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https://web.archive.org/web/20230.../KM1262649
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https://archive.is/ucvkn https://web.archive.org/web/20230223144317/https://www.att.com/support/article/wireless/KM1262649
Loved the fold3 but build quality is terrible. Never dropped the phone and after 15 months, there's a black stripe down the middle and the right screen becomes unresponsive to touch. The black stripe became larger and larger. It costs $550 to repair. Many other people reported same issues. Beware.
T-Mobile more expensive and oos already Frown missed it
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Let me save y'all about 4 hours, which is how long it took me to finally get to the right people to make this happen. Here is how I got this handled
I ordered a $5 Tello number, selected e-sim, received number within a few minutes. Make sure to register the pin they give you in the email, it gives you all the port out info access. Theres a code there that is needed to enter in Best Buy portal when you port it over to ATT.
Ported that number in to ATT via Best Buy portal
Picked up phone
Powered on Phone with ATT sim
Finished ALL account creation, including pin number creation etc via ATT email
Spent 3 hours getting tossed around 10 different reps and departments and supervisors via online chat, disconnected multiple times, told no multiple times, etc etc etc.
Don't bother submitting request online for unlock, it will be denied.
Just call technical support, JUST CALL!!! 1800-288-2020. Call from a phone other that the Z Fold 3. Reason you call from other phone is you will want to pop your sim in from other provider to get to the sim unlock prompt while you are on the phone with them. Tell them you need technical support, you may get tossed around one more time, but you WILL get someone that can help you.
Have your link ready that states phones paid in full at purchase can be unlocked without waiting 60 days. I had to legit provide not just the wording, but the exact link. The rep will literally navigate to it and will be super surprised and state that this is the first they've ever heard of this policy and that they always get hassled by the unlock team and ultimately never get the unlock code for the customer.
Have your receipt from Best Buy ready ready to go (I had to legit take pics with my phone and text them to a number they gave me).
After about 10 minutes with the rep, they provided the unlock code.
Make sure to input the unlock code prior to getting transferred over to cancellation department.
Get sent over to cancellation department and submit for cancellation under buyer's remorse policy.
Done and done. Save yourself a lot of time and just call them. I paid $299 plus tax and have a fully unlocked phone on T-mobile with no issues at all. ATT service is shut down, I didn't care about the Tello number, much easier to pay the $5 for a Tello than mess with a number you actually care about keeping. Just cancel the service and it is over and done with.
I obviously can't promise this is gonna work for every single person. I suppose a non-cooperative rep might not wanna go the extra mile for you, but my telephone rep was super helpful and patient. She admitted I had done my diligence with researching the terms and pushed the "unlock team" to help her with the code. YMMV of course, but this worked for me. Just be patient and courteous to the rep. I was frustrated with how long it was taking but you need to acknowledge that each new person you talk to, it is their first interaction with you, they have no idea how long you've been dealing with people. You can avoid a lot of frustration by just calling to start out instead of trying to manage the situation via online chat.
Questions, feel free to ask, perhaps I wasn't completely thorough, but that was basically what I went through. Good luck all.
Port out the line to cancel. Line automatically cancels as soon as the number it ported out (5-10 mins). You can port to Tello for $2.50.
https://slickdeals.net/f/16531969-tello-50-off-selected-plans
These phones are subsidized by the carriers and hoping people would switch or add more lines and stay with them, etc; therefore different carrier may offer different prices.
You can request unlock right away because it's paid in full with no money owed; i.e., no monthly installment,
Yes.
Port out the number to cancel right away (5-10 min, as soon as the number is ported) so that you don't have to deal with rep that doesn't allow you to cancel. You can port to Tello for $2.50.
https://slickdeals.net/f/16531969-tello-50-off-selected-plans
Yes, but you can cancel right away.
I picked up my Fold 3 this morning from bestbuy. ATT variant.
Ordered online with the porting in option as it wouldn't let me order otherwise. Used a random boost mobile number I had and have no intention of porting in a number.
BB didn't ask for anything in store, just gave me the phone and i walked out.
Received att emails after pickup, created account, created ATT PIN, jotted down account number, and saw $60 plan but $0 due.
unboxed and booted with t-mobile sim card, asked for unlock code.
tried to unlock from my att portal, but denied.
tried to unlock using the request unlock website for non att members, but denied via email
Started a chat with att to cancel service and request unlock.
I mentioned having bad service reception in my area and wanted to cancel and wanted to unlock phone to use it for work which was a different provider.
They wanted me to reset the network, but i said not interested just want to cancel.
They also mentioned that i lose my port in number if i cancelled. which was wierd since i never actually ported in the number yet.
Eventually, they said, "Since the total due balance if $0.00 there will be no charges now. Your services with AT&T will be completely shut off."
Then i asked about the network unlock, which they said they sent directly to my phone. Didn't work even though she said it was unlocked on their system. Eventually they provided the unlock code which worked.
Now my fold 3 is cancelled with att service with 0 payments or fees and unlocked so i can use my Tmobile sim.
hope that helps some of ya.
