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SkratchySeal 157K Views
Jul 14, 2022 9:59 PM

Total Wireless 64GB Apple iPhone 11 (Refurbished) + $25 Prepaid Plan Card

$110

$225

51% off
+ Free Shippingat Total Wireless (deprecated)
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Deal Details
TotalWireless.com has Total Wireless 64GB Apple iPhone 11 (Refurbished, Black) + $25 Prepaid Plan Card on sale for $109.99 when you follow the deal instructions below and apply promo code WELCOME15 in cart. Shipping is free.

Thanks to community members SkratchySeal and dirtyherry for finding this deal.

Deal Instructions:
  1. Go to 64GB Apple iPhone 11 (Refurbished, Black)
  2. Click add to cart
  3. On the next page, select a 1-month service plan of your choice (using the $25 plan in this example)
  4. Proceed to your cart
  5. Apply promo code WELCOME15 to save an extra 15%
  6. Total will be $109.99 + Free Shipping

Editor's Notes

Written by SubZero5 | Staff

Original Post

Written by SkratchySeal
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
TotalWireless.com has Total Wireless 64GB Apple iPhone 11 (Refurbished, Black) + $25 Prepaid Plan Card on sale for $109.99 when you follow the deal instructions below and apply promo code WELCOME15 in cart. Shipping is free.

Thanks to community members SkratchySeal and dirtyherry for finding this deal.

Deal Instructions:
  1. Go to 64GB Apple iPhone 11 (Refurbished, Black)
  2. Click add to cart
  3. On the next page, select a 1-month service plan of your choice (using the $25 plan in this example)
  4. Proceed to your cart
  5. Apply promo code WELCOME15 to save an extra 15%
  6. Total will be $109.99 + Free Shipping

Editor's Notes

Written by SubZero5 | Staff

Original Post

Written by SkratchySeal

Community Voting

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776 Comments

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Jul 28, 2022 1:33 AM
841 Comments
Joined May 2016
kousokuJul 28, 2022 1:33 AM
841 Comments
Quote from coolcoder View quoted comment :
Good to know. Yeah, definitely not calling them. Will just wait it out. The orders finally show canceled.
I had filed an FCC complaint concerning a "billing issue"last week and someone called me back today to respond.

Basically just apologized for what happened and said if I wanted still wanted the phone to order it again when it goes live.

I basically said I was unhappy about these shady practices and holding my money after orders were cancelled. Guy acknowledged they took my money and refund should be 3-5 business days. He said he's escalating the issue and will let mgmt know about these problems.

We will see if they keep their word, if it does nothing at least this creates a "record" of this complaint, so I don't believe that it's useless to call or make waves, if there's enough complaints the issue will at least get acknowledged.
Jul 28, 2022 1:41 AM
2.7K Comments
Joined Jan 2009
fithosJul 28, 2022 1:41 AM
2.7K Comments
Quote from coolcoder View quoted comment :
Good to know. Yeah, definitely not calling them. Will just wait it out. The orders finally show canceled.

Btw, they are back in stock now. Just ordered another one at $175 (with plan) - 15% = $152.49 + tax. Plus t c b has 12% back.
Yeah I made an order too. Guess we feel it's just business as usual with these guys. Lol
Jul 28, 2022 1:52 PM
30 Comments
Joined Dec 2017
ElliotP2036Jul 28, 2022 1:52 PM
30 Comments
I won my Venmo dispute today, thank God. Didn't use a debit or credit card. Never again with those incompetent clown thieves.
Jul 28, 2022 2:58 PM
4.3K Comments
Joined Jun 2007
dvdrdiscsJul 28, 2022 2:58 PM
4.3K Comments
Quote from coolcoder View quoted comment :
Total bs how they handled this entire deal, but having a charge finalized before an item ships is not uncommon. They should have immediately refunded it though. Not only that, they should not have sold products that were "out of stock" in the first place. Utterly shitty company.

Is it uncommon? In my 2+ decades of buying things online from various vendors, I can count on one hand how many charge right away before shipping: Total Wireless and HP.
Jul 28, 2022 3:03 PM
4.6K Comments
Joined Jul 2006
coolcoderJul 28, 2022 3:03 PM
4.6K Comments
Quote from dvdrdiscs View quoted comment :
Is it uncommon? In my 2+ decades of buying things online from various vendors, I can count on one hand how many charge right away before shipping: Total Wireless and HP.
I have noticed it a lot more times. There have been so many times when there has been a charge on my card, followed by a credit for a canceled order. Not the norm for sure, but also not uncommon.
Jul 28, 2022 4:50 PM
2.2K Comments
Joined Mar 2014
madcowdiseaseJul 28, 2022 4:50 PM
2.2K Comments
No response from them. Filed PayPal disputes.

