There is a new promo BOGO free line promo, ask your T-Mobile Customer Rep about "2023 Line P1" where you buy a line you get one free.
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps .
Promo ID is 2022 BYOD Line P1. It seems this promo is limited to certain accounts randomly selected by T-Mobile.
Here's everything we know so far:
- Eligibility requirements are pretty much unknown. To check for elegibility the Customer Service rep has to bring up your account, go to your account profile menu, and under there it will list the promos applicable for your account. If your account was one of the lucky ones selected they will see HolidayUnwrapped promo for a free line memo under that menu. At this moment only T-mobile Customer Service can check if this promo shows up on your account's profile, no way to self check.
- Accounts must be checked for what is essentially a "memo" on the account indicating eligibility. Eligibility seems to be targeted to certain accounts and not simply by plan.
- Promotion ends December 19th.
- Cannot stack phone promotions on this free line. It's BYOD only, thus no future Trade-in or phone upgrade promos on this free line.
- You cannot cancel any lines once adding this free line for 12 months.
- DCC fee of $35 will be charged. Unless you do the Self-Service add a device or line BYOD esim option under My Account on your own, after confirming you are eligible.
- It appears any postpaid plan could be eligible, not just Magenta plans.
- Promo name on account will be 2022 BYOD Line P1 and is also known as #HolidayUnwrapped.
- Wait times with support are long, including T-Force. Please only send one message and be patient. It could be up to 5 hours or more before you get a response. You can go to a T-mobile Corporate store and asked them to check for the memo on your account for this promo.
- You can use an esim to activate the line.
- Onces you are confirmed that your account is eligible for the promo, you can order by yourself online. The promo will automatically be applied to your account within 7 days.
- The system is still applying the promo memo to some accounts, if you were told not eligible today, try again before the 19.
- Some plans have a max number of lines, if your account has reached that limit, even if you are elegible for the promo you might not be able to add the free line. Workaround to this is to move to a different plan.
- Good luck to everyone.
So far confirmed the following plans are compatible:
- Simple Choice Plans
- Magenta Max
- Magenta Plus
- Amp
- T-Mobile One
Requires paying one time DCC $35 fee (assited support). Unless you do the Self-Service add a device or line under My Account - BYOD esim option on your own, after confirming you are eligible.
55+ plans are not eligible, adding eSIM doesn't work either: no promotion shows up after self-service checkout, and your plan simply increases by $30-35. You will be charged for one day of service even if you cancel on the same day (this charge can be potentially removed via CS).
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps
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edit:
"the offer will require the customer be on a Magenta biller (not Sprint) and have 2 or more (paid) lines. For reference, "Magenta Biller"
Still check with a few agents if you have time to spare. My exact plan might not be the reason why I'm not eligible.
UPDATE: T-Mobile App Chat said I was eligible and added a line for me. The BYOD promotion shows up on the Plan Details and Service Promos pages. Two other promotions of mine no longer show up but Tforce confirmed they are still active.
Seems most people who are told are not eligible, are able to add the line and see the promotion. We shall see if they stick.
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I called 611 yesterday and I was told that my plan was not eligible, but the rep said that new promotions would possibly post next Thursday (12/22) and that he would proactively reach out to me if my account was eligible at that time. That wasn't super convincing so...
Later that day, I chatted with a rep via the app, and I was also told that my rate plan was ineligible. Reason given was that I already had one free line so I couldn't double-dip and get another one. Obviously, that's not true.
Today, the primary account holder initiated a business chat via the imessage system. CS rep said that free lines were only for magenta plans.
Finally on our fourth attempt, primary account holder calls 611 and asks for the "free line promotion". CS rep replies, "Sure, I can help with that!" and she took our CC details for the $35 payment to pay for the SIM card. Call took 5 minutes. We debated asking for $35 dollar account credit to offset the $35 charge, but we decided not to look a gift horse in the mouth and we quit while we were ahead. In the grand scheme of things, we'll claw back the $35 bucks in two billing cycles with the free line.
We are on the Simple Choice North America Plan: Unlimited Talk + Text with 2GB data bucket that was later upgraded for free to unlimited data.
The takeaway is to keep calling and calling until you find a rep that gives you the answer that you want. We have no other leverage since the qualifications for the promotional eligibility are not disclosed publicly.
They sporadically offer the discount.
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Not sure if agent did it right.
I try to connect with Tforce but not going thru
I called 611 and talked to Steve from Maine. He removed it and added the free 4GB to match my other lines.
I called 611 yesterday and I was told that my plan was not eligible, but the rep said that new promotions would possibly post next Thursday (12/22) and that he would proactively reach out to me if my account was eligible at that time. That wasn't super convincing so...
Later that day, I chatted with a rep via the app, and I was also told that my rate plan was ineligible. Reason given was that I already had one free line so I couldn't double-dip and get another one. Obviously, that's not true.
Today, the primary account holder initiated a business chat via the imessage system. CS rep said that free lines were only for magenta plans.
Finally on our fourth attempt, primary account holder calls 611 and asks for the "free line promotion". CS rep replies, "Sure, I can help with that!" and she took our CC details for the $35 payment to pay for the SIM card. Call took 5 minutes. We debated asking for $35 dollar account credit to offset the $35 charge, but we decided not to look a gift horse in the mouth and we quit while we were ahead. In the grand scheme of things, we'll claw back the $35 bucks in two billing cycles with the free line.
We are on the Simple Choice North America Plan: Unlimited Talk + Text with 2GB data bucket that was later upgraded for free to unlimited data.
The takeaway is to keep calling and calling until you find a rep that gives you the answer that you want. We have no other leverage since the qualifications for the promotional eligibility are not disclosed publicly.
By the way, I still don't see the new line being added to my account. The rep said I won't see it until I activate the sim card which will take five days to arrive. It sounds like you have already seen your new line in your account.
The new line finally showed up in my account this morning, and the promotion was applied to it (which is good). The sim card is being shipped out today.
What I was worried about the data plan happened. The rep actually added a 6GB data plan to the new line which costs an additional $15/mo. I immediately call 611 and tried to sort it out. Luckily I was connected to a US-based rep this time, and after explaining the situation, the lady knew exactly what happened, and she was able to fix my data plan quickly. Now the new line has the unlimited data with $0/mo just like the rest of my lines in the existing Simple Choice family plan.
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I'm on the MM 55+ plan
I'm chatting with a rep on iMessage and he says if i switch to the regular Magenta plan then I'll be eligible for the free line promo.
Has anyone encountered this situation yet?
Edit: to add to my earlier question, can I switch from MM 55+ to regular Magenta and take the free lineoffered by this rep. Then after the promo is added to the account switch back to MM 55+?
Is there anything in the promo terms that negates the offer if you switch to a different plan?
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