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Greenworld123 1.4M Views
Dec 8, 2019 2:27 PM

Amex offer: $2,500 statement credit for home refinance Better.com

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Must have an amex to add offer to your account. Details:

Unlock even more as an
American Express® Card Member with an exclusive mortgage offer from Better.com
Better.com is making the homebuying and refinance experiences more rewarding, with a $2,500 statement credit and more, exclusively for eligible Card Members. See offer terms below.

https://www.americanexpress.com/u...-OfferHub2

EDIT information from Better.com!!!!!!!!!!!!!!!!!!!!!!!!!
Hello,
I work with Better,com and wanted to see if you could please add in the following information to your post on Amex/Better,com deal as it reads incorrect as it stands, especially regarding eligibility. We want to make sure the offer is stated as accurately as possible:
1) Mortgage rates of any specific customer, stated or otherwise, should not be taken as indicative of a mortgage rate available to all customers. Pricing is based on a number of factors, including the individual credit profile of a potential borrower.
2) The offer is only available to those borrowers who have been marketed to directly by American Express, and those who have not received the offer on their Amex portal or via email are not eligible.
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About the Poster
Deal Details
Community Notes
About the Poster
Must have an amex to add offer to your account. Details:

Unlock even more as an
American Express® Card Member with an exclusive mortgage offer from Better.com
Better.com is making the homebuying and refinance experiences more rewarding, with a $2,500 statement credit and more, exclusively for eligible Card Members. See offer terms below.

https://www.americanexpress.com/u...-OfferHub2

EDIT information from Better.com!!!!!!!!!!!!!!!!!!!!!!!!!
Hello,
I work with Better,com and wanted to see if you could please add in the following information to your post on Amex/Better,com deal as it reads incorrect as it stands, especially regarding eligibility. We want to make sure the offer is stated as accurately as possible:
1) Mortgage rates of any specific customer, stated or otherwise, should not be taken as indicative of a mortgage rate available to all customers. Pricing is based on a number of factors, including the individual credit profile of a potential borrower.
2) The offer is only available to those borrowers who have been marketed to directly by American Express, and those who have not received the offer on their Amex portal or via email are not eligible.

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9.8K Comments

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May 7, 2020 4:18 PM
607 Comments
Joined Dec 2013
cdancer20May 7, 2020 4:18 PM
607 Comments
Quote from CycloneFW View quoted comment :
Applied 4/23
Sent competing offer 4/24
Locked 4/24
Loan went to underwriting 4/25
Loan conditionally approved 4/25
Title work ordered 4/27
Last of follow-up paperwork completed 4/29
Title work received 5/4
Submitted for final review 5/6
Moved to Closing prep 5/7
Thanks! I haven't heard from anyone in a week minus just one paper for my spouse to sign. I locked on the 23rd and was conditionally approved the same day. Didn't need an appraisal.
Correction: There is an update on my report today that title work was completed last week but nothing. I actually changed title company a day before listed here and she hasn't heard anything.
Last edited by cdancer20 May 7, 2020 at 09:27 AM.
May 7, 2020 4:23 PM
3.9K Comments
Joined Oct 2009
pr1nyc1May 7, 2020 4:23 PM
3.9K Comments
Quote from p33p33tape View quoted comment :
I dont' like rates they're giving me...still too high.
Drop it to a 15 year then.
May 7, 2020 4:25 PM
1K Comments
Joined Mar 2019
CycloneFWMay 7, 2020 4:25 PM
1K Comments
Quote from cdancer20 View quoted comment :
Thanks! I haven't heard from anyone in a week minus just one paper for my spouse to sign. I locked on the 23rd and was conditionally approved the same day. Didn't need an appraisal.
Correction: There is an update on my report today.
I didn't need an appraisal either, so that was good. I rarely heard from them proactively. Most things required one email and two phone calls before I got an answer.

In my case I've observed the following:
- my dedicated concierge was very responsive until I locked my rate. I've still never spoken to her by phone, but before locking my rate, texts and emails were answered within 1-2 hours.

- another person with less tenure (looked up their NMLS ID) but the same role as the concierge was relatively easy to get ahold of. I spoke to him multiple times and 50% of the time, when I called, he answered directly. The other times I got a reply same day/net morning. Same turnaround via email.

- my processing expert was very responsive about his responsibilities. I would send an email and 30 minutes later get an answer. However, when I had questions that he couldn't directly answer, I had to follow up multiple times. Seemed like he would pass on the request, but I wouldn't be told to whom nor would the other people reach out quickly.

