New HSN Accts: 2-Pk Tracfone Orbic Journey V Flip Phone w/ 1200 Min/Text/Data/1-Yr

snake253

Nov 20, 2022 05:46 PM

17 Posts

Joined Mar 2018

snake253Nov 20, 2022 05:46 PM

17 Posts

Called tracfone to attempt to add a line. Customer service said the phone only has 1 year service with only 400 minutes; no text or data include. Customer service thought they might triple the minutes; unfortunately no. If I claim that phone is defective and attempt to return it I will have to pay shipping. This really sucks. This is on both phones. Deciding if I should keep the phone just for the 20000 points.

lou2004

Nov 20, 2022 05:50 PM

7,261 Posts

Joined Jul 2007

lou2004Nov 20, 2022 05:50 PM

7,261 Posts

Quote from snake253

:

Called tracfone to attempt to add a line. Customer service said the phone only has 1 year service with only 400 minutes; no text or data include. Customer service thought they might triple the minutes; unfortunately no. If I claim that phone is defective and attempt to return it I will have to pay shipping. This really sucks. This is on both phones. Deciding if I should keep the phone just for the 20000 points.

the point posted after rep added the lines?

oregon14

Nov 20, 2022 06:13 PM

11,946 Posts

Joined Aug 2013

oregon14Nov 20, 2022 06:13 PM

11,946 Posts

Quote from snake253

:

Called tracfone to attempt to add a line. Customer service said the phone only has 1 year service with only 400 minutes; no text or data include. Customer service thought they might triple the minutes; unfortunately no. If I claim that phone is defective and attempt to return it I will have to pay shipping. This really sucks. This is on both phones. Deciding if I should keep the phone just for the 20000 points.

I'd try a different TF rep, no one else has reported having issues getting the 1200/1200/1200 & year.
Check with HSN, they should waive the return fee if phone isn't as advertised.

Last edited by oregon14 November 20, 2022 at 10:17 AM.

snake253

Nov 20, 2022 06:24 PM

17 Posts

Joined Mar 2018

snake253Nov 20, 2022 06:24 PM

17 Posts

Quote from oregon14

:

I'd try a different TF rep, no one else has reported having issues getting the 1200/1200/1200 & year.
Check with HSN, they should waive the return fee if phone isn't as advertised.

Talked to a second rep and Marie appears to have fixed everything. The first rep asked for the last 4 digit of the sim which Marie never asked for. Yes I got my 20000 points after talking to the first rep.

1

oregon14

Nov 20, 2022 06:28 PM

11,946 Posts

Joined Aug 2013

oregon14Nov 20, 2022 06:28 PM

11,946 Posts

Quote from snake253

:

Talked to a second rep and Marie appears to have fixed everything. The first rep asked for the last 4 digit of the sim which Marie never asked for. Yes I got my 20000 points after talking to the first rep.

That makes sense. Your first rep had no clue what they were doing. Glad you got it fixed.

snake253

Nov 20, 2022 06:57 PM

17 Posts

Joined Mar 2018

snake253Nov 20, 2022 06:57 PM

17 Posts

Activated the second phone by myself. How do I set the security pin myself. I was able to set the first pin by talking to the rep,.

TodayOnly

Nov 20, 2022 06:59 PM

9,485 Posts

Joined Aug 2018

TodayOnlyNov 20, 2022 06:59 PM

9,485 Posts

Quote from snake253

:

Activated the second phone by myself. How do I set the security pin myself. I was able to set the first pin by talking to the rep,.

click on menu > settings > security

oregon14

Nov 20, 2022 07:03 PM

11,946 Posts

Joined Aug 2013

oregon14Nov 20, 2022 07:03 PM

11,946 Posts

Quote from snake253

:

Activated the second phone by myself. How do I set the security pin myself. I was able to set the first pin by talking to the rep,.

Do you see rewards points pending for 2nd phone? Most have had to activate phones by chat to get add a line rewards.

snake253

Nov 20, 2022 07:08 PM

17 Posts

Joined Mar 2018

snake253Nov 20, 2022 07:08 PM

17 Posts

Quote from oregon14

:

Do you see rewards points pending for 2nd phone? Most have had to activate phones by chat to get add a line rewards.

Yes, that is how I got 20000 points. When the first rep who claimed that I have only 400 minutes, I asked him to find out how many minutes I have on the second phone. The end result was that he added both lines.

oregon14

Nov 20, 2022 07:15 PM

11,946 Posts

Joined Aug 2013

oregon14Nov 20, 2022 07:15 PM

11,946 Posts

Quote from snake253

:

Yes, that is how I got 20000 points. When the first rep who claimed that I have only 400 minutes, I asked him to find out how many minutes I have on the second phone. The end result was that he added both lines.

