Video Proof: https://www.youtube.com/watch?v=ECPSC_1
Hopefully this post helps you prevent future crashes / sleep issues.
Attached is a picture of location of magnetic item that causes laptop to sleep.
Customer service contact details:
Support number: 1-877-435-7955
Support email: [email protected]
I called and sent email and the information does not exist.
The correct phone number for support is (800) 379-3820. Hours are 7 am-4 pm Pacific Time. They are closed on the weekends.
Update: Just called customer service on Jan 10th. The above number (even though it announces as Overpowered customer service) is valid for Motile laptops and the rep confirmed that the warranty for M142 is valid for 1 year and you just call this number for any issues. .
Warranty Information:
Excerpts from Motile Limited Warranty booklet included in box:
"This MOTILE purchased and delivered new in the original packaging to the original purchaser is warranted for personal non-commercial use by MOTILE against manufacturing defects in materials and workmanship for a limited Warranty period of Ninety (90) days for labor and One (1) year for Hardware from the original date of purchase."
"However, the warranty on this Product is limited to Ninety (90) day hardware and labor limited warranty when purchased or used for commercial purposes."
"Product freight must be prepaid by the original purchaser and shipped in its original packaging or packaging affording an equal degree of protection."
## USER MANUAL ATTACHED AT BOTTOM ##
Bios, Software and Driver Update:
http://www.motilecusto
Additional driver files saved by a user from device manager: https://slickdeals.net/forums/showpost.php?p=
This seems to have additional stuffs that is not included on Motile site
To enter the BIOS, keep pressing the DELETE key during the boot up
Bios update hints: (Be careful. Don't attempt unless you REALLY know what you are doing)
*Also note that some issues are appearing with the BIOS/EC update*:
https://slickdeals.net/forums/showpost.php?p=
BIOS update guide:
https://slickdeals.net/forums/showpost.php?p=
https://slickdeals.net/forums/showpost.php?p=
If you brick the laptop while updating BIOS, follow Darkshade214 to reflash it, he puts it in amazing details right here:
https://slickdeals.net/f/13709582-motile-14-performance-laptop-fhd-amd-ryzen-5-with-radeon-vega-8-graphics-thx-spatial-audio-tuned-by-thx-display-8gb-ram-256gb-ssd-hdmi-front-720p-hd-ir-camera-299?p=134509370
If you prefer to do manual bios update only or just want to stay on original bios and not having the laptop forcing a bios update, one way is to uninstall the THX thing under control panel, program and feature immediately after the initial windows setup. A lot of people report that the THX thing seems to force update of bios which a lot of time doesn't go all the way through the process. I did the uninstall the first thing after i boot up the laptop from windows setup and it never forces any bios update ever on me. I am not having any problem with the original 1.03 bios so that's why i am staying with it and since the new bios doesn't report to add anything new i don't bother with it. I do lose that THX but then again that thing only works over headphone or HDMI and i think it's somewhat of a gimmick anyway. THX screen profile still remain even if you do the THX uninstall.
If having problem with the laptop hanging while restart and not completing the restart sequence (especially after a clean window installation),
turn off fast restart in control panel/power option/system settings
Indepth outside review: https://www.notebookche
Currently the laptop has no support for waking up from sleep by lid opening. You have to press a key to wake it up. Closing the lid will put it to sleep though.
The HDMI port on the laptop has been verified by multiple people as HDMI 2.0 good for 4K 60hz.
USB Type C port on this Motile has been tested and only has data transfer function. NO power delivery (PD) for charging over usb C port.
NO DP function for video output via the usb C.
Display: IPS
Chassis: aluminum/magnesium
CPU: AMD Ryzen 5 3500U
SINGLE dimm slot with 8GB 2666 (speed limited by laptop to 2400) DDR4 sodimm installed. 2GB of the ram is used by Vega iGPU (amount of ram dedicated to iGPU cannot be changed). If you insert a 4GB sodimm, then only 512MB will be used by the iGPU. Anything bigger than 4GB sodimm will result in 2GB being used by iGPU. The Motile has been tested to work with 32GB sodimm.