- my closing expert I've only emailed once (asking when I will see the Amex task) and got a reply in under an hour. No other contact needs yet.
May 7, 2020 4:39 PM
607 Comments
Joined Dec 2013
cdancer20May 7, 2020 4:39 PM
607 Comments
Quote from CycloneFW View quoted comment :
I didn't need an appraisal either, so that was good. I rarely heard from them proactively. Most things required one email and two phone calls before I got an answer.
Thanks for the info. I just reached out to the Processing Expert via email for an update. I think it might have been slowed down by me requesting a new title company. It was $200 cheaper to do so but I believe that had already received paperwork from the other company.
May 7, 2020 4:44 PM
186 Comments
Joined May 2014
barcod21May 7, 2020 4:44 PM
186 Comments
Quote from MeCheap View quoted comment :
Has anybody received $1000 if Better can't match? I am in a situation where they're unable to match and figuring if this is $1000 cash offer is real.
I'm in the same boat. I asked the same question here last week but didn't get any feedback. We'll see. I don't have a closing date yet with the lender I'm going with but will report back once I finally can submit my paperwork to Better for the $1000.00 back.
May 7, 2020 4:45 PM
1K Comments
Joined Mar 2019
CycloneFWMay 7, 2020 4:45 PM
1K Comments
Quote from cdancer20 View quoted comment :
Thanks for the info. I just reached out to the Processing Expert via email for an update. I think it might have been slowed down by me requesting a new title company. It was $200 cheaper to do so but I believe that had already received paperwork from the other company.
Please share how that turns out. I didn't know they ordered title work on 4/27 and on 4/29 I had the processing expert switch my title services to a different company that was $400 cheaper (though really less since my rates are state mandated and I knew some things were overestimated).
May 7, 2020 5:22 PM
24 Comments
Joined Mar 2014
tearfromredMay 7, 2020 5:22 PM
24 Comments
Quote from dealmaestro10 View quoted comment :
That's California only, anything for illinois? I have better at 2.75 with no closing costs for $410k loan and 15 years.
Where are you getting this rate? I'm also in Illinois and that would be attractive.

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May 7, 2020 5:45 PM
7.7K Comments
Joined Sep 2008
DogAndPonyMay 7, 2020 5:45 PM
7.7K Comments
How long will Better lock your rate? Thirty days?
May 7, 2020 5:56 PM
6.7K Comments
Joined Dec 2010
blukingMay 7, 2020 5:56 PM
6.7K Comments
Quote from DogAndPony View quoted comment :
How long will Better lock your rate? Thirty days?
45 days from what i can see
May 7, 2020 6:48 PM
607 Comments
Joined Dec 2013
cdancer20May 7, 2020 6:48 PM
607 Comments
Quote from CycloneFW View quoted comment :
Please share how that turns out. I didn't know they ordered title work on 4/27 and on 4/29 I had the processing expert switch my title services to a different company that was $400 cheaper (though really less since my rates are state mandated and I knew some things were overestimated).
Thanks. Title agent said she sent the documents last Friday, the 1st, which maps up with the title status on my account. Still no reply for the Loan Expert though.
May 7, 2020 6:51 PM
607 Comments
Joined Dec 2013
cdancer20May 7, 2020 6:51 PM
607 Comments
Quote from CycloneFW View quoted comment :
Please share how that turns out. I didn't know they ordered title work on 4/27 and on 4/29 I had the processing expert switch my title services to a different company that was $400 cheaper (though really less since my rates are state mandated and I knew some things were overestimated).
With the title company that Better originally used, I also saw rates drop $800 from the original estimate. I didn't think I could beat that until I realized that it dropped due to the standard credit from my original title policy. Luckily I was able to shop around and found this cheaper company. Every little bit helps and $200 isn't anything to sneeze at.
Last edited by cdancer20 May 7, 2020 at 11:57 AM.
May 7, 2020 7:16 PM
301 Comments
Joined Jan 2007
dealmaestro10May 7, 2020 7:16 PM
301 Comments
Quote from tearfromred View quoted comment :
Where are you getting this rate? I'm also in Illinois and that would be attractive.
Better should be able to offer that, they offered me that the first time I applied.
May 7, 2020 7:36 PM
7.7K Comments
Joined Sep 2008
DogAndPonyMay 7, 2020 7:36 PM
7.7K Comments
Quote from bluking View quoted comment :
45 days from what i can see
Great, thanks!
May 7, 2020 7:37 PM
6.7K Comments
Joined Dec 2010
blukingMay 7, 2020 7:37 PM
6.7K Comments
How do i go about shopping for title services? Better is currently quoting me 1090 for those services but am thinking ill save a bit if i shop around. Never done it before tho.

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May 7, 2020 7:56 PM
1K Comments
Joined Mar 2019
CycloneFWMay 7, 2020 7:56 PM
1K Comments
Quote from bluking View quoted comment :
How do i go about shopping for title services? Better is currently quoting me 1090 for those services but am thinking ill save a bit if i shop around. Never done it before tho.
Just keep in mind that in some states, the actually title insurance policy itself will be the same cost regardless of vendor. So even if Better is overestimating it (as in my case), it will be whatever the state mandated rate is.

Thus, in such states, you would be shopping title agents for their fees, such as attorney fee, settlement fee, notary fee, etc. Some vendors, like the one I requested, charge a flat rate + title insurance policy + specific extras outlined in advance (for instance, mine charges a flat $25 per wire transfer after the first, so two mortgages being paid off would create an extra $25 fee).

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