T-Mobile.com offers Existing T-Mobile Customers on
Eligible Plans with 2 Lines or More to add a
New Line for
Free.
Thanks to community member
Jman100 for finding this deal.
What Do I Need To Do To Get This Offer?- This is a targeted offer from T-Mobile and is only open to select existing customers that meet the following requirement:
- You must have a qualifying T-Mobile postpaid plan with 2 or more lines that falls under one of the following SOC Codes shown in this image (see instructions below on how to find your SOC code).
- SOC (Service Order Code): The technical term used to describe plans and services that are added to customers' accounts within T-Mobile's billing systems.
- If you are certain you qualify, login to your account below and:
- Alternatively, you may call T-Mobile and a representative can assist you with adding your 3rd line.
- If calling, promotion name is "2020 Line On Us 4".
Instructions to find your SOC code (thanks to Reddit user massiveprodigy):
- Using the Google Chrome web browser (desktop version), open the Developer tools panel on the right (Ctrl+Shift+I)
- Click on Network tab
- Click on XHR tab
- Log in my.t-Mobile.com and click Account at the top.
- In developer tools panel, choose manageaccount from the list on the left
- Account level promos will appear under accountDiscounts
- Line level features will appear under lines > # > addOns
- If there is a pending change, you can see exactly what it is by clicking productsPendingChange
- Rate plan appears under ratePlans
Can This Be Combined With Other Offers?- This deal CANNOT be combined with any of the following current T-Mobile promotional offers:
- iPhone 12 "on us" (2020 Apple Trade Activate P3)
- BOGO iPhone (2020 Apple Buy 2 P11)
- Free Galaxy A71 5G with new line (2020 Samsung Activate P12)
- Free OnePlus 8/8T+ 5G with new line (2020 OnePlus Activate P5)
- Costco BYOD promos
- TFB-exclusive promos
- By participating in any of these offers above while using your new free line, you will forfeit the free line terms and will have to pay for that line.
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I could return the favor with a screenshot of mine showing kickbacks. Maybe together we can help each other out.
First TForce rep made the change to add the line and convert my plan and insisted all discounts would apply. Saw This Ones On Us (AAL) missing afterwards.
Second rep said something about this being a "Line promo" and since the plan is 9 lines for $270 it shows all lines included so there is nothing for the This Ones on Us to attach to.
I replied it was in fact on the account but doesn't show when I pull it up on T-Mobile. Totally weird the different experiences between us.
Anyone know the current "executive email" these days?
The system update midnight. I had autopay and on us 3 missing after conversion. I see it after midnight.
However...if its a pending fix, such as something which youll have to wait to see on the next bill,or something which has to ship, watch out. They will promise the world with the best intentions...and even with all of the email and texting proof, cannot deliver.
Source
I also had old T-Mobile SIM cards so the rep activated the new free line on an existing SIM card. I didn't have to pay the extra SIM card and activation fee then.
The only part which didn't work was to move my prepaid T-Mobile Connect number over to the free line as it needs to be a new line or ported in from a different provider. Probably to shine on their internal KPI adding new lines.
Either
1) line opened thur costco as byod don't qualify as free line
Or
2) line opened thru Costco as Boyd qualify as free line but $100 Costco rebate will be rejected
Or
3). Line opened thru Costco and with qualified Costco phone promo qualify for both since the promo listed by Op are direct ly eip/bill credit whereas, the one for Costco rebate use a different promo codes not listed by Op
The OP wrote:
Can This Be Combined With Other Offers?
This deal CANNOT be combined with any of the following current T-Mobile promotional offers:
- iPhone 12 "on us" (2020 Apple Trade Activate P3)
- BOGO iPhone (2020 Apple Buy 2 P11)
- Free Galaxy A71 5G with new line (2020 Samsung Activate P12)
- Free OnePlus 8/8T+ 5G with new line (2020 OnePlus Activate P5)
- Costco BYOD promos
- TFB-exclusive promos
By participating in any of these offers above while using your new free line, you will forfeit the free line terms and will have to pay for that line.Someone posted in the Wiki:
PSA: COSTCO BYOD IS NOT STACKABLE!
They specifically call this out in the docs this time.
I dont (rather, I cant?) make a rep do anything which they cannot or will not do. If they dont have the power to do something, I drop it and move on--which is what *everyone* here is basically doing whenever they make a request of any sort...to anyone, about anything. I wont comment on my choice of conversation topics. To each his.her own.
First, I asked the rep to confirm that I was eligible for the free line deal. Rep pulled up my account and said yes (I had existing lines with T-Mobile One plan). I then asked what was the best current deal for trading in an iPhone XS. Two offers were presented:
Offer #1: "We have Buy one iPhone, get one on us! For a limited time in all markets, get up to $730 off when you buy two new Apple iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone 12 mini, iPhone 12, iPhone 12 Pro, or iPhone 12 Pro Max phones (credit toward equal or lesser value device, via monthly Recurring Device Credits (RDC)) when you purchase both on EIP and active a new voice line on a qualifying rate plan (new customers must activate 2 new voice lines). This offer will appear on the customer's bill as "2020 Apple Buy 2 P11."
Offer #2: "Get an iPhone 12 Pro Max for $5/month. For a limited time in all markets, get up to $950 off a new Apple iPhone 12 Pro or iPhone 12 Pro Max (via monthly Recurring Device Credits RDC)*) when you purchase it on EIP, trade in a qualifying Apple iPhone, and activate a new line of qualifying voice service. This offer appears on the customer's bill as "2020 Apple Trade P27".
I specifically asked...multiple times...if I took advantage of these "add a line" offers, would it be a paid line or free line. Each time the rep confirmed that it would be free because I was eligible for the free line promo which could be combined with these offers. So I took offer #2, since it seemed to be the better deal and I only needed one phone.
When the order activity posted in my account, I could see that the new line was indeed free. When I received my first bill after the order was fulfilled, the additional line was free and I received all bill credits as described by the rep. Needless to say, I'm a very happy customer with T-Mo!
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However...if its a pending fix, such as something which youll have to wait to see on the next bill,or something which has to ship, watch out. They will promise the world with the best intentions...and even with all of the email and texting proof, cannot deliver.
Source
I just got this done an hour ago and changed the number for the free line I got at Costco earlier.
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The last two lines were free, so they cant apply kickback to something which costs $0 (I did try, though)
They applied One Plus promo when I asked. I mainly cited that my other lines already have it, and Id like them to all have the same feature set. No problem on the three occasions that I have asked them to do so (2017, last month, and tonight).
Mind you, all three occasions, the One Plus Promo was no longer openly available. In 2017,I couldve added the full One Plus (with more in-flight browsing, more hotspot, etc) for $5, but I preferred the free one. I cant remember fully, but I think the 2017 rep added them because my account was created during the time the Promo came about.
Is One Plus a different plan? I see on my account as an addon $15 per line.
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