This is the link to check the port status of a number to AT&T if you're attempting to transfer a number: https://www.att.com/port/lnpEntryWeb.do (slickdeals may mangle the URL, causing the page to fail to load. edit it in your location bar to remove everything after ".do")
Here's the link to activate a prepaid SIM. My attempt to activate stated the SIM was already activated: https://www.att.com/prepaid/activ...ivate.h
Helpful Numbers:
AT&T Prepaid customer service (800) 901-9878
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Quote
from pichandru
Dial (800) 901-9878 and wait for more options and then say CustomerService.
:
You do need to have a ATT number here. |
This is the process when porting in an existing number (I have done it twice now):
1) Insert new SIM in phone
2) Activate the sim online at att.com/activateprepaid (enter your number you are porting, the SIM ICCID, and your zip code)
3) The activation should succeed, and it will tell you to click a button to Manage your Account. Click it.
4) Manage Account will bring you to www.paygonline.
5) Finish your port in by calling ATT. Follow these instructions:
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Quote
from xiaoxiaoniao
Just in case you encounter the deadlock of robot chatting when activate your account.
:
call 877-426-0525 Have you already started to activate your number? answer: yes Do you have a phone number? answer: yes (if porting) Tell them the number you are porting. You will likely have to do it 3 times, as they won't find it in their system. [edit 10-05-2019] I had to answer 'no" to having a number eventhough I was porting because if I answered "yes", then after I gave the robo-assistant my "to port" number it would say that I'd have to call customer service and kick me out. Saying "no" would continue as this guide outlines. [end of edit 10-05-2019] Is this for a mobile phone? answer: yes Do you have the box the device came in? answer: yes (assuming you have the sim card with the iccid) Do you have iccid? answer:yes They may say that SIM card is already activated. Do you already have an account? answer:yes !!! Then you will be connected to a real person. Note: if you make a mistake and say you do not already have an account, they will tell you that you need to go get a new SIM from an AT&T store. That is not true. Call back and go through the process again and make sure to say you have an account. The human will help finish the port and activate your account. |
7) At this point, you just need to add $300 to your account, and your service will be active. You can either a) give the agent your credit card number OR prepaid card PINs, b) log into paygonline.com and provide your credit card or prepaid card PINS, or c) wait for the charge to go through on the credit card you submitted when initially ordering online.
My first time, I tried option c, trying to avoid being double charged - but it never happened. I waited over 12 hours before finally calling in and providing my credit card. I have not been double charged.
My second time, I did option b and entered prepaid card PINs at paygonline.com. As soon as my balance reached $300, my service was active.
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Quote
from Mr_Skull
Some links in case they're of any help.
:
To activate a prepaid SIM- https://www.att.com/prepaid/activ...ivate.h Mine said it was activated but I couldn't call 611 for customer service on the device and I couldn't log into the account post activation screen. Had to wait till wife came home with her phone to call support. Credit card only showed a charge for $5 sim at this time. This is to check the progress of a number being ported to ATT- https://www.att.com/port/lnpEntryWeb.do Mine now says "completed" but before and during activation it stated "confirmed" I believe. I entered the number to port during original checkout and I checked my old carriers website and it showed the number had been deactivated and service canceled yesterday. ATT Chat told me service / SIM was activated and to wait 45 minutes, power cycle phone, and all should be good. Still couldn't call 611 or any numbers on device an hour later. When I did finally get CSR on wifey's phone I told CSR I had activated the line on the SIM/IMCI with the link above and it was successful, I was porting a number, old carrier showed line was deactivated / disconnected, and then relayed to CSR whatever the "port status" link showed above. She put me on hold, told me the port was still processing but she would push it, hold again, and she returned saying the port was done and I'd need to pay the $300 (plus taxes) to get service activated. Gave her CC info and shortly afterwards did a test call with my phone and verified data was operational. Ironically I avoided the Target card fiasco because I though it would add an opportunity for error but if I had the cards when she asked for payment I probably could have just read the numbers off. And as I typed this I received a 2nd notification of payment text and my credit card has two $328 pending charges from AT&T... #facepalm |
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First - Special thanks to those who tried doing this and letting others know this is possible and second for useful hints and heads up many people shared.
I was on google fi and paid no less than $47 every month with 2GB of data - yes, there are other perks but..
Ordered SIM through the plan link and about 5.xx was charged to my card when it shipped. SIM arrived in 1 working day. It had my current number stuck on the packet.
