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Jman100 968K Views
Dec 19, 2020 7:55 PM

Select T-Mobile Accounts w/ Qualifying 2+ Line Plans: Get A New Line

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Deal Details
T-Mobile.com offers Existing T-Mobile Customers on Eligible Plans with 2 Lines or More to add a New Line for Free.

Thanks to community member Jman100 for finding this deal.

What Do I Need To Do To Get This Offer?
  • This is a targeted offer from T-Mobile and is only open to select existing customers that meet the following requirement:
    • You must have a qualifying T-Mobile postpaid plan with 2 or more lines that falls under one of the following SOC Codes shown in this image (see instructions below on how to find your SOC code).
      • SOC (Service Order Code): The technical term used to describe plans and services that are added to customers' accounts within T-Mobile's billing systems.
    • If you are certain you qualify, login to your account below and:
    • Alternatively, you may call T-Mobile and a representative can assist you with adding your 3rd line.
      • If calling, promotion name is "2020 Line On Us 4".
Instructions to find your SOC code (thanks to Reddit user massiveprodigy):
  1. Using the Google Chrome web browser (desktop version), open the Developer tools panel on the right (Ctrl+Shift+I)
  2. Click on Network tab
  3. Click on XHR tab
  4. Log in my.t-Mobile.com and click Account at the top.
  5. In developer tools panel, choose manageaccount from the list on the left
  6. Account level promos will appear under accountDiscounts
  7. Line level features will appear under lines > # > addOns
  8. If there is a pending change, you can see exactly what it is by clicking productsPendingChange
  9. Rate plan appears under ratePlans
Can This Be Combined With Other Offers?
  • This deal CANNOT be combined with any of the following current T-Mobile promotional offers:
    • iPhone 12 "on us" (2020 Apple Trade Activate P3)
    • BOGO iPhone (2020 Apple Buy 2 P11)
    • Free Galaxy A71 5G with new line (2020 Samsung Activate P12)
    • Free OnePlus 8/8T+ 5G with new line (2020 OnePlus Activate P5)
    • Costco BYOD promos
    • TFB-exclusive promos
  • By participating in any of these offers above while using your new free line, you will forfeit the free line terms and will have to pay for that line.

Editor's Notes

Written by StrawMan86 | Staff
Please refer to the forum thread for additional details and discussion. -StrawMan86

Original Post

Written by Jman100
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
T-Mobile.com offers Existing T-Mobile Customers on Eligible Plans with 2 Lines or More to add a New Line for Free.

Thanks to community member Jman100 for finding this deal.

What Do I Need To Do To Get This Offer?
  • This is a targeted offer from T-Mobile and is only open to select existing customers that meet the following requirement:
    • You must have a qualifying T-Mobile postpaid plan with 2 or more lines that falls under one of the following SOC Codes shown in this image (see instructions below on how to find your SOC code).
      • SOC (Service Order Code): The technical term used to describe plans and services that are added to customers' accounts within T-Mobile's billing systems.
    • If you are certain you qualify, login to your account below and:
    • Alternatively, you may call T-Mobile and a representative can assist you with adding your 3rd line.
      • If calling, promotion name is "2020 Line On Us 4".
Instructions to find your SOC code (thanks to Reddit user massiveprodigy):
  1. Using the Google Chrome web browser (desktop version), open the Developer tools panel on the right (Ctrl+Shift+I)
  2. Click on Network tab
  3. Click on XHR tab
  4. Log in my.t-Mobile.com and click Account at the top.
  5. In developer tools panel, choose manageaccount from the list on the left
  6. Account level promos will appear under accountDiscounts
  7. Line level features will appear under lines > # > addOns
  8. If there is a pending change, you can see exactly what it is by clicking productsPendingChange
  9. Rate plan appears under ratePlans
Can This Be Combined With Other Offers?
  • This deal CANNOT be combined with any of the following current T-Mobile promotional offers:
    • iPhone 12 "on us" (2020 Apple Trade Activate P3)
    • BOGO iPhone (2020 Apple Buy 2 P11)
    • Free Galaxy A71 5G with new line (2020 Samsung Activate P12)
    • Free OnePlus 8/8T+ 5G with new line (2020 OnePlus Activate P5)
    • Costco BYOD promos
    • TFB-exclusive promos
  • By participating in any of these offers above while using your new free line, you will forfeit the free line terms and will have to pay for that line.

