There is a new promo BOGO free line promo, ask your T-Mobile Customer Rep about "2023 Line P1" where you buy a line you get one free.
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps .
Promo ID is 2022 BYOD Line P1. It seems this promo is limited to certain accounts randomly selected by T-Mobile.
Here's everything we know so far:
- Eligibility requirements are pretty much unknown. To check for elegibility the Customer Service rep has to bring up your account, go to your account profile menu, and under there it will list the promos applicable for your account. If your account was one of the lucky ones selected they will see HolidayUnwrapped promo for a free line memo under that menu. At this moment only T-mobile Customer Service can check if this promo shows up on your account's profile, no way to self check.
- Accounts must be checked for what is essentially a "memo" on the account indicating eligibility. Eligibility seems to be targeted to certain accounts and not simply by plan.
- Promotion ends December 19th.
- Cannot stack phone promotions on this free line. It's BYOD only, thus no future Trade-in or phone upgrade promos on this free line.
- You cannot cancel any lines once adding this free line for 12 months.
- DCC fee of $35 will be charged. Unless you do the Self-Service add a device or line BYOD esim option under My Account on your own, after confirming you are eligible.
- It appears any postpaid plan could be eligible, not just Magenta plans.
- Promo name on account will be 2022 BYOD Line P1 and is also known as #HolidayUnwrapped.
- Wait times with support are long, including T-Force. Please only send one message and be patient. It could be up to 5 hours or more before you get a response. You can go to a T-mobile Corporate store and asked them to check for the memo on your account for this promo.
- You can use an esim to activate the line.
- Onces you are confirmed that your account is eligible for the promo, you can order by yourself online. The promo will automatically be applied to your account within 7 days.
- The system is still applying the promo memo to some accounts, if you were told not eligible today, try again before the 19.
- Some plans have a max number of lines, if your account has reached that limit, even if you are elegible for the promo you might not be able to add the free line. Workaround to this is to move to a different plan.
- Good luck to everyone.
So far confirmed the following plans are compatible:
- Simple Choice Plans
- Magenta Max
- Magenta Plus
- Amp
- T-Mobile One
Requires paying one time DCC $35 fee (assited support). Unless you do the Self-Service add a device or line under My Account - BYOD esim option on your own, after confirming you are eligible.
55+ plans are not eligible, adding eSIM doesn't work either: no promotion shows up after self-service checkout, and your plan simply increases by $30-35. You will be charged for one day of service even if you cancel on the same day (this charge can be potentially removed via CS).
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps
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edit:
"the offer will require the customer be on a Magenta biller (not Sprint) and have 2 or more (paid) lines. For reference, "Magenta Biller"
Still check with a few agents if you have time to spare. My exact plan might not be the reason why I'm not eligible.
UPDATE: T-Mobile App Chat said I was eligible and added a line for me. The BYOD promotion shows up on the Plan Details and Service Promos pages. Two other promotions of mine no longer show up but Tforce confirmed they are still active.
Seems most people who are told are not eligible, are able to add the line and see the promotion. We shall see if they stick.
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"Congrats! You will receive your promotional service discount from T-Mobile as long as you maintain eligibility. View t-mo.co/activity for account details"
And when I look inside my account I see details of the new added line, as well as the following under "service promos" tab:
"2022 BYOD Line P1: enrolled"
All signs point to the promotion being manually applied correctly by the CSR that we spoke with after being denied three times previously.
I tried to message T-Force through Twitter twice but haven't gotten any response after over 24 hours. I asked them if I can switch to FRLTULF2 and then add a holiday unwrapped line. I get the same change to Magenta issue online that would double my bill if I try to add a line, and when I tried iMessage, they wanted to switch me to Magenta and so I declined.
I'm also pretty sure we're getting de-prioritized heavily in busy areas like Essentials does. I have to use Xfinity Mobile on the pay by GB in busy areas.
Excerpt from the wiki on the 2020 thread by GreenCreature437
I changed my plan to magenta (3 lines = 2 paid + 1 free) this morning. I was told on chat that it would be total of $80 (plan rate) plus $52 (device installments) as monthly after the change to magenta. Now I added a new line with 2022 BYOD LINE P1. i see the promotion applied already to my account. But I see that my monthly actually shows as $96(after applying 2 free lines discount ). Btw, I have insider discount. Not sure how it increased by $16 after adding the free line today.
tia.
Under account details I do see a charge of $25 for the new line. Also, I don't see the add-ons that the line should have that I told the to do and he supposedly verified that it was done so back on chat I go.
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I changed my plan to magenta (3 lines = 2 paid + 1 free) this morning. I was told on chat that it would be total of $80 (plan rate) plus $52 (device installments) as monthly after the change to magenta. Now I added a new line with 2022 BYOD LINE P1. i see the promotion applied already to my account. But I see that my monthly actually shows as $96(after applying 2 free lines discount ). Btw, I have insider discount. Not sure how it increased by $16 after adding the free line today.
FWIW, after getting this "free" line added, on my account, I see a plan change scheduled for December 2023, which I assume is to make it a real free line.
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