Don't buy from Hive unless you are absolutely sure you want this chair. Their return policy is lousy. You have only fourteen days to return it, you pay return shipping (a small fortune), and you only receive store credit...never cash. And the store credit expires in one year.
And if it's damaged in shipping and you don't report it within 24 hours, you are S.O.L.
Buying from Herman Miller directly gets you 100 days free return policy where they pay shipping back and refund all your money.
expiredqowieuryt posted Apr 27, 2021 01:56 PM
Item 1 of 5
Item 1 of 5
expiredqowieuryt posted Apr 27, 2021 01:56 PM
Herman Miller Aeron Chair (various colors)
w/ Email Signup + Free S&H$669
$875
23% offGood Deal
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As for the CTR vs F40 comparision...the CTR beats the F40 lap times.
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First, lots of people have received slightly screwed up chairs from Crandall. Maybe the seat is uneven and tilted to the left. Maybe the arms are loose. Crandall does have a pretty good response time, but what's their resolution? Usually, they send YOU the part and YOU do the replacement. Go to Crandall's YouTube page and you'll find tons of videos on how to replace various parts on various chairs. Those are not there just to help the average person at home with a broken chair. These were MADE for Crandall customers experiencing issues with their chairs. If you fantasize about being a chair mechanic, Crandall might be the way to go. If instead you have real things to do and a real job, then Crandall might not be a great option. On the other hand, if you order from any of the MAJOR chair manufacturers or their authorized dealers, such as Herman Miller, Steelcase, or Haworth--these companies all understand that the people buying $1000 chairs have MUCH better things to do than work on a chair. They will send a mechanic to your house free of charge during the 12-year warranty period. Chair won't go up? Sure, we'll send a technician to your house to replace your part. If it were Crandall? Sure, we'll send you a cylinder, and you can figure out how to get the cylinder out the chair on your own time. You'll have to buy the tools to get the cylinder out ($10-50) and spend the time (10 minutes to easily days) to get the cylinder out. Look online and you'll find numerous stories about how people spent days hammering on their cylinder without being able to get it out.
Also, Crandall advertises "free returns." But this is NOT free. For one, Crandall sends you the chairs in a disassembled state. You HAVE to reuse their packaging to ship the chair back because it was designed to protect a 50 pound irregularly shaped object during transportation. If you use your own thin cardboard, and your chair gets smashed up on the way back to Crandall, you can kiss your money goodbye. So if you want to use Crandall's "free return" policy, you have to break the chair down to how it came. This means removing the cylinder. As discussed above--removing the cylinder is
1) Difficult
2) Probably not free, because you have to buy tools, unless you just happen to have a 14" pipe wrench lying around the house somewhere because you're a plumber or a professional office chair cylinder remover. Pipe wrenches are $10-30 depending on where you shop, not to mention the time and gas it takes to get to a Walmart or Harbor Freight or Home Depot or Lowe's. Also, you'll probably need a SLEDGEHAMMER in addition to the pipe wrench to get the cylinder out. Sure, a regular household hammer might work, or it might not work, depending on the chair. Plenty of stories of people failing to get their cylinders out with just a regular household hammer. So throw in an extra $10-30 on top of the $10-30 you just dropped on a pipe wrench for a sledgehammer. There you go, you're already $20-60 into the hole just trying to exercise the "free return" policy.
And again, companies such as Herman Miller understand that your time is much better spent in their chair and working and billing clients rather than playing mechanic with a chair. That's why Herman Miller/Steelcase/Haworth send you chairs that are 100% fully assembled. All you have to do is cut open the box and roll the chair out. And to return the chair, just roll the chair back into the original box and tape it back up. No disassembly or assembly required. No investment in tools needed either.
And Crandall prices aren't that great. $700 for a one-year-old "open box" Steelcase Leap V2. Yeah, look on Slickdeals and you'll see the Leap V2 go on sale regularly for $710 on Amazon, brand new, and with the factory 12 year warranty, not some crappy Crandall "warranty."
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