Meanwhile I ordered $300 prepaid cards from target online and got the codes by email - I paid through paypal discover and since I am in my first year i have cashback match so my total discount is 10% (main reason I decided to risk taking the prepaid card route - $30 from discover and $21 saving on tax)
I put the SIM on another phone and I could see the network. I called customer care and she recognized the plan etc. but had no clue about the porting and activation process. She tried to convince me that a device purchase was mandatory for this $300 plan to work and directed me to the same link and said she will hold while I buy a $60-$1000 phone. I kept insisting that this works with BYOP. She was fiddling and just gave up and told me another customer care number which routes to the same call center.
The next time I called a sweet talking guy kept talking for hours and finally said this is a SIM issue and the SIM had magically expired or damaged. Solution was to go to ATT store and buy a new SIM and do the process again.
This went on couple of times with each of them not being able to port in the first place - leave alone promo plan activation.
I gave up at this point and thought $300 cards should be listed on craigslist for $10 off and write off my losses.
Finally after about 3 hrs of back and forth one CSR guy went step after step and my old phone disconnected, new phone activation message arrived, got my recharge card PINs one after another, funded my account and said my plan was activated. He held on till I restarted my phone, tested the internet and calling. Everything went well and boom I was ported.
Some kind person mentioned to freeze my original card before I spoke to customer service, which I did. Exactly an hour after activation ATT tried to charge my card and it bounced. SPECIAL THANKS to someone from SD. I logged into myATT and ensuread all plan details etc. were ok and everything seems alright at the moment. I am not unfreezing my CC for atleast 24hrs and lets see how it goes..
To activate a prepaid SIM- https://www.att.com/prepaid/activ...ivate.h
Mine said it was activated but I couldn't call 611 for customer service on the device and I couldn't log into the account post activation screen. Had to wait till wife came home with her phone to call support. Credit card only showed a charge for $5 sim at this time.
This is to check the progress of a number being ported to ATT- https://www.att.com/port/lnpEntryWeb.do
Mine now says "completed" but before and during activation it stated something different, "confirmed" I believe. I entered the number to port during original checkout and I checked my old carriers website and it showed the number had been deactivated and service canceled yesterday. ATT Chat told me service / SIM was activated and to wait 45 minutes, power cycle phone, and all should be good. Still couldn't call 611 or any numbers on device an hour later. When I did finally get CSR on wifey's phone I told CSR I had activated the line on the SIM/IMCI with the link above and it was successful, I was porting a number, old carrier showed line was deactivated / disconnected, and then relayed to CSR whatever the "port status" link showed above. She put me on hold, told me the port was still processing but she would push it, hold again, and she returned saying the port was done and I'd need to pay the $300 (plus taxes) to get service activated. Gave her CC info and shortly afterwards did a test call with my phone and verified data was operational.
Ironically I avoided the Target card fiasco because I though it would add an opportunity for error but if I had the cards when she asked for payment I probably could have just read the numbers off.
And as I typed this I received a 2nd notification of payment text and my credit card has two $328 pending charges from AT&T... #facepalm
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First - Special thanks to those who tried doing this and letting others know this is possible and second for useful hints and heads up many people shared.
I was on google fi and paid no less than $47 every month with 2GB of data - yes, there are other perks but..
Ordered SIM through the plan link and about 5.xx was charged to my card when it shipped. SIM arrived in 1 working day. It had my current number stuck on the packet.
Meanwhile I ordered $300 prepaid cards from target online and got the codes by email - I paid through paypal discover and since I am in my first year i have cashback match so my total discount is 10% (main reason I decided to risk taking the prepaid card route - $30 from discover and $21 saving on tax)
I put the SIM on another phone and I could see the network. I called customer care and she recognized the plan etc. but had no clue about the porting and activation process. She tried to convince me that a device purchase was mandatory for this $300 plan to work and directed me to the same link and said she will hold while I buy a $60-$1000 phone. I kept insisting that this works with BYOP. She was fiddling and just gave up and told me another customer care number which routes to the same call center.
The next time I called a sweet talking guy kept talking for hours and finally said this is a SIM issue and the SIM had magically expired or damaged. Solution was to go to ATT store and buy a new SIM and do the process again.
This went on couple of times with each of them not being able to port in the first place - leave alone promo plan activation.
I gave up at this point and thought $300 cards should be listed on craigslist for $10 off and write off my losses.
Finally after about 3 hrs of back and forth one CSR guy went step after step and my old phone disconnected, new phone activation message arrived, got my recharge card PINs one after another, funded my account and said my plan was activated. He held on till I restarted my phone, tested the internet and calling. Everything went well and boom I was ported.
Some kind person mentioned to freeze my original card before I spoke to customer service, which I did. Exactly an hour after activation ATT tried to charge my card and it bounced. SPECIAL THANKS to someone from SD. I logged into myATT and ensuread all plan details etc. were ok and everything seems alright at the moment. I am not unfreezing my CC for atleast 24hrs and lets see how it goes..
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