This is the link to check the port status of a number to AT&T if you're attempting to transfer a number: https://www.att.com/port/lnpEntryWeb.do (slickdeals may mangle the URL, causing the page to fail to load. edit it in your location bar to remove everything after ".do")
Here's the link to activate a prepaid SIM. My attempt to activate stated the SIM was already activated: https://www.att.com/prepaid/activ...ivate.h
Helpful Numbers:
AT&T Prepaid customer service (800) 901-9878
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from pichandru
Dial (800) 901-9878 and wait for more options and then say CustomerService.
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You do need to have a ATT number here. |
This is the process when porting in an existing number (I have done it twice now):
1) Insert new SIM in phone
2) Activate the sim online at att.com/activateprepaid (enter your number you are porting, the SIM ICCID, and your zip code)
3) The activation should succeed, and it will tell you to click a button to Manage your Account. Click it.
4) Manage Account will bring you to www.paygonline.
5) Finish your port in by calling ATT. Follow these instructions:
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from xiaoxiaoniao
Just in case you encounter the deadlock of robot chatting when activate your account.
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call 877-426-0525 Have you already started to activate your number? answer: yes Do you have a phone number? answer: yes (if porting) Tell them the number you are porting. You will likely have to do it 3 times, as they won't find it in their system. [edit 10-05-2019] I had to answer 'no" to having a number eventhough I was porting because if I answered "yes", then after I gave the robo-assistant my "to port" number it would say that I'd have to call customer service and kick me out. Saying "no" would continue as this guide outlines. [end of edit 10-05-2019] Is this for a mobile phone? answer: yes Do you have the box the device came in? answer: yes (assuming you have the sim card with the iccid) Do you have iccid? answer:yes They may say that SIM card is already activated. Do you already have an account? answer:yes !!! Then you will be connected to a real person. Note: if you make a mistake and say you do not already have an account, they will tell you that you need to go get a new SIM from an AT&T store. That is not true. Call back and go through the process again and make sure to say you have an account. The human will help finish the port and activate your account. |
7) At this point, you just need to add $300 to your account, and your service will be active. You can either a) give the agent your credit card number OR prepaid card PINs, b) log into paygonline.com and provide your credit card or prepaid card PINS, or c) wait for the charge to go through on the credit card you submitted when initially ordering online.
My first time, I tried option c, trying to avoid being double charged - but it never happened. I waited over 12 hours before finally calling in and providing my credit card. I have not been double charged.
My second time, I did option b and entered prepaid card PINs at paygonline.com. As soon as my balance reached $300, my service was active.
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from Mr_Skull
Some links in case they're of any help.
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To activate a prepaid SIM- https://www.att.com/prepaid/activ...ivate.h Mine said it was activated but I couldn't call 611 for customer service on the device and I couldn't log into the account post activation screen. Had to wait till wife came home with her phone to call support. Credit card only showed a charge for $5 sim at this time. This is to check the progress of a number being ported to ATT- https://www.att.com/port/lnpEntryWeb.do Mine now says "completed" but before and during activation it stated "confirmed" I believe. I entered the number to port during original checkout and I checked my old carriers website and it showed the number had been deactivated and service canceled yesterday. ATT Chat told me service / SIM was activated and to wait 45 minutes, power cycle phone, and all should be good. Still couldn't call 611 or any numbers on device an hour later. When I did finally get CSR on wifey's phone I told CSR I had activated the line on the SIM/IMCI with the link above and it was successful, I was porting a number, old carrier showed line was deactivated / disconnected, and then relayed to CSR whatever the "port status" link showed above. She put me on hold, told me the port was still processing but she would push it, hold again, and she returned saying the port was done and I'd need to pay the $300 (plus taxes) to get service activated. Gave her CC info and shortly afterwards did a test call with my phone and verified data was operational. Ironically I avoided the Target card fiasco because I though it would add an opportunity for error but if I had the cards when she asked for payment I probably could have just read the numbers off. And as I typed this I received a 2nd notification of payment text and my credit card has two $328 pending charges from AT&T... #facepalm |
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The sim was delivered this morning.
Bought 6 $50 prepaid cards for $270 from Target online, used PayPal with Discover card for 5% cash back. Applied them at paygonline, phone is working after entering last prepaid card's PIN.
Next due day is Sep 12, but due amount is $0.00.
Update:
Unfortunately get a message this morning said my credit card was charged for $332. Have to call AT&T, they did process a refund to my credit card.
After I got the SIM, I put it in my phone, then just went to www.paygonline.com, enter my phone number, with last four digits of phone number as temporary password. It then sent a message to the phone with code that I used to log in.
So this may not work if you try to port in number.
Because they activated it in the "wrong market" there's no other way to change the number to my current area code. ??? This is a backup phone line for my spouse so I guess we'll survive, but it's annoying.
They sent me a 443 area code. Think that's like Maryland or something. I'm in NC.
I won't activate it until I get the correct area code. Says on the box that it's not activated. I'll see later tonight.
Because they activated it in the "wrong market" there's no other way to change the number to my current area code. ??? This is a backup phone line for my spouse so I guess we'll survive, but it's annoying.
https://www.att.com/att/prepaid-m...-discount/
So I can get the multi lines discount. I wish I could order 4 lines all together and be done with it. I am really confused and they chat support is pretty worthless.
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https://www.att.com/att/prepaid-m...-discount/
So I can get the multi lines discount. I wish I could order 4 lines all together and be done with it. I am really confused and they chat support is pretty worthless.
After I got the SIM, I put it in my phone, then just went to www.paygonline.
So this may not work if you try to port in number.
It's possible to change the number for a $10 fee per the automated system. But I decided to reorder another SIM for $5 and send the one they sent me back. So, I should theoretically get my $5 dollars back....We got until 10/21 so AT&T and I can be at it til then.
1. First problem: Initial activation failed and was asked to goto ATT corporate store to get a new sim and activate but the Store rep @Flemington NJ was so rude and did not entertain so I have to call the activation line and somehow got hold of a rep. They were able to resolve it after taking IMEI number and the sim sent by ATT initially. Once that is done porting my number was smooth. Number ported in 5 minutes got text messages from ATT that number porting successful. I suggest people to call prepaid activation number instead of self activation.
2. Second problem: could not make any calls/receive calls or texts except ATT. So I called 611 to get help and the automated message that I do not have sufficient funds and asked me to process payment online. I created my prepaid account and processed payment $319 (incl tax)- got error twice using the same card (Amex Green) then I tried Amex Blue one more time but no luck. I called Amex to find out the status and they told me that they see two pending payments on my green and one on blue and told me that ATT should collect the money.
Called ATT by using 611 and the REP told that they have to contact VESTA payment team and took my alternate number - waited for 4 hours without service… then I called again.. this time the rep told me (after 30 min) to process smaller amounts the first one 25 and second one for 275. The first one was success for 25 and second one failed again. This time the rep has to get someone from payment systems to process it manually and payment failed after confirmed to process. He then contacted Amex customer service but they denied to be on call so he took it to next level of security questions to process payments like street address etc…
FINALLY second payment went thru for 275 and my phone is activated.. suggest using visa or master to see if this is something to do with Amex..
I am finally happy that I am seeing 70MBps download and 12 MBps of upload - super happy with speeds.
https://www.paygonline.
Once you are logged in, there's an option under "Make payment" to use the refill card.
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