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expiredffly45 posted Nov 01, 2019 12:33 PM
expiredffly45 posted Nov 01, 2019 12:33 PM

Costco Warehouse: Purchase iPhone 11/XR/XS (TMO) + Trade-In + New Line & Get

via One Time Bill Credit/Prepaid Card

Up to $580 Back

Costco Wholesale
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Membership Wireless via Costco Warehouse [Warehouse Locator] is offering Up to $580 Back via Rebate (One Time Bill Credit + Virtual Prepaid Card) when you purchase an Apple iPhone 11, XR or XS w/ New Line Activation for T-Mobile + Qualifying Apple iPhone Trade-In (listed below) valid at participating Costco Warehouse Wireless Center locations. Thanks ffly45

Note, offer valid only at Costco Warehouse. Device/carrier selection may vary by locations.

Qualifying/Eligible Trade-In Devices (Up to $580; depending on condition)
  • Apple iPhone XS/XS Max/XR or X
  • Apple iPhone 8/8 Plus
  • Apple iPhone 7/7 Plus
  • Apple iPhone 6s/6s Plus
Also, get 1-Year Apple TV+ for Free w/ your new iPhone purchase [Info]

Editor's Notes

Written by Discombobulated | Staff
Offer valid through November 14, 2019 or while promotion last. Qualified activation at Wireless Center + New Line of service and qualifying trade-in phone is required at time of redemption. Allow 6-8 weeks for rebate processing; max 4/account. Please refer to the forum thread for all internal discussion/advice on offer. Ask a Wireless Sales Expect for complete offer details/qualifications - Discombobulated

Original Post

Written by ffly45
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
Membership Wireless via Costco Warehouse [Warehouse Locator] is offering Up to $580 Back via Rebate (One Time Bill Credit + Virtual Prepaid Card) when you purchase an Apple iPhone 11, XR or XS w/ New Line Activation for T-Mobile + Qualifying Apple iPhone Trade-In (listed below) valid at participating Costco Warehouse Wireless Center locations. Thanks ffly45

Note, offer valid only at Costco Warehouse. Device/carrier selection may vary by locations.

Qualifying/Eligible Trade-In Devices (Up to $580; depending on condition)
  • Apple iPhone XS/XS Max/XR or X
  • Apple iPhone 8/8 Plus
  • Apple iPhone 7/7 Plus
  • Apple iPhone 6s/6s Plus
Also, get 1-Year Apple TV+ for Free w/ your new iPhone purchase [Info]

Editor's Notes

Written by Discombobulated | Staff
Offer valid through November 14, 2019 or while promotion last. Qualified activation at Wireless Center + New Line of service and qualifying trade-in phone is required at time of redemption. Allow 6-8 weeks for rebate processing; max 4/account. Please refer to the forum thread for all internal discussion/advice on offer. Ask a Wireless Sales Expect for complete offer details/qualifications - Discombobulated

Original Post

Written by ffly45

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Top Comments

Darthchrisc
1178 Posts
184 Reputation
Yes, after the Costco associate takes out the phone, grab it and run out the store with it. If you are fast enough, this will work...
gk6740
908 Posts
66 Reputation
READ FOLKS

READ

Most of the questions asked here are either in the promotion posting, or are just stupid. Read before posting.

The document tells you which items will be accepted for trade. You can NOT do a IP6, or SE, or Samsung, etc.

It really does not matter how much they give you for the trade. The total rebate you will get will total $580.

Yes, this promotion is for people adding T-Mobile new lines. Duh! Think!

Simple math tells you that trading in an XS or XR is probably not going to make sense in most cases. So, if then don't. Duh!

Nobody has asked yet, but yes the phone must be paid for. And yes it must work. And yes it must not be broken. Duh!

And yes, you must have a Costco card to pay for the phone.

How much does ___ cost at Costco? Easy - go to the website. Prices are listed.
mactrader
35 Posts
10 Reputation
iPhone 8 through Apple gets you $220
iPhone XS through Apple gets you $500

iPhone 8 through this Costco deal gets you $580
iPhone XS through this Costco deal gets you $580

4,127 Comments

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Pro
Dec 01, 2019 01:13 AM
921 Posts
Joined Nov 2015
pn88
Pro
Dec 01, 2019 01:13 AM
921 Posts
Quote from ukumaybaby :
I bought 2 devices on November 2nd. Sent both on Nov 20th. T-Mobile received on 25th. My question is when should I expect T-Mobile device credit???

