already extended it once, after some MacBook and MacBook Pro users experienced issues with the anti-reflective coating wearing off or delaminating on Retina displays.

The damage appears to be caused by a variety of factors, including the pressure of the keyboard and trackpad on the display when closed, and the use of incorrect third-party cleaning solutions with microfiber cloths.

Link to one of Apple Support Community forum discussion thread: https://discussions.apple.com/thread/6068947
http://support.apple.com
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ob-la-di, ob-la-da
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#2
The trifecta.
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HIDDEN
06-23-2018 at 01:10 AM
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#4
Because I don't know..
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#5
I know it already but still thanks for sharing as always
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#6
Quote from Glee217
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This is old news. Why bring it up now?
News to me. Ty for sharing op
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Poop
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#7
Quote from Glee217
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This is old news. Why bring it up now?
Gotta get those e-points! (aka internet equivalent of a pissing contest)
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L8: Grand Teacher
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#8
Most Sony Cameras have had this issue since at least 2009. I wonder why Sony hasnt acknowledged it enough to even fix it on their new camera's. Its embarrassing to see an $1800 rx10 iv with peeling rear lcd.
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L7: Teacher
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#9
Quote from coffeeduck
:
Gotta get those e-points! (aka internet equivalent of a pissing contest)
lol I think it's safe to assume that people are aware what is meant by using e-[x]... Apple may have distanced itself (mostly) from the i-[x] naming standard but "e-" is still going
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#10
Umm I don't have a dog in the fight other than being mildly annoyed that such an amazing name as "staingate" is being wasted on something so relatively dull (pun not intended)... and I'm over it. Smilie
"Stupid Watergate" is not a bad runner-up and still gives me a little chuckle.
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#11
Ayy add the keyboard repair program too. (Just announced today because they're going through a Class Action lawsuit for their Butterfly keyboards).

https://9to5mac.com/2018/06/22/ap...ir-refund/

https://www.apple.com/support/key...cbook-pro/
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Poop
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#12
Quote from Toccoamostrickytick
:
lol I think it's safe to assume that people are aware what is meant by using e-[x]... Apple may have distanced itself (mostly) from the i-[x] naming standard but "e-" is still going
iPOINTS the new fun interactive way to be known online!
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#13
Quote from coffeeduck
:
iPOINTS the new fun interactive way to be known online!
I like it! But, Ted but hold your jaw, are you sitting down? Larry you? Gentlemen, i-E-points!! With two hyphens! The millennials will finally be ours.. and after them, the world!
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#14
Does anyone know how long the repair takes? Will I be without my Macbook Pro for an extended period of time?
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#15
Quote from mikespe
:
Does anyone know how long the repair takes? Will I be without my Macbook Pro for an extended period of time?
Assuming they have the display replacement in stock, 3 days. My 3rd and current replacement repair took 2 days.
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