Gotcha, rep added, then you activated. BTW these really are crappy phones but they're good for rewards and cheap service time (after the 60 days).

1

snake253

Nov 21, 2022 12:40 AM

17 Posts

Joined Mar 2018

snake253Nov 21, 2022 12:40 AM

17 Posts

Quote from TodayOnly

:

click on menu > settings > security

I cannot find 'menu' or 'setting' on either using the webbrowser or the app. Can you tell me ;where on the screen can I find it.

I can't find the 'chat' function either. On the app it comes up as a blank page. On the webpage, there is no link on the chat function that I can click. I used 'help and support' and went to 'ONLINE CHAT'

MtF4392

Pro

Nov 21, 2022 12:57 AM

2,317 Posts

Joined Jul 2015

MtF4392

Pro

Nov 21, 2022 12:57 AM

2,317 Posts

Quote from snake253

:

On the webpage, there is no link on the chat function that I can click. I used 'help and support' and went to 'ONLINE CHAT'

You need to drag the box to the middle of your screen, then use your cursor to pull down the lower right corner to see link.

1

TodayOnly

Nov 21, 2022 01:00 AM

9,485 Posts

Joined Aug 2018

TodayOnlyNov 21, 2022 01:00 AM

9,485 Posts

Quote from snake253

:

I cannot find 'menu' or 'setting' on either using the webbrowser or the app. Can you tell me ;where on the screen can I find it.

I can't find the 'chat' function either. On the app it comes up as a blank page. On the webpage, there is no link on the chat function that I can click. I used 'help and support' and went to 'ONLINE CHAT'

when you open the phone at the bottom of the screen there should be"Contacts Menu Message" press the middle of the round button at the top of the keypad. then the apps screen should come up. use the arrow keys to page down and to the right to 'settings'. then press the middle of the round button to select 'settings'. then page down to '5. phone settings'. then page down to '6. Security' and press the middle of the round button.

ealex134

Nov 21, 2022 03:25 AM

80 Posts

Joined Dec 2014

ealex134Nov 21, 2022 03:25 AM

80 Posts

Quote from disk

:

Yes, I signed up for an HSN account and then, while logged in, added this item to my cart and checked out via paypal. The order confirmation page and email show 49.99 + 4.91 tax, total 34.90. However the paypal e-mail shows authorized payment of 54.52. Also, when I go to order status at the HSN website it does not show any orders.

I don't know if this is what happened to you, but what happened to me... Somehow, even though I created an account (got the email verifying that I opened an account, immediately started getting spammed with emails from them), somehow when I checked out it was a "guest checkout" (checkout with no account). I think that's crazy, because I applied the first time code (for $20 off) and my total reflected it (-$20, like yours). But the charge on my CC was $54.xx
I chatted with an agent to get it resolved and he insisted (and concur) that it went through as a guest checkout-- because when I look in my orders on my account, there is nothing there. Not sure if it is a glitch or what. So in my case, they didn't give the credit because I wasn't logged in. This made me mad, since my intent was to be logged in and get the discount (kind of the point of the deal for). But in the end, after explaining my intent several times ("I made an account. I added the discount code, it showed up on my Total screen") the chat agent refunded $20 to my card. Don't know if that will help anyone else in the same situation.
Also, just for clarity-- this is done with HSN-- NOT with Tracfone (as they didn't sell me the phone, HSN did).

1

disk

Nov 21, 2022 04:07 AM

1,991 Posts

Joined Dec 2005

diskNov 21, 2022 04:07 AM

1,991 Posts

Quote from ealex134

:

I don't know if this is what happened to you, but what happened to me... Somehow, even though I created an account (got the email verifying that I opened an account, immediately started getting spammed with emails from them), somehow when I checked out it was a "guest checkout" (checkout with no account). I think that's crazy, because I applied the first time code (for $20 off) and my total reflected it (-$20, like yours). But the charge on my CC was $54.xx

I just checked my paypal and the charge shows as $35, so I think what happened in my case was there was a $55 charge, but it was actually a pre-authorization, and then they probably adjusted the price for the coupon after they shipped it. Also I checked my HSN account and the order still isn't associated with my account. I have already received the phones.

New HSN Accts: 2-Pk Tracfone Orbic Journey V Flip Phone w/ 1200 Min/Text/Data/1-Yr

$30

$100

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