This is the link to check the port status of a number to AT&T if you're attempting to transfer a number: https://www.att.com/port/lnpEntryWeb.do (slickdeals may mangle the URL, causing the page to fail to load. edit it in your location bar to remove everything after ".do")
Here's the link to activate a prepaid SIM. My attempt to activate stated the SIM was already activated: https://www.att.com/prepaid/activ...ivate.h
Helpful Numbers:
AT&T Prepaid customer service (800) 901-9878
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from pichandru
Dial (800) 901-9878 and wait for more options and then say CustomerService.
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You do need to have a ATT number here. |
This is the process when porting in an existing number (I have done it twice now):
1) Insert new SIM in phone
2) Activate the sim online at att.com/activateprepaid (enter your number you are porting, the SIM ICCID, and your zip code)
3) The activation should succeed, and it will tell you to click a button to Manage your Account. Click it.
4) Manage Account will bring you to www.paygonline.
5) Finish your port in by calling ATT. Follow these instructions:
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from xiaoxiaoniao
Just in case you encounter the deadlock of robot chatting when activate your account.
:
call 877-426-0525 Have you already started to activate your number? answer: yes Do you have a phone number? answer: yes (if porting) Tell them the number you are porting. You will likely have to do it 3 times, as they won't find it in their system. [edit 10-05-2019] I had to answer 'no" to having a number eventhough I was porting because if I answered "yes", then after I gave the robo-assistant my "to port" number it would say that I'd have to call customer service and kick me out. Saying "no" would continue as this guide outlines. [end of edit 10-05-2019] Is this for a mobile phone? answer: yes Do you have the box the device came in? answer: yes (assuming you have the sim card with the iccid) Do you have iccid? answer:yes They may say that SIM card is already activated. Do you already have an account? answer:yes !!! Then you will be connected to a real person. Note: if you make a mistake and say you do not already have an account, they will tell you that you need to go get a new SIM from an AT&T store. That is not true. Call back and go through the process again and make sure to say you have an account. The human will help finish the port and activate your account. |
7) At this point, you just need to add $300 to your account, and your service will be active. You can either a) give the agent your credit card number OR prepaid card PINs, b) log into paygonline.com and provide your credit card or prepaid card PINS, or c) wait for the charge to go through on the credit card you submitted when initially ordering online.
My first time, I tried option c, trying to avoid being double charged - but it never happened. I waited over 12 hours before finally calling in and providing my credit card. I have not been double charged.
My second time, I did option b and entered prepaid card PINs at paygonline.com. As soon as my balance reached $300, my service was active.
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from Mr_Skull
Some links in case they're of any help.
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To activate a prepaid SIM- https://www.att.com/prepaid/activ...ivate.h Mine said it was activated but I couldn't call 611 for customer service on the device and I couldn't log into the account post activation screen. Had to wait till wife came home with her phone to call support. Credit card only showed a charge for $5 sim at this time. This is to check the progress of a number being ported to ATT- https://www.att.com/port/lnpEntryWeb.do Mine now says "completed" but before and during activation it stated "confirmed" I believe. I entered the number to port during original checkout and I checked my old carriers website and it showed the number had been deactivated and service canceled yesterday. ATT Chat told me service / SIM was activated and to wait 45 minutes, power cycle phone, and all should be good. Still couldn't call 611 or any numbers on device an hour later. When I did finally get CSR on wifey's phone I told CSR I had activated the line on the SIM/IMCI with the link above and it was successful, I was porting a number, old carrier showed line was deactivated / disconnected, and then relayed to CSR whatever the "port status" link showed above. She put me on hold, told me the port was still processing but she would push it, hold again, and she returned saying the port was done and I'd need to pay the $300 (plus taxes) to get service activated. Gave her CC info and shortly afterwards did a test call with my phone and verified data was operational. Ironically I avoided the Target card fiasco because I though it would add an opportunity for error but if I had the cards when she asked for payment I probably could have just read the numbers off. And as I typed this I received a 2nd notification of payment text and my credit card has two $328 pending charges from AT&T... #facepalm |
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Edit: Prepaid data speed (4-5Mbps down) is much slower than my postpaid speed (40+ Mbps). It was the same experience across different devices.
1. I called 611 & asked for loyalty department. Told the rep about wanting to switch to this prepaid offer and keeping my number.
2. Loyalty Rep successfully changed my account to prepaid, but she wasn't able to add this plan since it's an online only offer. She said my account is left as default ($2 plan) and I would need to go online to order this plan. (My existing number and SIM card remain the same. )
3. I called 611 again. Since my account was already switched to prepaid, it automatically went to prepaid department. I told the rep that I wanted this plan. She added the plan for me and said the process will be completed once the amount is paid in full. Payment can be done over the phone or online.
4. Once I submitted the full payment, I received a text from at&t that my plan charge was successful.
Thanks OP and everyone here for sharing.
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How this happened is beyond me since I never technically hit any activation anywhere. I guess once you sign up they assume you're activating. My advice would be to call AT&T instead and have them process the prepaid cards. I personally used 6x$50 prepaid cards.
I did call them back and they said they would process the refund to my cc. I logged back onto my account and did see right after that they had used my prepaid funds now. I'm just waiting for my refund now. Just did it yesterday, so I assume I'll get it back no later than Monday.
If you run into this same problem, you can call the billing dept at 866-608-3007. But as stated, I advise you to call AT&T itself to activate it using the prepaid cards to prevent running into issues. I'll update this post once I get my refund. But I'm certain that won't be an issue.
UPDATE: Technically, I did not get a refund. The charge just never posted to my account and is no longer pending. So, more like a stop charge.
How this happened is beyond me since I never technically hit any activation anywhere. I guess once you sign up they assume you're activating. My advice would be to call AT&T instead and have them process the prepaid cards. I personally used 6x$50 prepaid cards.
I did call them back and they said they would process the refund to my cc. I logged back onto my account and did see right after that they had used my prepaid funds now. I'm just waiting for my refund now. Just did it yesterday, so I assume I'll get it back no later than Monday.
If you run into this same problem, you can call the billing dept at 866-608-3007. But as stated, I advise you to call AT&T itself to activate it using the prepaid cards to prevent running into issues. I'll update this post once I get my refund. But I'm certain that won't be an issue.
my only fear with calling ahead is that they will tell me this deal is only for credit card payments and not prepaid cards. i think it is one of the terms (may be im mistaken, someone can confirm).
You could always just buy a $25 VISA gift card and use that I guess. Then pay the remainder with prepaid cards. It does state there are no refunds for those $300 dollars on this page after all. So, they may start refusing to refund your cc since it's part of the "terms." I'd go this route if I had to do it again.
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