Editor's Notes

Written by StrawMan86 | Staff
Please refer to the forum thread for additional details and discussion. -StrawMan86

Original Post

Written by Jman100

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4.2K Comments

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Dec 24, 2020 7:50 PM
168 Comments
Joined May 2013
FusionNeoDec 24, 2020 7:50 PM
168 Comments

Our community has rated this post as helpful. If you agree, why not thank

Quote from dishguy View quoted comment :
Man I'm not much into conspiracy theories but reading some of these issues people are having makes me wonder. Hear me out...

T-Mobile needs to bump up their numbers to look good for shareholders. They offer free lines. People sign up like crazy. T-Mobile has a clause that if you make changes (cancel lines) within 12 months free line credit is dropped. People say it's free I ain't canceling anything. Then T-Mobile offers more free lines and people sign up. Then T-Mobile offers one last free line of 2020 that is going to F people over cuz if they got the previous free line this one won't stack and they'll have to pay for it. People sign up anyway. Then people find out that they're getting charged some upwards of $40 per AAL pricing. People are pissed. They try to get things fixed but it doesn't work and they end up canceling the last free line. Due to terms starting with the first free line, it disqualifies them from all free lines (changes within 12 months) so they have to pay for more lines. Then people say cancel all my free lines. "But I get free phone out of it since I got a phone promo " EIP gets revoked and all payment is due. People are screwed. T-Mobile reps are screwed cuz they have to deal with disgruntled customers. Who is not screwed? The corporation. They got their numbers up when they wanted. They cut their "free line" losses when people started canceling free lines they had to now pay for and either paid more than they were doing before or cut their losses and went back to the same plans they had before.

Hope none of this is true but sure could make a good original Netflix movie don't you think??
The problem with this conspiracy theory is that it's not how the free line credits actually work. The free line credits state that you cannot cancel any lines that were added to the account BEFORE you added the free line. Lines added after can be canceled without penalty. So even if some people do end up having to cancel this latest line that was added, it won't affect any of the lines that were previously free.

Source: internal documentation, and I've added lines and then canceled the newly added lines before 12 months without ever losing my free lines.
1
Dec 24, 2020 7:52 PM
79 Comments
Joined Oct 2007
MeMyBobaDec 24, 2020 7:52 PM
79 Comments
Quote from t4m View quoted comment :
Does Magenta Plus have kickback? If not is there a plan that new subscriber can get which has kickback? I have magenta plus btw.
No, my understanding is kickback was removed on all magenta plans. And if you didnt have it before you moved to magenta you cant get it added anyways.
Dec 24, 2020 7:53 PM
80 Comments
Joined Feb 2019
PurpleLanguage405Dec 24, 2020 7:53 PM
80 Comments
The detail of the free line promotion under each line can be found:
development tool -> manageaccount -> Network -> XHR -> Response -> lines -> 0: Object -> aal -> discounts -> 0: Object (namee: "2020 Line on us 3", code: "20Q43S", ....)
Last edited by PurpleLanguage405 December 24, 2020 at 12:20 PM.
Dec 24, 2020 8:03 PM
1.7K Comments
Joined Dec 2007
angel5000Dec 24, 2020 8:03 PM
1.7K Comments
how much is Netflix on t-mobile one family plan?
Dec 24, 2020 8:08 PM
1.1K Comments
Joined Aug 2007
dishguyDec 24, 2020 8:08 PM
1.1K Comments
Quote from FusionNeo View quoted comment :
The problem with this conspiracy theory is that it's not how the free line credits actually work. The free line credits state that you cannot cancel any lines that were added to the account BEFORE you added the free line. Lines added after can be canceled without penalty. So even if some people do end up having to cancel this latest line that was added, it won't affect any of the lines that were previously free.