Two M2 SSD slots: first slot comes occupied with Biwin 256GB M2 SATA SSD and can use both M2 SATA and NVME.
Second unoccupied M2 slot recognizes only NVME ssd. The first slot appears to be pcie x4 while the second slot appears to be x2. It's not clear what will happen speedwise if both are occupied by nvme ssd
Fn+ F5 changes between Basic mode and Silent mode fan speed.
This does have a small difference on multicore cpu benchmarks.
Maybe also battery life when on battery?
Also you can tell which mode you are in by looking at the LED light on the power button: solid is basic mode, slow dimming /brightening is silent mode.
After a clean windows install if you don't have the onscreen status display driver installed for this, you won't see it onscreen but the fn F5 would still work and the status is displayed by the LED on the power button.
What does Fn+F2 do? It disables/reenables the winkey that's inbetween the Fn and Alt key. Stupid i know....
See below in the attachment section for getting the OSD on screen display of FnF2 and FnF5 to work as well as having OEM info inside the about windows property as well as original motile wallpaper for those that do a clean windows install
https://slickdeals.net/forums/showpost.php?p=
FIX FOR LOW SOUND OUTPUT FROM SPEAKERS:
1) Be sure the Sound Blaster Connect application is running.
### The Sound Blaster Connect Software can be downloaded from the Windows Store, as well as other places. #### https://www.microsoft.c
2) Select a sound profile (Game/Music/Movie, etc)
3) and make sure the EQ is turned on.
Makes a night and day difference
Currently the bios has no support for reverse or persistent function key, meaning there is no support for being able to use the function keys without also holding down Fn key and pressing a function key. You can try the software remapping below:
FUNCTION KEY REMAPPING:
To reverse FN keys to skip having to hold down FN + FKey:
https://keytweak.en.sof
My Mapping:
Key #120 remapped to 'Volume Down' - Default to 'F9'
Key #121 remapped to 'Volume Up' - Default to 'F10'
Key #119 remapped to 'Mute' - Default to 'F8'
Key #129 remapped to 'F10' - Default to 'Volume Up'
Key #131 remapped to 'F9' - Default to 'Volume Down'
Key #133 remapped to 'F8' - Default to 'Mute'
There is also no bios support currently for keeping the backlit keyboard on constantly without it turning off when no key is pressed for a while
GAME TESTING:
on battery power:
Diablo 3 ROS (1920x1080, high settings for all): 45+ FPS
WoW Classic in intense battle like Alterac Valley, low settings, FPS fluctuates between 40-80
LINUX DISTROS TESTED:
Ubuntu 19.10 - everything works
Zorin OS 15 - Needed to apt update/upgrade to get latest kernel to support Ryzen 5 3500U graphics.
(Installs with support only for 800x600, update fixed everything)
Linux Mint 19.2 - Everything works. Updated to latest Kernel to support Ryzen 5 3500U graphics
THX Color Profile:
Here are all the color profile files off my Motile M142 R5
https://drive.google.co
or
https://www.4shared.com/zip/GWMDk...files.h
Restart laptop after placing files in C:\Windows\System32\spool\drivers\color
then right click on desktop -> Display settings -> Color Profile drop down and select Tuned by THX
INCREASE DISPLAY BRIGHTNESS:
To increase the display's max brightness download Radeon Software [amd.com], open the new software, navigate to Settings > Display and disable Vari-Bright. The display will now be ~50% brighter.(Many owners report no difference).
VIDEO ON RAM, SSD, WIFI UPGRADE:
https://www.youtube.com/watch?v=iITc_8I
Several members have reported success in using USB C PD to barrel adapters to charge. There are a number to choose from on Amazon, Aliexpress, and eBay.
