Must have an amex to add offer to your account. Details:
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American Express® Card Member with an exclusive mortgage offer from Better.com
Better.com is making the homebuying and refinance experiences more rewarding, with a $2,500 statement credit and more, exclusively for eligible Card Members. See offer terms below.
https://www.americanexpress.com/u...-OfferHub2
EDIT information from Better.com!!!!!!!!!!!!!!!!!!!!!!!!!
Hello,
I work with Better,com and wanted to see if you could please add in the following information to your post on Amex/Better,com deal as it reads incorrect as it stands, especially regarding eligibility. We want to make sure the offer is stated as accurately as possible:
1) Mortgage rates of any specific customer, stated or otherwise, should not be taken as indicative of a mortgage rate available to all customers. Pricing is based on a number of factors, including the individual credit profile of a potential borrower.
2) The offer is only available to those borrowers who have been marketed to directly by American Express, and those who have not received the offer on their Amex portal or via email are not eligible.
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Sent competing offer 4/24
Locked 4/24
Loan went to underwriting 4/25
Loan conditionally approved 4/25
Title work ordered 4/27
Last of follow-up paperwork completed 4/29
Title work received 5/4
Submitted for final review 5/6
Moved to Closing prep 5/7
Correction: There is an update on my report today that title work was completed last week but nothing. I actually changed title company a day before listed here and she hasn't heard anything.
Correction: There is an update on my report today.
In my case I've observed the following:
- my dedicated concierge was very responsive until I locked my rate. I've still never spoken to her by phone, but before locking my rate, texts and emails were answered within 1-2 hours.
- another person with less tenure (looked up their NMLS ID) but the same role as the concierge was relatively easy to get ahold of. I spoke to him multiple times and 50% of the time, when I called, he answered directly. The other times I got a reply same day/net morning. Same turnaround via email.
- my processing expert was very responsive about his responsibilities. I would send an email and 30 minutes later get an answer. However, when I had questions that he couldn't directly answer, I had to follow up multiple times. Seemed like he would pass on the request, but I wouldn't be told to whom nor would the other people reach out quickly.
- my closing expert I've only emailed once (asking when I will see the Amex task) and got a reply in under an hour. No other contact needs yet.
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Thus, in such states, you would be shopping title agents for their fees, such as attorney fee, settlement fee, notary fee, etc. Some vendors, like the one I requested, charge a flat rate + title insurance policy + specific extras outlined in advance (for instance, mine charges a flat $25 per wire transfer after the first, so two mortgages being paid off would create an extra $25 fee).
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