Source: internal documentation, and I've added lines and then canceled the newly added lines before 12 months without ever losing my free lines.
Ah. Good to know, thanks for clarifying. I guess I'll stick to my day job 😂
Dec 24, 2020 8:11 PM
366 Comments
Joined Feb 2014
BigB89Dec 24, 2020 8:11 PM
366 Comments
Quote from xalagaco View quoted comment :
The free A11 + $100 shop card is what Costco is running until today when you add a line there. Surely, they have to be able to add a line for you. Don't even bring up LOU, there's nothing they do special to make it free, it's on T-mo end.
people just don't understand this is a gamble.. no point in mentioning about anything ' Free' to Costco Folks..
Dec 24, 2020 8:25 PM
38 Comments
Joined Jun 2016
littlesmallbirdDec 24, 2020 8:25 PM
38 Comments
Quote from arrowspark View quoted comment :
Promotion was removed from my account two days after adding it.... got this text

Heads up, you've been un-enrolled from T-Mobile your promotional service discount as the account no longer meets promotion eligibility criteria. View
for account details.

currently chatting with tmobile.....

Thank you for waiting. Looking over the account I am seeing that you were told that you would qualify for that promotion before adding it but I am seeing that the **** line on the account has a promotion that cannot be combined with it. This is because it is basically the same promotion that we had extended to a later date than what was originally expected.

I am looking to see if there is any option that we have to still provide that since we had offered it. I cannot guarantee that it will be available since our systems will automatically remove it if we try to manually add it but I do want to take a few moments to make sure we go into any options that we have to help.



and now I got this....


"Thank you for waiting. I have been able to confirm that we will not be able to provide that promotion. If we were to do so it would end up falling off automatically before any kind of credits are applied.

I don't want you to pay for the information that we missed though so I can offer to apply a one time credit to cover the cost of that line for 12 months. I see that is $30 monthly so I can offer a lump sum of $360."


so then I ask....

"So the free line promotion that started a few days ago is t really a new free line promotion?"

and the response is...

"It is but it cannot be combined with the other free line promotion that you got with the line added on 11/25/2020 ending in 8841. This is because those are basically the same promotion. The lump sum credit that I offered is us going out of the normal to give you that line for free for a years worth of time."
I got the same text saying I no longer eligible for the discount, I logged in and found out my Monthly total jumped to $320 from $208 for after adding my 9th lines. I am still chatitng with Tmobile rep to find out why and trying to get it fixed. I am on Magenta Plus.

Update: The Tmobile Rep through the Tmobile App Chat confirmed with me, I will be paying $205 for 9 lines. I hope no more changes. It looks like LOU3 and LOU4 can stack. Because her manager confirmed both of those two lines are still free.
Last edited by littlesmallbird December 24, 2020 at 12:36 PM.

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Dec 24, 2020 8:31 PM
1.4K Comments
Joined Jan 2008
MasterkyoDec 24, 2020 8:31 PM
1.4K Comments
I have extra Moto G stylus. I have 2 line (Senior Discount) for $60. I able to get 3rd line for FREE ?
Dec 24, 2020 8:32 PM
16 Comments
Joined Mar 2011
liheemuiDec 24, 2020 8:32 PM
16 Comments
Quote from PurpleLanguage405 View quoted comment :
The detail of the free line promotion under each line can be found:
development tool -> manageaccount -> Network -> XHR -> Response -> lines -> 0: Object -> aal -> discounts -> 0: Object (namee: "2020 Line on us 3", code: "20Q43S", ....)
So... Even if they're telling me that they can see it in their end in their notes, if I don't see it on here then the LOU discount isn't applied? I'm just worried because all of a sudden my LOU2 disappeared from my account after being there for a few months, but they claim they see notes that LOU 2, 3 and 4 are being manually entered but I don't see anything on my account....
Dec 24, 2020 8:34 PM
366 Comments
Joined Feb 2014
BigB89Dec 24, 2020 8:34 PM
366 Comments
Quote from vietkangta View quoted comment :
I got same message and i contacted tforxr and this was their response:

Hello there! My name is Jay, here to help! Thanks so much for reaching out about your free line! We absolutely want to make sure that we're getting you 100% squared away and I'd love to get the details for you!