TIA
Anytime now.. got my credits 3-4 days once phone was delivered to them.
Dec 01, 2019 04:51 AM
17 Posts
Joined Nov 2015
satyajit2008Dec 01, 2019 04:51 AM
17 Posts
Quote from ukumaybaby :
I bought 2 devices on November 2nd. Sent both on Nov 20th. T-Mobile received on 25th. My question is when should I expect T-Mobile device credit???

TIA
I would suggest call them if not credited 2-3 days after phone delivered
Dec 01, 2019 05:00 AM
981 Posts
Joined Nov 2017
achilles_xboxmodeDec 01, 2019 05:00 AM
981 Posts
Quote from vmsrini :
Did anyone trade in a boost iphone for this deal or the other $700 deal ? I was told that boost mobile IMEI shows as not paid off. One of the terms in this deal is that trade in phone has to be paid off and owned by you.

Anyone had done this successfully with a boost mobile ? I mean trade in verified by assurant and account credit applied for the trade in phone ?

Thanks for any reply.
Many of us traded in Boost Mobile (brand new 6s) and got the bill credit already.
Dec 01, 2019 05:15 AM
103 Posts
Joined Oct 2013
akreDec 01, 2019 05:15 AM
103 Posts
Quote from satyajit2008 :
Got bill credits for 2 iPhones..a 6s plus and a 7 plus
Waiting for the rebate

Just a note: for the iPhone 7 Plus there was a change needed to be approved from my side . TMobile didn't called or informed me. I got to know when I inquired about the bill credit about that phone.

So better call their customer care if your phone reached them but you have not got the bill credit after 2 days
what num you called them on? i called 3 times and none of them could help me out with bill credits
Dec 01, 2019 05:50 AM
17 Posts
Joined Nov 2015
satyajit2008Dec 01, 2019 05:50 AM
17 Posts
Quote from akre :
what num you called them on? i called 3 times and none of them could help me out with bill credits
(877) 470-3619‬ this is the one I called
Dec 01, 2019 09:42 PM
841 Posts
Joined Aug 2009
pookguy88Dec 01, 2019 09:42 PM
841 Posts
Quote from satyajit2008 :
Got bill credits for 2 iPhones..a 6s plus and a 7 plus
Waiting for the rebate

Just a note: for the iPhone 7 Plus there was a change needed to be approved from my side . TMobile didn't called or informed me. I got to know when I inquired about the bill credit about that phone.

So better call their customer care if your phone reached them but you have not got the bill credit after 2 days
how do you know if you got the bill credits?

edit: actually, I see them now that I'm looking at my summary bill, weird, I remember last year you could see them on the account history screen but now you can't. Hate how they keep changing the website, I swear they do it on purpose for obfuscation
Last edited by pookguy88 December 1, 2019 at 02:49 PM.
Dec 02, 2019 04:32 PM
42 Posts
Joined Mar 2012
cicaDec 02, 2019 04:32 PM
42 Posts
Quote from pookguy88 :
how do you know if you got the bill credits?

edit: actually, I see them now that I'm looking at my summary bill, weird, I remember last year you could see them on the account history screen but now you can't. Hate how they keep changing the website, I swear they do it on purpose for obfuscation
Hi pookguy
Can you show me how it shows up in the summary bill?
I checked my account and in the billing section I can only find the November charge and payment but no trade in credit. Thank you

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Dec 02, 2019 04:46 PM
841 Posts
Joined Aug 2009
pookguy88Dec 02, 2019 04:46 PM
841 Posts
Quote from cica :
Hi pookguy
Can you show me how it shows up in the summary bill?
I checked my account and in the billing section I can only find the November charge and payment but no trade in credit. Thank you
it basically shows the partial trade in credit but it has the new line # beside it so should be easy to identify, if you can't find it I'd call in just to be safe
Dec 02, 2019 06:17 PM
170 Posts
Joined Jul 2011
slade123Dec 02, 2019 06:17 PM
170 Posts
Quote from slade123 :
I submitted my rebate on the t-mobile promotions web site last night. This morning I checked the rebate status and it says denied due to "ineligible device on receipt," which is b.s. because my Costco receipt shows that I purchased an iPhone 11. I called up the promotions department and the guy said the receipt looks good but they can't override the status until 30 days after the promotion has started. It started on 11/1 so I should call back on 12/1. Anyone else run into this problem?
My rebate status is still "denied." They received my trade-in and already credited my account for the trade-in amount. Someone else said they were told their rebate status would change after Assurant receives the trade-in so this is not true.