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I tried the suggestions here and wasted a few hours on the phone and at&t is refusing to unlock without 60 days of service.
I even sent them the link which explicitly states that there is no waiting period. However there is nothing they can do.
If you plan to buy this as a trade in device, I think it's a good deal. It could also be used as a mini tablet.
However don't plan on unlocking it unless you pay for 2 months service which is $120.
Honestly if I knew it was so many hoops I would not gone ahead with the deal. The people that were able to get it unlocked were lucky. I was able to get the plan cancelled without incurring any other fees.
- 2nd phone line tenured 2 years
- Zfold3 purchased method: $399 (Activate Today) Upgrade on 2nd phone line
- $115 Trade-in credit from Boost Mobile Xr (purchased for $28)
- Price Breakdown:
$399.99 - $115 = $284.99
Product Total: $284.99
Sales Tax, Fees & Surcharges: $36.00
Total Price: $320.99
Activation: $30.00 (Gonna dispute this on Monday)
Unlock Method for Existing Customer Upgrade:
- inserted my 2nd phone line's sim card, BestBuy were too lazy to activate the new sim in the box, it was unopenend. (that's ok, even better)
- went to https://www.att.com/deviceunlock/
- submit unlock request
- step 1: entered main account phone # ( 1st phone line )
- step 2: entered name and address, etc.
- step 3: entered imei
After Unlocked info was entered, received:
- was sent one email acknowledging the request
- 2nd email was sent 4 minutes later approving the request with instructions and unlock code
- Zfold3 is officialy unlocked
At this point I can cancel phone line by calling, port out to another service provider (GoogleFi, Tello, etc.), or continue to use the phone and existing line.
Hope this helps clarify some of the details for the folks that are upgrading on an existing line that is clear of Equipment Installment Plan and is available to upgrade by checking your account status. Good luck.
If you're doing new line, you will naturally have to do the activation. Since the new line is postpaid, they will ask for your ssn and do a soft credit pull.
Nothing fishy going on here, except at&t and verizon dropped the ball and made the offer too good and with loopholes, so people can escape their net.
I picked up my Fold 3 this morning from bestbuy. ATT variant.
Ordered online with the porting in option as it wouldn't let me order otherwise. Used a random boost mobile number I had and have no intention of porting in a number.
BB didn't ask for anything in store, just gave me the phone and i walked out.
Received att emails after pickup, created account, created ATT PIN, jotted down account number, and saw $60 plan but $0 due.
unboxed and booted with t-mobile sim card, asked for unlock code.
tried to unlock from my att portal, but denied.
tried to unlock using the request unlock website for non att members, but denied via email
Started a chat with att to cancel service and request unlock.
I mentioned having bad service reception in my area and wanted to cancel and wanted to unlock phone to use it for work which was a different provider.
They wanted me to reset the network, but i said not interested just want to cancel.
They also mentioned that i lose my port in number if i cancelled. which was wierd since i never actually ported in the number yet.
Eventually, they said, "Since the total due balance if $0.00 there will be no charges now. Your services with AT&T will be completely shut off."
Then i asked about the network unlock, which they said they sent directly to my phone. Didn't work even though she said it was unlocked on their system. Eventually they provided the unlock code which worked.
Now my fold 3 is cancelled with att service with 0 payments or fees and unlocked so i can use my Tmobile sim.
hope that helps some of ya.
Seems like other people are using Tello for a throwaway number to port in. But you were able to do the unlock without porting at all?
For #5: this is required and where people buy the esim Tello correct? I tried putting in the number of a local business for the phone number and account number and was able to get all the way to checkout, do you think this would work?
For #6: I don't see any terms on BestBuy's page here. Do you get the plan $60 refunded? What about the activation $35?
From BestBuy:
- Select "$299.99 (Activate Today) with a new line or account"
- Add to cart
- Would you like to add another device? -> No.
- Continue without Trade-in
- Transfer a number
- Phone number
- Zip Code
- Current Wireless Account Number
- Choose your AT&T plan -> "AT&T Value Plus"; Details state:
- Billed later by AT&T
- AT&T One-Time Activation Fee
- Review Plan -> Continue
- Go to Cart
- Checkout (For reference my breakdown with tax, Seattle):
- Original Price$1,799.99
Afterward, get the phone (only shipping available now), these steps are less clear as I haven't reached here yet:$60.00/mo.
$35.00
Savings-$1,500.00
ShippingFREE
Estimated Sales Tax$30.75
Total
$330.74
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BB did not ask for PIN yet. BB asked for phone number, account number (which is the same as phone number for GV) and zip code. I could not find zip code anywhere in my GV account so I just put my current one.
https://electronics.woo
That is AWESOME!!! THANK YOU!
BB did not ask for PIN yet. BB asked for phone number, account number (which is the same as phone number for GV) and zip code. I could not find zip code anywhere in my GV account so I just put my current one.
They say use PIN you use for Voice Mail.
Found how to set it up:
Set your voicemail PIN
Open the Google Voice app .
In the top left, tap Menu. Settings .
Scroll to "Voicemail", and turn on Call to listen.
Set a PIN.
Tap Save.
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