USB-C power adapters
https://www.amazon.com/gp/product...CFDA&
https://slickdeals.net/f/13814333-29-59-zerolemon-4-ports-usb-c-pd-charger-with-60w-and-18w-power-delivery-on-amazon?v=1 (seems to work fine even when at peak power. Reportedly will supply over 60W on the usb C for momentarily if needed)
Here are adapters reported working (size: 5.5*2.5mm with yellow inside color)
https://www.aliexpress.
https://www.amazon.com/Cablecc-Ad...07SJ4CB27/
Video on using the M2 slot to do eGPU (not very practical but it's good to know something like this works):
https://www.youtube.com/watch?v=Su3WUNy
Other Resources:
https://www.reddit.com/r/motile/
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Top Comments
Seems to be 2 M.2 slots and 1 DDR4.
1,764 Comments
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This is after coming out if sleep or restarting. Log into windows then black screen. Waited 15 minutes still black.
It works take multiple restarts to get into the system
And these don't talk to me that way. I have 15 years as a sys admin/engineer. It's garbage.
Of course I returned it before drivers were ever posted.
Great specs for the price though...
The RAM i purchased has gone up in price, but this is the RAM I'd recommend now: https://www.amazon.com/Crucial-Si...B071KP8CGJ
However any ddr4 sodimm at 2400mhz or higher would work -- there's a few options from Patriot and Team that are about $10 less expensive
What about extra M2 slot? Did you fill it with a NVMe drive? If so, which one?
This motile only has 1 RAM slot and that downgrades the GPU performance.
This motile has the old (yet latest gen) R5 at 12nm, and that (1) uses more energy and (2) is not better than the current Ice Lake. The goal is 7nm and Renoir (Zen 2).
The Intel 10th Gen i5 models are very good, but Zen 2 will be better. And there are some complaints about fans and build quality.
This scenario is like 1 HDMI to 3 HDMI+USB ports on televisions.
Once you buy it, then you have to deal with selling it or not buying a much better low end model because you made the mistake.
Again...IF YOU DON'T NEED TO BUY THIS YEAR.
Some people have perfectly functioning laptops, and are just waiting to upgrade. I say wait.
https://help.walmart.co
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There's only ONE RAM slot.
So, when you compare this Motile to Asus ZenBook, what are your impressions? Is it built better than the Asus? I don't care about the looks much but the pictures look wonderful. I need it to last at least 3 - 4 years.
The Dell came with an I5 10th gen. I know the screen on the Dell is inferior but I don't care about screen so much. The Dell is a trusted brand also.
The Dell came with an I5 10th gen. I know the screen on the Dell is inferior but I don't care about screen so much. The Dell is a trusted brand also.
Inferior processor + inferior GPU + less RAM + less storage + 720p panel + thicker + Windows 10 Home in S Mode are all negatives on the Dell model compared to this Motile 14.
I would NOT even hesitate to think more than a second to grab this when you compare it to the Dell model!
Edit: may have been answered in this thread already but over 250 comments is A LOT to comb through in a hurry at work
So I ordered a second one this morning for $299, and I'll return the $349 one.
Both are being delivered on Friday lol. You think they'd wan't to save some money on shipping, but whatever...
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The Dell came with an I5 10th gen. I know the screen on the Dell is inferior but I don't care about screen so much. The Dell is a trusted brand also.
Inferior processor + inferior GPU + less RAM + less storage + 720p panel + thicker + Windows 10 Home in S Mode are all negatives on the Dell model compared to this Motile 14.
I would NOT even hesitate to think more than a second to grab this when you compare it to the Dell model!
Win 10 S is not hard to get out of.
So, less RAM and storage, 720p, and slightly thinker/heavier are the cons to the Dell.
The RAM and storage can be upgraded to match at a similar final price of $300, but you'd be stuck with 720p and added weight.
Dell is a known company (for what that's worth).
It's a toss up if you want to risk the unknown brand for a better screen, metal chassis, and 1 pound lighter laptop. I would say that the APU differences are not noticeable.
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