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expiredGreenworld123 posted Dec 08, 2019 02:27 PM
expiredGreenworld123 posted Dec 08, 2019 02:27 PM

Amex offer: $2,500 statement credit for home refinance Better.com

American Express Giftcards
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Must have an amex to add offer to your account. Details:

Unlock even more as an
American Express® Card Member with an exclusive mortgage offer from Better.com
Better.com is making the homebuying and refinance experiences more rewarding, with a $2,500 statement credit and more, exclusively for eligible Card Members. See offer terms below.

https://www.americanexpress.com/u...-OfferHub2

EDIT information from Better.com!!!!!!!!!!!!!!!!!!!!!!!!!
Hello,
I work with Better,com and wanted to see if you could please add in the following information to your post on Amex/Better,com deal as it reads incorrect as it stands, especially regarding eligibility. We want to make sure the offer is stated as accurately as possible:
1) Mortgage rates of any specific customer, stated or otherwise, should not be taken as indicative of a mortgage rate available to all customers. Pricing is based on a number of factors, including the individual credit profile of a potential borrower.
2) The offer is only available to those borrowers who have been marketed to directly by American Express, and those who have not received the offer on their Amex portal or via email are not eligible.
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
Must have an amex to add offer to your account. Details:

Unlock even more as an
American Express® Card Member with an exclusive mortgage offer from Better.com
Better.com is making the homebuying and refinance experiences more rewarding, with a $2,500 statement credit and more, exclusively for eligible Card Members. See offer terms below.

https://www.americanexpress.com/u...-OfferHub2

EDIT information from Better.com!!!!!!!!!!!!!!!!!!!!!!!!!
Hello,
I work with Better,com and wanted to see if you could please add in the following information to your post on Amex/Better,com deal as it reads incorrect as it stands, especially regarding eligibility. We want to make sure the offer is stated as accurately as possible:
1) Mortgage rates of any specific customer, stated or otherwise, should not be taken as indicative of a mortgage rate available to all customers. Pricing is based on a number of factors, including the individual credit profile of a potential borrower.
2) The offer is only available to those borrowers who have been marketed to directly by American Express, and those who have not received the offer on their Amex portal or via email are not eligible.

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Jul 15, 2020 02:05 PM
353 Posts
Joined Dec 2019
wandlJul 15, 2020 02:05 PM
353 Posts
Quote from JoonX86 :
https://www.yelp.com/biz/better-n...=date_desc [yelp.com]

So many bad reviews lately and I'm currently on the fence at the moment. is anyone having a problem with better.com?
Better's chief complaints summarized (after I've read ~100 pages and gone through a refi that has funded with Better) are
1) Slow to respond: they have "a team" that is plain overwhelmed.
My take, schedule a call, it is on your Better.com portal as an option under MY TEAM menu on left side of page. This way you get faster answers.
2) Limitation on Pricematch: They lowered the pricematch guarantee from $1k to $100, may take into account the $2500 AMEX promo when pricematching, or can't pricematch specific rates (i.e. 2.625% 30 year).
My take, play it safe, get your best offer before pricematching Better vs pricematching multiple times
3) Takes a long time to fund/close/get $2500: They are absolutely overwhelmed....but with these historic rates, every mortgage company/broker I talk to are also overhwhelmed with refi requests. There are literally hundreds of posts saying they closed in less than 4 weeks start-to-finish and got the AMEX gift card
My take, know the timelines and be considerate. The refi process can take as long as 4-6 weeks from rate lock-in, the funding about 2 weeks, and the AMEX $2500 credit is 8-12 weeks.
4) Better Rates are not competitive: They rarely offer a great rate as a 1st offer and this is true!
My take, This is why they offer a pricematch; their initial offer has been as high as 4% 30yr fixed with points. As with point #2, field the best offer versus hoping to pricematch 2-4x with Better Mortgage

All in all, I am personally happy, as with hundreds of forumers here and Better Mortgage certainly CAN be a great deal.
Jul 15, 2020 02:12 PM
908 Posts
Joined Nov 2017
gk6740Jul 15, 2020 02:12 PM
908 Posts
Our better.com experience was fine.