I really appreciate your patience! We work a bit more like email than chat, here in TForce. We work with multiple amazing people at a time and respond to in the order they come in! You may not always get a message right away, but you will always get one!

Looking at your active promotions here, I see that both the 2020 Line On Us 3 and the 2020 Line On Us 4 are both active on your account right now. Looking deeper, I see that the 2020 Line On Us 3 is NOT expired on your account, nor is it pending removal with any specified ending date! It's definitely important that our customers are getting all the promotions the qualify for, so I am happy to confirm that you are good to go and have nothing to worry about!
what plan are you on ?
Dec 24, 2020 8:36 PM
366 Comments
Joined Feb 2014
BigB89Dec 24, 2020 8:36 PM
366 Comments
Quote from arrowspark View quoted comment :
Promotion was removed from my account two days after adding it.... got this text

Heads up, you've been un-enrolled from T-Mobile your promotional service discount as the account no longer meets promotion eligibility criteria. View
for account details.

currently chatting with tmobile.....

Thank you for waiting. Looking over the account I am seeing that you were told that you would qualify for that promotion before adding it but I am seeing that the **** line on the account has a promotion that cannot be combined with it. This is because it is basically the same promotion that we had extended to a later date than what was originally expected.

I am looking to see if there is any option that we have to still provide that since we had offered it. I cannot guarantee that it will be available since our systems will automatically remove it if we try to manually add it but I do want to take a few moments to make sure we go into any options that we have to help.



and now I got this....


"Thank you for waiting. I have been able to confirm that we will not be able to provide that promotion. If we were to do so it would end up falling off automatically before any kind of credits are applied.

I don't want you to pay for the information that we missed though so I can offer to apply a one time credit to cover the cost of that line for 12 months. I see that is $30 monthly so I can offer a lump sum of $360."


so then I ask....

"So the free line promotion that started a few days ago is t really a new free line promotion?"

and the response is...

"It is but it cannot be combined with the other free line promotion that you got with the line added on 11/25/2020 ending in 8841. This is because those are basically the same promotion. The lump sum credit that I offered is us going out of the normal to give you that line for free for a years worth of time."
what plan are you on?
Dec 24, 2020 8:49 PM
80 Comments
Joined Feb 2019
PurpleLanguage405Dec 24, 2020 8:49 PM
80 Comments
Quote from liheemui View quoted comment :
So... Even if they're telling me that they can see it in their end in their notes, if I don't see it on here then the LOU discount isn't applied? I'm just worried because all of a sudden my LOU2 disappeared from my account after being there for a few months, but they claim they see notes that LOU 2, 3 and 4 are being manually entered but I don't see anything on my account....
I noticed, the account information shown on customer side could be different from TMO CS. I guess this could be due to system sync issue. Many cases need to wait until see the billing PDF file to confirm.
Dec 24, 2020 9:03 PM
1K Comments
Joined Dec 2006
vietkangtaDec 24, 2020 9:03 PM
1K Comments
Quote from BigB89 View quoted comment :
what plan are you on ?
I'm on the simple choice one

Scfuttbd which should qualify

I just finished talking to t force and they said it should be corrected by next billing. Supposedly system made an error. But we shall see
Dec 24, 2020 9:07 PM
1.7K Comments
Joined Dec 2007
angel5000Dec 24, 2020 9:07 PM
1.7K Comments
how much is the netflix price for 2 screens for people on One family plan? rep keeps saying the price i'm paying for Netflix 2 screens ($4 per month on Magenta) is cheaper than if I were to pay on One family plan. Trying to switch back to One plan based on Netflix argument...
I also had kick back on One plan but because we pretty much used over 20GB each month rep said we are not missing anything on kick back discount.

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Dec 24, 2020 9:15 PM
2.7K Comments
Joined Jan 2009
fithosDec 24, 2020 9:15 PM
2.7K Comments
On the 2 accounts I manage

Account 1) added line since Dec 20. NOTHNG has show up on my cost details page regarding 4th free line

Account 2) added line yesterday. Few minutes later got the "Dec Third Line on Us".
Still have the "2020 Line 3 on Us"
Last edited by fithos December 24, 2020 at 01:27 PM.

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