EDIT: Also filed FCC complaint.
Last edited by madcowdisease July 28, 2022 at 10:10 AM.
Jul 28, 2022 4:55 PM
4.7K Comments
Joined Aug 2015
SlySolJul 28, 2022 4:55 PM
4.7K Comments
Quote from dvdrdiscs View quoted comment :
Is it uncommon? In my 2+ decades of buying things online from various vendors, I can count on one hand how many charge right away before shipping: Total Wireless and HP.
Yeah, it's not the norm, but I've seen it a number of times as well, often at smaller businesses. I think the gist was that the practice itself isn't inherently problematic. But it would be nice if places doing it were at least prompt with refunds when issues arise. Smilie

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Jul 28, 2022 7:43 PM
841 Comments
Joined May 2016
kousokuJul 28, 2022 7:43 PM
841 Comments
paypal dispute closed today in my favor, don't know if it was because the FCC complaint I filed and the rep calling me back to tell me I would get a refund in 3-5 days but to note, the dispute closed earlier than expected, so it's possible they just initiated the refund that closed the dispute.
*edit it closed due to TFW initiating the refund.
so I suggest if you don't get anywhere with them, open an FCC "billing" case, they have to provide a written response to all cases open so they can't just sweep it under the rug.
Last edited by kousoku July 28, 2022 at 04:33 PM.
Jul 29, 2022 12:43 AM
1.7K Comments
Joined May 2010
ctzJul 29, 2022 12:43 AM
1.7K Comments
Order can't be found on their website anymore!!! WTH? I could still check order status on TW website using order # and email address a few days ago, and it showed cancelled. I can't now: "We couldn't find an order number and email that matched the information you entered. Please check the information and try again."

I am checking order status to get a screenshot of cancellation status from their website, in order to file a dispute through CC. However, the order can't be found anymore. It just gets more and more shady.
Jul 29, 2022 1:12 AM
4.7K Comments
Joined Aug 2015
SlySolJul 29, 2022 1:12 AM
4.7K Comments
Quote from ctz View quoted comment :
Order can't be found on their website anymore!!! WTH? I could still check order status on TW website using order # and email address a few days ago, and it showed cancelled. I can't now: "We couldn't find an order number and email that matched the information you entered. Please check the information and try again."

I am checking order status to get a screenshot of cancellation status from their website, in order to file a dispute through CC. However, the order can't be found anymore. It just gets more and more shady.
You shouldn't need it. Just state that TW showed the order as canceled and that it's way past the date that you should have received it. Most CC will approve the refund pretty quickly unless shown some evidence indicating that you received the item or that it's on the way.
Pro
Jul 29, 2022 4:05 PM
1K Comments
Joined Jul 2006
xseanx
Pro
Jul 29, 2022 4:05 PM
1K Comments
Can someone share a link for the FCC complaint please. I've look through the site but couldn't find the right category for this issue. thank you!
I'm so mad, I filed a dispute with debit card company but they just don't care, 7 days and no reply.
Jul 29, 2022 5:17 PM
1.3K Comments
Joined Oct 2006
STEyeJul 29, 2022 5:17 PM
1.3K Comments
In other news, my $150 iPhone 11 just shipped.
Jul 29, 2022 5:36 PM
175 Comments
Joined Aug 2020
renz23Jul 29, 2022 5:36 PM
175 Comments
No refund its 3 weeks , hopeless customer service they keep saying refund will be processed in 30 days they cant do anything even though website shows order canceled. I paid with visa gift card with horrible dispute process and that's another PIA to me. Anyone successful getting TW to click refund button from their end?
Jul 29, 2022 7:57 PM
95 Comments
Joined Nov 2013
BackwoodjkJul 29, 2022 7:57 PM
95 Comments
Quote from STEye View quoted comment :
In other news, my $150 iPhone 11 just shipped.
Mine just shipped too.

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Jul 29, 2022 10:29 PM
166 Comments
Joined Apr 2019
EagerRiver336Jul 29, 2022 10:29 PM
166 Comments
Received a refund via PayPal this morning for the 2 $99 phones I ordered. Opened a BBB complaint last week and spoke with an agent yesterday from the Executive Resolution Department who said I'd get a resolution by Monday (the 1st).

I got a follow up call today from someone in the executive resolution department. My favourite line from the agent on today's call: "The good thing is that we gave you back your money" (for the cancelled orders). He didn't really know what was going on either, he needed me to give him the ticket number to get caught up.

I have no clue how TW is so incompetent, the executive resolution department took about 45 minutes to even find my order / ticket / BBB complaint file, the agent kept saying "One more moment please" every few minutes. If this is the top end of the company, I'm afraid to know about the entry level support.

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