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1. It's rated for 450 hours on a single charge, but that is for the slower Bluetooth. For the faster 2.4Ghz it's rated for 285 hours, however actual usage reported by users is around 80-100 hours, yikes! That's a lotta batteries per year if you don't use rechargeables...
2. There were a lot of reports of the mouse constantly disconnecting - granted not everyone reported this, so YMMV. This is one of my top concerns with anything wireless of course.
I guess you can roll the dice and see how it performs. Fortunately, Amazon has generous return policies...
Also found reports that this feels very heavy compared to wired mice from Razer.
NOTE: No customizable RGB lighting either, if that's important to you
https://www.rtings.com/mouse/revi...hyperspe
https://www.tomshardwar
https://www.techradar.c
https://www.pcgamer.com/razer-bas...ed-review/
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1. It's rated for 450 hours on a single charge, but that is for the slower Bluetooth. For the faster 2.4Ghz it's rated for 285 hours, however actual usage reported by users is around 80-100 hours, yikes! That's a lotta batteries per year if you don't use rechargeables...
2. There were a lot of reports of the mouse constantly disconnecting - granted not everyone reported this, so YMMV. This is one of my top concerns with anything wireless of course.
I guess you can roll the dice and see how it performs. Fortunately, Amazon has generous return policies...
Also found reports that this feels very heavy compared to wired mice from Razer.
NOTE: No customizable RGB lighting either, if that's important to you
Greetings Josh,
Thank you for reaching out to Razer Technical Support. My name is Amer, and I'm here to help you with your problem.
I understand your Razer Basilisk X HyperSpeed is having issues with double-clicking. We sincerely regret the inconvenience this has caused you. We don't want you to go through this. Rest assured that we will do everything possible to assist you and that all of your concerns will be addressed.
Please tell us more about what happened. More information on the problem would be beneficial.
Was this working fine before?
When did the issue start occurring?
Were there any changes made to your system/device before the issue?
Did you receive and install any Windows updates recently?
Were there any incidents that happened to your mouse before the issue?
Any noticeable physical damage from the device? i.e. cracks, tangled cable, exposed wire, etc.?
Does this issue happen while you are wireless or wired?
To isolate the problem, try using a corded mouse connected to your computer with the wireless turned off. To do so, connect your mouse to the cable that came with it and turn off the Wi-Fi on the bottom of the mouse.
Check if there's a firmware upgrade available. Before we get into any troubleshooting approaches, try updating it if you still haven't.
If the problem persists after it has been updated. Let's try to focus on this problem even further. Could you please connect your mice to a computer that doesn't have Razer Synapse installed? Make sure you're connecting your device to a USB port on your computer rather than a USB HUB, as hubs are known to create problems.
If the problem is fixed on another computer without Synapse. Please give me the following information:
System (e.g. Laptop/Desktop):
System Manufacturer (e.g. HP, Dell, Razer, etc…):
Operating System (OS) (e.g. Windows 10 Pro, macOS Catalina):
OS Version (e.g. 1909(win), 10.15.1(mac)):
OS Build (WIN ONLY) (e.g. 18363.753):
(How to get Windows OS information)
Press Windows key + R on your keyboard to open the Run bar.
Type "msinfo32" and hit Enter.
(How to get Mac OS information)
Click the Apple menu icon at the top left corner of your screen, and then select the "About This Mac" command.
Let's get your system ready before we begin troubleshooting.
Let's reconnect the mouse to the original PC where you are experiencing the issue and make sure that that dongle is directly connected to your computer and not to a USB hub.
Now I'd like to figure out if there are any additional issues with your mouse. This could be a software issue, but let's rule out the hardware possibility by cleaning away any dirt from your mouse with a few troubleshooting procedures. Then we'll go on to troubleshooting your device's software.
To isolate and resolve the issue, please use the troubleshooting procedures listed below.
Please use a can of compressed air to gently blow away dirt under the affected button(s). Dirt, dust, or small debris are known to cause the issue that you are experiencing.
Let's check if any software is causing the issue. We can start with Razer Synapse. Kindly, exit all apps by going to your System Tray, locating the Synapse Icon, right-click, and choosing "Exit All Apps"
While we investigate this issue, we appreciate your patience. Please gather the Synapse Logs before you reinstall the Razer Synapse. Please click the following link below:
How to gather Synapse 3 logs
Let's do a clean install of your Razer Synapse. Follow this guide on how to do it. https://support.razer.c
(Note: Don't forget to send us the Synapse Logs)
Because the problem persists even after reinstalling Synapse, a malfunctioning mouse driver may be to blame. Let's start by uninstalling the mouse drivers:
Press "Windows + S" on your keyboard to open the Search bar.
Type in "Device Manager" and hit Enter.
Go to Mouse and other pointing devices.
Right-click on your Razer Mouse and select Uninstall device.
Go to Human Interface devices.
Right-click on your Razer Mouse and select Uninstall device.
Restart your computer to completely uninstall the drivers.
(Note: The drivers will automatically reinstall after your computer restarts)
If the troubleshooting methods above didn't resolve the issue on your Razer Basilisk Ultimate X HyperSpeed, please send us a brief video illustrating the problem so we can check it out. (If the video is more than 20MB, please upload it to Google Drive and set the files to public access).
Use this website as your reference: https://www.onlinemicte
For future reference, we'd want you to submit the following information:
Full Name:
Email: [email protected]
Phone:
Shipping Address:
City:
State/Province:
Postal (Zip) Code:
Country:
Product Name:
Serial Number: (https://mysupport.razer
Product Number:
Place of Purchase:
Date of Purchase:
Proof of Purchase: (Proof of purchase should be in .pdf if purchased online or .jpg if purchased from a store)
For products purchased from Amazon, Best Buy, etc., we need a PDF file, if bought from a store a photo of the receipt will suffice. To get the PDF file, simply:
Open a Google Chrome browser.
Go to Your Orders.
Click View Order Details next to the order.
Click View or Print Invoice on the top of the order summary.
Press CTRL + P, change the destination to PDF, and click on the Save button.
Please let us know if this works...
For your reference, here's your case number - 220124-001988
Best wishes,
Λ M Ξ R
R Λ Z Ξ R™ Technical Support