Around 8/10/20, forum members started reporting that some reps in Reward Center refused to submit the GC requests before 60 days of service. By 8/20/20, more and more reps are doing the same thing, even those who previously submitted requests between 35-45 days. AT&T is blatantly not honoring the "45 days" term, still stated on AT&T web site as of 8/20/20.
Info on requesting the $250 GCs - added 8/8/20 by hpham_53
Although the Terms of the deal say you'll receive an email around 45 days after activation to claim the GCs, so far nobody in this thread reported getting such email, no matter how long they waited.
To request your GCs:
* About 35-40 days after activation, go to https://rewardcenter.at
* If you get a rep that refuses to submit the GCs before 60 days, end the Chat and try again with another rep. Other reps will submit the GCs if account was active for 35 days or more. You can email the Chat transcript to yourself by clicking on the "envelope" icon on the Chat box.
* About 2-3 days after the rep submitted your GC requests, log into the Reward Center site above using your phone number and zip code. Your reward should be available for claiming. Repeat for each phone number.
* Log in again 1-2 days after claiming your GCs, it'll show whether or not they were approved and the estimated mailing date. So far, most people actually received the GCs in the mail on that date.
Deal seems dead. $250 no longer shows up on cart as of 5/7/20. Speak to Ecomm for confirmation first before placing an order.
Deal has been extended. New terms now say --
"Limit two Reward Cards per account."
However CSR said that I will get one card for each added line. I would think terms would be more accurate.
Hard pull for opening account as a new customer.
Must port in
To make this offer work, I believe you must have an unique phone/IMEI for each line, must insert SIM to phone so AT&T can recognize your BYOD phone IMEI.
may stack with CB and sweeten deal
Check number transfer eligibility: https://www.att.com/wireless/tran...ur-number/
Check wireless order status: 1-877-782-8870 or https://www.att.com/checkmyorder
Order stages:
We're working on your order - validating order in AT&Ts backend
In progress - believe at this point credit check has been done, ports may still be held up if shown as pending
(Partially) Shipped - self explanatory
Some have gotten cancelled orders due to AT&T not being able to verify information, especially for new customer accounts, even up to ~27 hours later. It may just be an AT&T issue of something not matching / some internal fraud algorithm kicking in.
After order submitted, call the ECOMM (e-commerce) backdoor number 866-267-4510 to confirm order with them personally to push order to go through verification on backend stage, then ask to transfer to credit department to double check you will pass verification manually, then check port status at att.com/port to see if you need to make corrections, if you are see that port is expect to complete, you are good to go.
NOTICE: ATT will not process and ship your order until they receive confirmation from old carrier to release your numbers to ATT.
ATT will eventually cancel your order if no action is taken to correct mistakes
Check AT&T porting status: https://www.att.com/port/ or 1-866-895-1097
If a line was submitted with incorrect porting information, (e.g. wrong PIN for me) it can be changed online at the porting status check above.
Porting Support: 1-888-898-7685 same function as the 1097 number
Check Reward status after submission with reward center: 1-800-675-8459
Possible workaround to open a new AT&T account if online order still fails if you follow every suggestions
Note: There may be a certain amount of time that a new AT&T account has to be open before you can make modifications (i.e. adding a new line) without issues. If someone confirms otherwise, delete this note from wiki.
second method don't seems to work, ppl said that their online order got cancelled despite opening first line in store.
1)
After you see that at least one of your online lines are added/pending on your account, cancel the line that is opened in store, no activation fee or full refund on activation fee if cancelled within 3 days of activation. The cost for first month's service will be prorated according to service days used. Usually no service fee if cancelled within 3 days of activation, AT&T has 14 days return policy, so I believe you are golden if canceling the in store line before 14 days of activation, either paying no fees or prorated fees. BTW, you can try to get ALL fees waived for this cancelled line by calling AT&T customer care. (YMMV?) Worst case would be you will pay $30 in store activation fee + prorated service charges by service days used for the AT&T in store line.
Phone hold times are long currently due to COVID-19 -- make sure the order details are accurate to avoid having to talk to a human.
Employee/University/student discounts (if offered), especially if staying with AT&T. Check eligibility with corporate e-mail here:
https://www.att.com/shop/wireless...coun
I recommend that do not upgrade your phone to take the device promo offer (if desired) until you actually receive the reward card. This $250 is a BYOD promo
Rebate Process URL: https://rewardcenter.at
-If your number was previously on AT&T, they will not send you a rebate afterwards. Got the runaround when talked to several CSR. Has to be a number that has NEVER been on AT&T before. This is blatantly false info. Don't know why it is even allowed in the wiki
3/8/2021 - Per telephone call to e-commerce number 866-267-4510, a former AT&T landline number is eligible for the offer. Update: Can now confirm that a former AT&T landline - first ported to Metro-by-T-Mobile five months ago - and subsequently ported to AT&T for this deal - was eligible for and received the $250 VISA reward.
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That charge applies to all smartphones.
That charge applies to all smartphones.
"Regina (Supervisor): We apologize for the reward not being in the system. We have manually begun processing your $250+250+250+250+250 reward's today. Please allow up to three weeks to receive your reward in the mail. Please maintain all active services while your reward is in process. In 3-5 business days, you may track your reward online and select text or email alerts at www.att.com/rewardcenter. Please log in with your account number and zip code."
I activated SIMs around May 5th. Go figure you can't depend on these promos to automatically apply. Had the same issue with Sprint and had to call to get them to process the invalid rebates. That's where they get you...
FWIW, I made a generic inquiry with urlhasbeenblocked mentioning I may need to change providers before the cashback payable date and their response was:
"Yes, cancelling service before the cash back is payable may cause cash back to be retracted"
Hmm... paying another ~$160 for a possible $600 cashback... the reality though is that the actual amount should have been much less. What was the cashback per line in late April? I honestly forget...
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If I receive the GCs before July 6 when my next billing period starts, I'll cancel my service. I used BF for this order; although it shows the cb amount is $600, they probably will only payout $200. The est. payable date is Aug 1st which is near the end of the 3rd billing period and I'm not sure how certain that date is. My monthly bill for these 4 lines is $152. I won't gamble $152 hoping to get $200.
If I receive the GCs before July 6 when my next billing period starts, I'll cancel my service. I used BF for this order; although it shows the cb amount is $600, they probably will only payout $200. The est. payable date is Aug 1st which is near the end of the 3rd billing period and I'm not sure how certain that date is. My monthly bill for these 4 lines is $152. I won't gamble $152 hoping to get $200.
One line on 5/16. But they processed all 6 manually on 6/16.
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