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Login should be back to normal now, but we may run into the same issue until we can push code to resolve next week. We found an issue where invalid attempts will inadvertently lock out everybody. We're working with the team to resolve this but it will be a few days due to the holiday until we can get the long term fix in. Rest assured your transactions will still track throughout this weekend and into next week even if you have trouble here and there getting into the portal. If you get the 'invalid name / password' error, give it a while and try again. Repeating attempts is actually causing the problem to persist for a longer span of time from our testing.
We also want to thank you for helping us test out our new Slickdeals Rewards program and uncover issues like this! We're striving to make this better with every round of feedback - and we now have enough users that we just uncovered this issue at-scale. Note: Anything you've purchased over the past couple days likely won't be in the portal quite yet. We have to wait for the data to be sent back from the retailer and this can take a bit of time (especially around the holidays) for them to finish initial order processing and then let us know the order is confirmed. Thanks! AJ |
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Just responded to your most recent support ticket inquiry. Please have a look, and let me know if you have additional questions. Feel free to reach out to me directly via DM's for updates.
Thanks,
Martin
Just responded to your most recent support ticket inquiry. Please have a look, and let me know if you have additional questions. Feel free to reach out to me directly via DM's for updates.
Thanks,
Martin
https://help.slickdeals
Thanks,
AJ
I responded to your support ticket regarding your missing orders, and it looks like your missing transactions are now tracking in our portal. Please let us know if you have additional questions.
Thanks,
Martin
It looks like your points have switched from Pending to Available. Please let us know if you have additional questions.
Thanks,
Martin
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Please let us know if you are still missing rewards, and if you haven't done so already, please create a support inquiry ticket here - https://help.slickdeals
Thanks,
Martin
Just responded to your support ticket. If you need additional assistance, please don't hesitate to reach out.
Thanks,
Martin
Just responded to your support ticket. If you need additional assistance, please don't hesitate to reach out.
Thanks,
Martin
We pushed out a new feature this past week that should have made your points available for use. Can you please check on your end to ensure the points were awarded?
Thanks!
Martin
I have responded to your support ticket, and we should have a solution for you in the coming days. If you don't hear from me by next week, feel free to DM me directly.
Thanks,
Martin
I have responded to your support ticket, and we should have a solution for you in the coming days. If you don't hear from me by next week, feel free to DM me directly.
Thanks,
Martin
Sign up for a Slickdeals account to remove this ad.
We pushed out a new feature this past week that should have made your points available for use. Can you please check on your end to ensure the points were awarded?
Thanks!
Martin