June 17th - did online
over the next week, uploaded all kinds of docs
and at same time, applied at 6 other lenders
sent competing offer to Better about a week after we started, and they improved deal
locked but sent a better offer, they increased credit
sent lower cost title quote, they matched via a credit
had a lock at one other lender - LenderFi
closed on July 10th with Better.
Jul 15, 2020 02:26 PM
2,476 Posts
Joined Jun 2011
savemybucksJul 15, 2020 02:26 PM
2,476 Posts
So when better says They have ordered title on the property, is it too late to match title quote from other places?
Jul 15, 2020 02:27 PM
8 Posts
Joined May 2015
JoonX86Jul 15, 2020 02:27 PM
8 Posts
Quote from wandl :
Better's chief complaints summarized (after I've read ~100 pages and gone through a refi that has funded with Better) are
1) Slow to respond: they have "a team" that is plain overwhelmed.
My take, schedule a call, it is on your Better.com portal as an option under MY TEAM menu on left side of page. This way you get faster answers.
2) Limitation on Pricematch: They lowered the pricematch guarantee from $1k to $100, may take into account the $2500 AMEX promo when pricematching, or can't pricematch specific rates (i.e. 2.625% 30 year).
My take, play it safe, get your best offer before pricematching Better vs pricematching multiple times
3) Takes a long time to fund/close/get $2500: They are absolutely overwhelmed....but with these historic rates, every mortgage company/broker I talk to are also overhwhelmed with refi requests. There are literally hundreds of posts saying they closed in less than 4 weeks start-to-finish and got the AMEX gift card
My take, know the timelines and be considerate. The refi process can take as long as 4-6 weeks from rate lock-in, the funding about 2 weeks, and the AMEX $2500 credit is 8-12 weeks.
4) Better Rates are not competitive: They rarely offer a great rate as a 1st offer and this is true!
My take, This is why they offer a pricematch; their initial offer has been as high as 4% 30yr fixed with points. As with point #2, field the best offer versus hoping to pricematch 2-4x with Better Mortgage

All in all, I am personally happy, as with hundreds of forumers here and Better Mortgage certainly CAN be a great deal.
Thank you so much for your detailed reply. I read about 50 pages and was still trying to figure out what to do. I'll keep reading. I'm currently waiting on rates to show up but looks like they might need some documents to prove my title information.

I'll keep you all posted Smilie
Jul 15, 2020 02:32 PM
166 Posts
Joined Dec 2010
nagraw4Jul 15, 2020 02:32 PM
166 Posts
How are the rates today vs yesterday?
Jul 15, 2020 02:32 PM
5,262 Posts
Joined Jul 2006
shahhereJul 15, 2020 02:32 PM
5,262 Posts
Quote from wandl :
Better's chief complaints summarized (after I've read ~100 pages and gone through a refi that has funded with Better) are
1) Slow to respond: they have "a team" that is plain overwhelmed.
My take, schedule a call, it is on your Better.com portal as an option under MY TEAM menu on left side of page. This way you get faster answers.
2) Limitation on Pricematch: They lowered the pricematch guarantee from $1k to $100, may take into account the $2500 AMEX promo when pricematching, or can't pricematch specific rates (i.e. 2.625% 30 year).
My take, play it safe, get your best offer before pricematching Better vs pricematching multiple times
3) Takes a long time to fund/close/get $2500: They are absolutely overwhelmed....but with these historic rates, every mortgage company/broker I talk to are also overhwhelmed with refi requests. There are literally hundreds of posts saying they closed in less than 4 weeks start-to-finish and got the AMEX gift card
My take, know the timelines and be considerate. The refi process can take as long as 4-6 weeks from rate lock-in, the funding about 2 weeks, and the AMEX $2500 credit is 8-12 weeks.
4) Better Rates are not competitive: They rarely offer a great rate as a 1st offer and this is true!
My take, This is why they offer a pricematch; their initial offer has been as high as 4% 30yr fixed with points. As with point #2, field the best offer versus hoping to pricematch 2-4x with Better Mortgage

All in all, I am personally happy, as with hundreds of forumers here and Better Mortgage certainly CAN be a great deal.

Sadly the reviews are what i'd call the general public. Many of the SD members dont fall in that category and I feel are deal hunters and a bit more disciplined in finance and savings in general (hence being here in the forums Smilie)


Their reviews might be rightful but we (SD members) are sharing and combining a lot of high level knowledge into a single deal to double/triple dip into the final offer on their house mortgage in a typical Hot Deals manner (Price matching, Title Company Shopping & Amex Promo).


  • If you read the general comments/reviews you'll see many people complain about the number of tasks. Frankly speaking it is very well organized and if you have non-standard finances then their underwriting team will scrutinize them and you have to respond in a convincing manner.
  • People have issues with not getting approved again for non-standard financials and trying to convince the underwritters that their funds are clear/clean. This may vary by lenders on what their risk threshold is.
  • Paperwork needed - again same thing you have to submit what they ask. For my case it was done in about 20 minutes for all the tasks and a few digital uploads of Home Owners, Bank Statement and 2 Explanations of funds being moved (529 and cash withdrawal).
All I'll say is that Better.com has been good based on what they quote but a few members did note that their numbers changed during final closing and most if not all were able to get it corrected and might have been due to oversight or errors. In the past i've had to pull out of a closing due to the final documents not having the right numbers and the lender saying to sign and they'll correct it later (not happening).



Shahhere
Last edited by shahhere July 15, 2020 at 07:34 AM.
Jul 15, 2020 02:40 PM
2,476 Posts
Joined Jun 2011
savemybucksJul 15, 2020 02:40 PM
2,476 Posts
Quote from shahhere :
Have the lender put the order directly with them as the consumer side is closed for Radian but they are taking order and are hands down the cheapest.


Thats what I did and they confirmed that Better put an order already.


