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telveer (82)According to their chat rep, they got an internal memo on March 8 to stop price matching trade-ins |
Trade-In Info
Overview: If Samsung is processing trade-ins like prior deals, you will receive instructions by email--along with a prepaid shipping label--around the time your new phone arrives. You can also print the label from your online Samsung account.
You will send in the phone only (no boxes, chargers, SIMs, cases, etc.). Exception: If you are trading a Note series, the S Pen must be included. Phone must be factory reset and have no passwords or locks. Good practice: Make a VIDEO and take photos of the phone, including showing some functions, to prove the condition if Samsung challenges you after inspecting the phone. More details....
Link to Samsung Trade-In Frequently Asked Questions [samsung.com]
Link to Samsung Trade-In Program Terms and Conditions [samsung.com]
My phone has scratches [or burn in or faulty Bluetooth or fill in the blank]. Will Samsung accept the phone? Will the trade in amount be reduced? According to the FAQ, "Your device must have no breaks, cracks, or other defects that go beyond normal wear and tear." Is your issue normal wear and tear?
When/how will I get instructions for trading in my phone? Samsung will send you an email with the subject "Welcome to the Samsung Trade-In Program." The email will arrive anywhere from the day the phone ships to a few days after the phone arrives. It includes a link to download a pre-paid shipping label. You have 15 days from receipt of the email to ship the trade in. You can also get the shipping label for the trade in from your online Samsung account under order details.
Two commonly asked questions about financed and leased phones:
1. The device I'm trading in is one that I bought using an equal payment or other financing plan, and I still have payments left on it. Can I still trade it in?
Yes – however, please note that all remaining payments on the device you're trading in are your responsibility. You may also be subject to additional fees. Check with your current carrier for details.
2. lease my device. Can I trade it in?
No – leased devices are not eligible for this Trade-In Promotion unless you purchase the leased device from your carrier before trading it in. Check with your carrier for details.
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Top Comments
Obviously, this phone is not for you.
Move on.
558 Comments
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I accidentally exited the chat before getting a ticket. I'll contact them back after I send my trade-in. I have the transcript and took screen shot of the new trade in price.
Worked for me, received a ticket number to chat back when they accept my trade in. This was for a T-Mobile S22U!
I accidentally exited the chat before getting a ticket. I'll contact them back after I send my trade-in. I have the transcript and took screen shot of the new trade in price.
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I have a question however, i received the $200 preorder instant credit but they are telling me that is only for accessories, I never noticed that when i preordered, i thought the $200 gets applied to the price of the phone. Can anyone clear this up?
I have a question however, i received the $200 preorder instant credit but they are telling me that is only for accessories, I never noticed that when i preordered, i thought the $200 gets applied to the price of the phone. Can anyone clear this up?
Do you price match?
Samsung does not currently offer price matching.
Do you price match?
Samsung does not currently offer price matching.
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