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RECALL: Best Buy Recalls Insignia™ Air Fryers and Air Fryer Ovens Due to Fire and Burn Hazards
April 21, 2022 at
02:09 PM
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Home & Home Improvement
(8)
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Last Edited by rachaelm | Staff April 21, 2022 at 02:37 PM
Summary
Name of Product:
Insignia Air Fryers and Air Fryer Ovens
Hazard:
The air fryers and air fryer ovens can overheat, posing fire and burn hazards.
Remedy:
Refund
Recall Date:
April 21, 2022
Units:
About 635,000 (In addition, 137,000 in Canada)
Consumer Contact:
Consumers can register online at http://www.insigniaair
Recall Details
Description:
This recall involves the Insignia Digital Air Fryers, Insignia Analog Air Fryers, and Insignia Digital Air Fryer Ovens, model numbers NS-AF32DBK9, NS-AF32MBK9, NS-AF50MBK9, NS-AF53DSS0, NS-AF53MSS0, NS-AF55DBK9, NS-AFO6DBK1 and NS-AFO6DSS1 sold by Best Buy. The brand name INSIGNIA is on the top or front of each unit. A rating label on the underside of each unit identifies the brand INSIGNIA and the model number.
The air fryers and air fryer ovens have cooking chamber capacities ranging from approximately 3.4 to 10 quarts, and plastic or plastic and stainless-steel bodies in black and stainless-steel finishes.
Remedy:
Consumers should immediately stop using the recalled air fryers and air fryer ovens and return the product to Best Buy for a refund in the form of a credit for use at Best Buy stores or Bestbuy.com. Best Buy is contacting all known purchasers directly to arrange returns and providing pre-paid shipping boxes and labels and return instructions. Consumers will receive a credit of $50 or the amount on the purchase receipt if higher. Consumers do not need a purchase receipt to get the $50 credit.
Incidents/Injuries:
Best Buy has received 68 reports from U.S. consumers and 36 reports from Canadian consumers of the air fryer or air fryer ovens catching fire, burning or melting. These include seven reports of minor property damage and two reports of injuries, including an injury to a child's leg.
Sold At:
Best Buy stores nationwide and online at www.bestbuy.com, www.eBay.com and www.google.com from November 2018 through February 2022 for between $30 and $150.
Importer(s):
Best Buy Purchasing LLC, of Richfield, Minnesota
Manufactured In:
China
Recall number:
22-125
SOURCE:
https://www.cpsc.gov/Recalls/2022...rn-Hazards
Name of Product:
Insignia Air Fryers and Air Fryer Ovens
Hazard:
The air fryers and air fryer ovens can overheat, posing fire and burn hazards.
Remedy:
Refund
Recall Date:
April 21, 2022
Units:
About 635,000 (In addition, 137,000 in Canada)
Consumer Contact:
Consumers can register online at http://www.insigniaair
Recall Details
Description:
This recall involves the Insignia Digital Air Fryers, Insignia Analog Air Fryers, and Insignia Digital Air Fryer Ovens, model numbers NS-AF32DBK9, NS-AF32MBK9, NS-AF50MBK9, NS-AF53DSS0, NS-AF53MSS0, NS-AF55DBK9, NS-AFO6DBK1 and NS-AFO6DSS1 sold by Best Buy. The brand name INSIGNIA is on the top or front of each unit. A rating label on the underside of each unit identifies the brand INSIGNIA and the model number.
The air fryers and air fryer ovens have cooking chamber capacities ranging from approximately 3.4 to 10 quarts, and plastic or plastic and stainless-steel bodies in black and stainless-steel finishes.
Remedy:
Consumers should immediately stop using the recalled air fryers and air fryer ovens and return the product to Best Buy for a refund in the form of a credit for use at Best Buy stores or Bestbuy.com. Best Buy is contacting all known purchasers directly to arrange returns and providing pre-paid shipping boxes and labels and return instructions. Consumers will receive a credit of $50 or the amount on the purchase receipt if higher. Consumers do not need a purchase receipt to get the $50 credit.
Incidents/Injuries:
Best Buy has received 68 reports from U.S. consumers and 36 reports from Canadian consumers of the air fryer or air fryer ovens catching fire, burning or melting. These include seven reports of minor property damage and two reports of injuries, including an injury to a child's leg.
Sold At:
Best Buy stores nationwide and online at www.bestbuy.com, www.eBay.com and www.google.com from November 2018 through February 2022 for between $30 and $150.
Importer(s):
Best Buy Purchasing LLC, of Richfield, Minnesota
Manufactured In:
China
Recall number:
22-125
SOURCE:
https://www.cpsc.gov/Recalls/2022...rn-Hazards
Community Wiki
Last Edited by c2nah777
July 25, 2022
at
04:43 PM
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Notice: For those who have looked and cannot find any email with the gift card, please see this advice, which helped me find mine in time to not make them cancel my first one and resend a new one. Link
137 Comments
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I was told gift card will be emailed 3-6 weeks after receiving package. Guess I have to be patient for few more weeks.
Here are the Customer Service numbers:
For US callers: 1-800-566-7498 Monday - Friday 8am to 5pm ET
For CA callers 1-877-650-5411 Monday thru Friday 8am to 5pm ET
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My GC came a week or so ago and I wanted to replace it with a Ninja. Amazon had the best price, but the BB bot price matched it with no hassle.
"Best Buy almost burned my house down"
Bot: "Glad to hear that!"
This was given to me on the last follow up call I made.
Try searching your email for this email "[email protected]".
I hope this helps someone.
This was given to me on the last follow up call I made.
Try searching your email for this email "[email protected]".
I hope this helps someone.
Gonna call later
UPdaate.....Found the giftcard in my spam folder sent on July7
Gonna call later
UPdaate.....Found the giftcard in my spam folder sent on July7
I thank you for the reps.
This was given to me on the last follow up call i made.
Try searching your email for this email "[email protected]".
I hope this helps someone.
Mine was shipped 5/26 and ups tracking delivery on 5/31.
I called. They claim it was received 6/14 and processed 7/11/22.. and it's 3-6 weeks from that date before I'll be emailed a gift card.
I'm not stressing over it so I'll wait without causing a stir but hopefully this is helpful for someone else.
My guess is they got inundated with returns which slowed them all down, the early submissions where obviously handled quicker.
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