Shahhere
So even if they have ordered title report, you can ask them to order it from Radian? or match the quote? Like others have said I got same reply from radian about them not taking consumer requests.

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Jul 15, 2020 02:46 PM
355 Posts
Joined Aug 2013
Alex8919Jul 15, 2020 02:46 PM
355 Posts
The better.com agent follow-up my last refinance with better.com, the guy encouraged me do refinance again, and provide $1000 lender credit for next refinance with better.com, my refinance 15 years rate was 2.5%. I am looking around those mortgage company, the rate vary between 2.25 %to 2.5%, . My goal is to find 2.0%, I know I am greedy. Smilie if better.com can price match and offer American Express $2500 . I may refinance again . Btw ,my mortgage was purchased by Fannie Mae, It will remain with The Money Source.

Any comments are welcome !
Jul 15, 2020 02:50 PM
5,262 Posts
Joined Jul 2006
shahhereJul 15, 2020 02:50 PM
5,262 Posts
Quote from savemybucks :
So even if they have ordered title report, you can ask them to order it from Radian? or match the quote? Like others have said I got same reply from radian about them not taking consumer requests.

Well dont wait too long as they can certainly deny your request. Ask them to do it ASAP as that takes time to do a title search. I have always emailed Radian and introduced my Loan Officer to the Title agent in an introductory email to get things in writing and started.



I have also seen in some cases where Better has simply provided credit to match the costs of your own Title company instead of switching and starting over.


This time around I had to talk to a CS agent to get the scoop on things at Radian but she confirmed that the orders need to come from the lender directly and I was able to convince her to quote me again as I've 8+ title searches with them on file Smilie. She had noted to use [email protected] main number is 412-494-0400.


Shahhere
Jul 15, 2020 02:51 PM
354 Posts
Joined May 2005
KrustyVTJul 15, 2020 02:51 PM
354 Posts
Quote from getquik09 :
Isn't there some sort of a rule like you cannot refinance within 6 months of originating a new loan? Not sure if that is accurate but I heard this as the reason the most.
Check your disclosures package from your lender - LenderFi had a specific document to sign saying that you would not refinance their loan or sell your property for six months, or you would be responsible for paying back their lender credit.
Jul 15, 2020 02:56 PM
5,262 Posts
Joined Jul 2006
shahhereJul 15, 2020 02:56 PM
5,262 Posts
Quote from KrustyVT :
Check your disclosures package from your lender - LenderFi had a specific document to sign saying that you would not refinance their loan or sell your property for six months, or you would be responsible for paying back their lender credit.

Early Payoff penalty? I'd be curious to see what that document looks like....I havent seen that with anyone.



Shahhere
1
Jul 15, 2020 03:04 PM
354 Posts
Joined May 2005
KrustyVTJul 15, 2020 03:04 PM
354 Posts
Quote from shahhere :
Early Payoff penalty? I'd be curious to see what that document looks like....I havent seen that with anyone.
No idea if it's enforceable/if they would try to enforce - but here's the example.
Jul 15, 2020 03:21 PM
1,433 Posts
Joined Sep 2005
ZornJul 15, 2020 03:21 PM
1,433 Posts
Better.com seems insane - they are quoting me 3.675% and closing costs over $6000. I have never heard of numbers that high from anyone else. Am I missing some secrets here?
1
Jul 15, 2020 03:40 PM
1,549 Posts
Joined Aug 2012
HarryS4062Jul 15, 2020 03:40 PM
1,549 Posts
Quote from Alex8919 :
The better.com agent follow-up my last refinance with better.com, the guy encouraged me do refinance again, and provide $1000 lender credit for next refinance with better.com, my refinance 15 years rate was 2.5%. I am looking around those mortgage company, the rate vary between 2.25 %to 2.5%, . My goal is to find 2.0%, I know I am greedy. Smilie if better.com can price match and offer American Express $2500 . I may refinance again . Btw ,my mortgage was purchased by Fannie Mae, It will remain with The Money Source.

Any comments are welcome !
Wow who was that agent? Must be the opposite of the Arnold mentioned here.
I am pretty much in the same situation. I would jump even for 2.25 if full closing costs are covered by lender credit and I think rates are nearly there though with Better's policy change, it appears I wont get the 1K or even a decent match as they will take appraisal costs info consideration.

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Jul 15, 2020 03:40 PM
3 Posts
Joined Jul 2020
thipperJul 15, 2020 03:40 PM
3 Posts
Strongly leaning toward going with Better and now looking into shopping around for a competitive title rate. I've seen a few suggestions on this thread, but had a few questions:

1. I've seen Radiant, Fidelity, and Alt Title suggested - does anyone have any other recommendations that they've had a good experience with (I'm located in Philadelphia, PA).

2. It sounds like Radiant is a great option but that the lender has to initiate the process with them - has anyone been able to accomplish this with Better?

3. For folks who have gone with Better and found their own title company, did Better end up using your company or just offering you a credit for the difference and keeping it in house?

Thanks very much for any insight you can provide. Been following this thread closely for the past week and it's been a wonderful source of information!

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