I called the promotions department today and asked them to fix the rebate status. Now they say they still can't change the rebate status and that I have to call back on 12/22. Arghh.
Dec 02, 2019 11:52 PM
168 Posts
Joined Feb 2017
dealspalDec 02, 2019 11:52 PM
168 Posts
For them to manually do anything, it should have crossed 30days, from your rebate submit date.

Promotion center suggested to resubmit rebate, since they can't see the images of IMEI or Costco Bill on there side.
Dec 03, 2019 03:14 AM
78 Posts
Joined Nov 2014
SoSayWeAll_BSGDec 03, 2019 03:14 AM
78 Posts
Status update:

Nov 22 - shipped all four old phones
Nov 24 - USPS showed phones delivered
Nov 26 - bill credit received for 2 of the 4 phones

Dec 1 - call tmobile, rep says the other 2 phones have to have an adjusted credit manually accepted (apparently the wireless advocate rep at Costco put those 2 phones as 'Apple-Generic' but one was AT&T and one was T-mobile). He got those manually accepted and I should have the final 2 bill credits.

Will update when I receive virtual rebate cards.

Good luck all.
Dec 03, 2019 04:21 AM
807 Posts
Joined Jul 2008
rampenDec 03, 2019 04:21 AM
807 Posts
Quote from EnragedGnome :
I went back to the original Costco and had the kiosk rep talk to the Wireless Advocate customer support number. The WA rep said everything was fine and provided the steps for processing the return, which included needing proof that we had paid the phone off through the carrier. That took some time to gather all the info and then by the end of it the kiosk rep was saying that because we had paid off the phone through the carrier, that I would have to get my money back from them, and they could only refund the taxes that I paid up front at Costco. I argued how that obviously made no sense because the WA rep had just said on the phone that I needed proof of having paid the phone off through the carrier, but she still wouldn't budge.

I ended up going to another Costco. They called up the original store because they wanted us to do the return through them (when she later talked to the WA rep, she asked if doing the return at her store would hurt her numbers). When the new Costco rep talked to the original rep, she immediately changed her tune and said that she never denied the return, so obviously trying to cover her tracks so she wouldn't get in trouble.After all that and talking to WA again in the store so the associate could follow the correct procedure, I was able to return fairly easily. Still waiting on the check to come in the mail currently.

TLDR:
Yes, I was able to get Costco to process the return. I had to go to another store because the original kiosk rep absolutely refused to process it in the hopes that the 90 days would expire or I would give up and her numbers would not be hurt.
Which Costco is this?
Dec 03, 2019 05:18 AM
15,490 Posts
Joined Feb 2005
thund3rcatDec 03, 2019 05:18 AM
15,490 Posts
Had to manually process all three phones traded as verizon/xfinity into generic. So annoying this isn't just done automatically.
Dec 03, 2019 01:45 PM
50 Posts
Joined Oct 2016
bhumit.parekhDec 03, 2019 01:45 PM
50 Posts
I purchased 4 green iphone 11. all the rebates are denied mentioning "not eligible device on receipt". My 6s Trade-ins are processed and received bill credits as well. People posted similar issue with purple color but i guess its the same with all new colors.

Did anyone here purchased GREEN iphone and the rebates are not denied?

Thank you.

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Dec 03, 2019 02:52 PM
78 Posts
Joined Nov 2014
SoSayWeAll_BSGDec 03, 2019 02:52 PM
78 Posts
Quote from Nhan0101 :
I ran into the problem as well. I bought 3 iPhone, one 11 pro and 2 11 purple. One was accepted ( the pro) while the 2 11 purple was denied. Call the promotion phone line and they told me the recipe look good and call back early December. The T-Mobile rep told me everything look good and they should be able to manually process the rebate in early December.
what is the promotion phone line?

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