There is a new promo BOGO free line promo, ask your T-Mobile Customer Rep about "2023 Line P1" where you buy a line you get one free.
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps .
Promo ID is 2022 BYOD Line P1. It seems this promo is limited to certain accounts randomly selected by T-Mobile.
Here's everything we know so far:
- Eligibility requirements are pretty much unknown. To check for elegibility the Customer Service rep has to bring up your account, go to your account profile menu, and under there it will list the promos applicable for your account. If your account was one of the lucky ones selected they will see HolidayUnwrapped promo for a free line memo under that menu. At this moment only T-mobile Customer Service can check if this promo shows up on your account's profile, no way to self check.
- Accounts must be checked for what is essentially a "memo" on the account indicating eligibility. Eligibility seems to be targeted to certain accounts and not simply by plan.
- Promotion ends December 19th.
- Cannot stack phone promotions on this free line. It's BYOD only, thus no future Trade-in or phone upgrade promos on this free line.
- You cannot cancel any lines once adding this free line for 12 months.
- DCC fee of $35 will be charged. Unless you do the Self-Service add a device or line BYOD esim option under My Account on your own, after confirming you are eligible.
- It appears any postpaid plan could be eligible, not just Magenta plans.
- Promo name on account will be 2022 BYOD Line P1 and is also known as #HolidayUnwrapped.
- Wait times with support are long, including T-Force. Please only send one message and be patient. It could be up to 5 hours or more before you get a response. You can go to a T-mobile Corporate store and asked them to check for the memo on your account for this promo.
- You can use an esim to activate the line.
- Onces you are confirmed that your account is eligible for the promo, you can order by yourself online. The promo will automatically be applied to your account within 7 days.
- The system is still applying the promo memo to some accounts, if you were told not eligible today, try again before the 19.
- Some plans have a max number of lines, if your account has reached that limit, even if you are elegible for the promo you might not be able to add the free line. Workaround to this is to move to a different plan.
- Good luck to everyone.
So far confirmed the following plans are compatible:
- Simple Choice Plans
- Magenta Max
- Magenta Plus
- Amp
- T-Mobile One
Requires paying one time DCC $35 fee (assited support). Unless you do the Self-Service add a device or line under My Account - BYOD esim option on your own, after confirming you are eligible.
55+ plans are not eligible, adding eSIM doesn't work either: no promotion shows up after self-service checkout, and your plan simply increases by $30-35. You will be charged for one day of service even if you cancel on the same day (this charge can be potentially removed via CS).
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps
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edit:
"the offer will require the customer be on a Magenta biller (not Sprint) and have 2 or more (paid) lines. For reference, "Magenta Biller"
Still check with a few agents if you have time to spare. My exact plan might not be the reason why I'm not eligible.
UPDATE: T-Mobile App Chat said I was eligible and added a line for me. The BYOD promotion shows up on the Plan Details and Service Promos pages. Two other promotions of mine no longer show up but Tforce confirmed they are still active.
Seems most people who are told are not eligible, are able to add the line and see the promotion. We shall see if they stick.
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With that said, if your account is eligible (predetermined), regardless of what the CSRs or T-force say, you will get it any way you order (sim card, eSim, w/ T-Mobile help, etc). In my case, it doesn't look good since I did eSim add 2 days ago and no promo text or promo indication under my account. I will wait for my next bill cycle (in 6 days) to really know (unless they text me or it shows up under my account by then); if it's not free I'm canceling. I don't really need this line so I'm not going to beg (lol) or complain to them, chances are they will screw up my plan, and that's the last thing I want
I tried adding promo code at checkout and keep getting message "promo code was unsuccessful"
2h update: The account overview page now shows the promotional credit and my monthly bill is the same
So far I saw one post on reddit of someone that waited 2days for the promo to show up. My last promo took 7 days to show up. I give this promo aslo a week or so for a chance to show up, if nothing then cancel and wait at least 90 days for the next promo 😁
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Repped.
Repped.
My plan is One and only chat with them : +1 (800) 866-2453
https://img.upanh.tv/2022/12/20/C...EC4891.jpg
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My problem is as of now, my order is still processing or "running" as it shows in status. Line has not been added yet. My concern is that if it does not get added today, and the promo actually ends today, I may not get the free line.
Has anyone tried cancelling the order for adding a line? I am thinking of trying to cancel the order and place a new one tonight using an eSIM. That may be asking for trouble though!!
I would expect that the SIM card should get added to your account sometime tonight.
I ordered mine on Thursday morning and around late Thursday night it got added to my plan. I didn't receive the tracking information until Friday afternoon/night.
Plus if you do cancel it, it's far more likely they'll view your cancelled order as a cancelled line and you'll need to restart it just to get this promo
IMO, youre best off just waiting and I think everything will be fine.
.
Couple of years ago I added a free line on the last day and the number didn't show up until the SIM shipped after the promo ended.
No discount showed up automatically.
Had to send screenshots of my order confirmation with the date in order to convince T-Force to add the discount to my line.
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