There is a new promo BOGO free line promo, ask your T-Mobile Customer Rep about "2023 Line P1" where you buy a line you get one free.
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps .
Promo ID is 2022 BYOD Line P1. It seems this promo is limited to certain accounts randomly selected by T-Mobile.
Here's everything we know so far:
- Eligibility requirements are pretty much unknown. To check for elegibility the Customer Service rep has to bring up your account, go to your account profile menu, and under there it will list the promos applicable for your account. If your account was one of the lucky ones selected they will see HolidayUnwrapped promo for a free line memo under that menu. At this moment only T-mobile Customer Service can check if this promo shows up on your account's profile, no way to self check.
- Accounts must be checked for what is essentially a "memo" on the account indicating eligibility. Eligibility seems to be targeted to certain accounts and not simply by plan.
- Promotion ends December 19th.
- Cannot stack phone promotions on this free line. It's BYOD only, thus no future Trade-in or phone upgrade promos on this free line.
- You cannot cancel any lines once adding this free line for 12 months.
- DCC fee of $35 will be charged. Unless you do the Self-Service add a device or line BYOD esim option under My Account on your own, after confirming you are eligible.
- It appears any postpaid plan could be eligible, not just Magenta plans.
- Promo name on account will be 2022 BYOD Line P1 and is also known as #HolidayUnwrapped.
- Wait times with support are long, including T-Force. Please only send one message and be patient. It could be up to 5 hours or more before you get a response. You can go to a T-mobile Corporate store and asked them to check for the memo on your account for this promo.
- You can use an esim to activate the line.
- Onces you are confirmed that your account is eligible for the promo, you can order by yourself online. The promo will automatically be applied to your account within 7 days.
- The system is still applying the promo memo to some accounts, if you were told not eligible today, try again before the 19.
- Some plans have a max number of lines, if your account has reached that limit, even if you are elegible for the promo you might not be able to add the free line. Workaround to this is to move to a different plan.
- Good luck to everyone.
So far confirmed the following plans are compatible:
- Simple Choice Plans
- Magenta Max
- Magenta Plus
- Amp
- T-Mobile One
Requires paying one time DCC $35 fee (assited support). Unless you do the Self-Service add a device or line under My Account - BYOD esim option on your own, after confirming you are eligible.
55+ plans are not eligible, adding eSIM doesn't work either: no promotion shows up after self-service checkout, and your plan simply increases by $30-35. You will be charged for one day of service even if you cancel on the same day (this charge can be potentially removed via CS).
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps
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edit:
"the offer will require the customer be on a Magenta biller (not Sprint) and have 2 or more (paid) lines. For reference, "Magenta Biller"
Still check with a few agents if you have time to spare. My exact plan might not be the reason why I'm not eligible.
UPDATE: T-Mobile App Chat said I was eligible and added a line for me. The BYOD promotion shows up on the Plan Details and Service Promos pages. Two other promotions of mine no longer show up but Tforce confirmed they are still active.
Seems most people who are told are not eligible, are able to add the line and see the promotion. We shall see if they stick.
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I had 9 lines before I called and can have up to 12 lines based on my credit line.
Agent gave me 1 BYOD line free for my Magenta plan plus he gave me 1 free line has he checked there was a promotion for BOGO 1 line free so I got 2 free lines. $35 were charged for each of both lines but agent gave me credit of $70 to my account.
Now for 2nd free line, as it was not BYOD, I was able to purchase iPhone 12 which was priced at $630 - $250 for new line so for $380 divided over 24 months, not a bad deal at all.
Hope this helps someone!
what does this page show for BOGO? https://my.t-mobile.com/account/plan-details
We then ported my number over from Xfinity Mobile.
TMO app shows three voice lines for a total of $60.
Thank you, TMO!
It's great that you joined T-Mobile! Questions? There's a place where you can find instant must-have answers. Log in to My T-Mobile: t-mo.co/mytmo_login or download the T-Mobile app: t-mo.co/TmobileApp Your mobile number is xxxxxxxxxxx
Not even an email confirmation for the order it self!!!
The esim js active and I can make calls and text.
Also my bill went up by $35.
Not looking good for me too.
It's great that you joined T-Mobile! Questions? There's a place where you can find instant must-have answers. Log in to My T-Mobile: t-mo.co/mytmo_login or download the T-Mobile app: t-mo.co/TmobileApp Your mobile number is xxxxxxxxxxx
Not even an email confirmation for the order it self!!!
The esim js active and I can make calls and text.
Also my bill went up by $35.
Not looking good for me too.
See what happens.
It's great that you joined T-Mobile! Questions? There's a place where you can find instant must-have answers. Log in to My T-Mobile: t-mo.co/mytmo_login or download the T-Mobile app: t-mo.co/TmobileApp Your mobile number is xxxxxxxxxxx
Not even an email confirmation for the order it self!!!
The esim js active and I can make calls and text.
Also my bill went up by $35.
Not looking good for me too.
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See what happens.
"I have good news for you in which you can add one free line on your account and for the new line you will not get billed for the monthly plan cost. You can add new device on your same new line or can add your eligible device on the same new line and this line is free till the services you have on the same line. You only need to keep all lines active for next one year to avail the same offer and this new line will not be eligible for upgrade till one year after the completion of one year you can upgrade device on the new line."
"There is a $35 one time activation charge. Which will add on your coming bill."
"It can only be add on chat or by telesales team over the call and it is a limited period offer and I would suggest you to add it soon."
So I agreed to adding a free line and they sent me a link to pay the $35 by credit card and will mail the sim. Been four hours no congratulations text yet and waiting on the discount to show on my account.
And what's with calling out "Asia call center"?
See what happens.
See what happens.
I don't understand people talking about having silver balls to do it. It s a risk reward thing. You risk $0 (or even $35 activation fee) for a lifetime free line. I will take it all day long
If it doesn't show up? I'll cancel the line. Not worried at all.
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