https://archive.is/ucvkn
https://web.archive.org/web/20230.../KM1262649
Code:
https://archive.is/ucvkn https://web.archive.org/web/20230223144317/https://www.att.com/support/article/wireless/KM1262649
Loved the fold3 but build quality is terrible. Never dropped the phone and after 15 months, there's a black stripe down the middle and the right screen becomes unresponsive to touch. The black stripe became larger and larger. It costs $550 to repair. Many other people reported same issues. Beware.
T-Mobile more expensive and oos already Frown missed it
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Let me save y'all about 4 hours, which is how long it took me to finally get to the right people to make this happen. Here is how I got this handled
I ordered a $5 Tello number, selected e-sim, received number within a few minutes. Make sure to register the pin they give you in the email, it gives you all the port out info access. Theres a code there that is needed to enter in Best Buy portal when you port it over to ATT.
Ported that number in to ATT via Best Buy portal
Picked up phone
Powered on Phone with ATT sim
Finished ALL account creation, including pin number creation etc via ATT email
Spent 3 hours getting tossed around 10 different reps and departments and supervisors via online chat, disconnected multiple times, told no multiple times, etc etc etc.
Don't bother submitting request online for unlock, it will be denied.
Just call technical support, JUST CALL!!! 1800-288-2020. Call from a phone other that the Z Fold 3. Reason you call from other phone is you will want to pop your sim in from other provider to get to the sim unlock prompt while you are on the phone with them. Tell them you need technical support, you may get tossed around one more time, but you WILL get someone that can help you.
Have your link ready that states phones paid in full at purchase can be unlocked without waiting 60 days. I had to legit provide not just the wording, but the exact link. The rep will literally navigate to it and will be super surprised and state that this is the first they've ever heard of this policy and that they always get hassled by the unlock team and ultimately never get the unlock code for the customer.
Have your receipt from Best Buy ready ready to go (I had to legit take pics with my phone and text them to a number they gave me).
After about 10 minutes with the rep, they provided the unlock code.
Make sure to input the unlock code prior to getting transferred over to cancellation department.
Get sent over to cancellation department and submit for cancellation under buyer's remorse policy.
Done and done. Save yourself a lot of time and just call them. I paid $299 plus tax and have a fully unlocked phone on T-mobile with no issues at all. ATT service is shut down, I didn't care about the Tello number, much easier to pay the $5 for a Tello than mess with a number you actually care about keeping. Just cancel the service and it is over and done with.
I obviously can't promise this is gonna work for every single person. I suppose a non-cooperative rep might not wanna go the extra mile for you, but my telephone rep was super helpful and patient. She admitted I had done my diligence with researching the terms and pushed the "unlock team" to help her with the code. YMMV of course, but this worked for me. Just be patient and courteous to the rep. I was frustrated with how long it was taking but you need to acknowledge that each new person you talk to, it is their first interaction with you, they have no idea how long you've been dealing with people. You can avoid a lot of frustration by just calling to start out instead of trying to manage the situation via online chat.
Questions, feel free to ask, perhaps I wasn't completely thorough, but that was basically what I went through. Good luck all.
Port out the line to cancel. Line automatically cancels as soon as the number it ported out (5-10 mins). You can port to Tello for $2.50.
https://slickdeals.net/f/16531969-tello-50-off-selected-plans
These phones are subsidized by the carriers and hoping people would switch or add more lines and stay with them, etc; therefore different carrier may offer different prices.
You can request unlock right away because it's paid in full with no money owed; i.e., no monthly installment,
Yes.
Port out the number to cancel right away (5-10 min, as soon as the number is ported) so that you don't have to deal with rep that doesn't allow you to cancel. You can port to Tello for $2.50.
https://slickdeals.net/f/16531969-tello-50-off-selected-plans
Yes, but you can cancel right away.
I picked up my Fold 3 this morning from bestbuy. ATT variant.
Ordered online with the porting in option as it wouldn't let me order otherwise. Used a random boost mobile number I had and have no intention of porting in a number.
BB didn't ask for anything in store, just gave me the phone and i walked out.
Received att emails after pickup, created account, created ATT PIN, jotted down account number, and saw $60 plan but $0 due.
unboxed and booted with t-mobile sim card, asked for unlock code.
tried to unlock from my att portal, but denied.
tried to unlock using the request unlock website for non att members, but denied via email
Started a chat with att to cancel service and request unlock.
I mentioned having bad service reception in my area and wanted to cancel and wanted to unlock phone to use it for work which was a different provider.
They wanted me to reset the network, but i said not interested just want to cancel.
They also mentioned that i lose my port in number if i cancelled. which was wierd since i never actually ported in the number yet.
Eventually, they said, "Since the total due balance if $0.00 there will be no charges now. Your services with AT&T will be completely shut off."
Then i asked about the network unlock, which they said they sent directly to my phone. Didn't work even though she said it was unlocked on their system. Eventually they provided the unlock code which worked.
Now my fold 3 is cancelled with att service with 0 payments or fees and unlocked so i can use my Tmobile sim.
hope that helps some of ya.
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Damn BB and damn ATT. Why do corporates hire people who do not understand how to manage things? They screwed shipping, they screwed porting my number. They made two accounts that never worked. They were unable to put Fold line into new account. ATT even persuaded me to get my iphone Xr IMEI to one of those accounts and adding 75$ plan on it, telling me that's the only way to activate account and after I get Fold in hand they would be able to put it into account. Bull shit. I'm not a native English speaker, but some of those guys/ladies had much worser language than I. Miscommunication, no understanding in how to deal with line port-in process, etc.
BB wasn't helpful at all. They said the only way is to cancel phone and reorder if I'm lucky enough.
I ordered it once again.
Now it shows that phone's going to be delivered by April 5.
Put the same Google Voice number when it prompted for transfer. Then it redirected me to ATT account creation portal, I entered all my information including SSN. Got a mail from them to confirm my email. But again I can't get access to newly created account, I didn't receive letter with any password, PIN or whatever needed to get access to that account. I'm starting to think that's the Universe telling me that's not the phone I want or need. Just wanted to have new experience for my wife, as she likes big phones.
Guys, who read this my long text, tell me please, your step-by-step way when you ordered this phone. Did you get email confirming your email address, what else email you got from ATT?
Damn BB and damn ATT. Why do corporates hire people who do not understand how to manage things? They screwed shipping, they screwed porting my number. They made two accounts that never worked. They were unable to put Fold line into new account. ATT even persuaded me to get my iphone Xr IMEI to one of those accounts and adding 75$ plan on it, telling me that's the only way to activate account and after I get Fold in hand they would be able to put it into account. Bull shit. I'm not a native English speaker, but some of those guys/ladies had much worser language than I. Miscommunication, no understanding in how to deal with line port-in process, etc.
BB wasn't helpful at all. They said the only way is to cancel phone and reorder if I'm lucky enough.
I ordered it once again.
Now it shows that phone's going to be delivered by April 5.
Put the same Google Voice number when it prompted for transfer. Then it redirected me to ATT account creation portal, I entered all my information including SSN. Got a mail from them to confirm my email. But again I can't get access to newly created account, I didn't receive letter with any password, PIN or whatever needed to get access to that account. I'm starting to think that's the Universe telling me that's not the phone I want or need. Just wanted to have new experience for my wife, as she likes big phones.
Guys, who read this my long text, tell me please, your step-by-step way when you ordered this phone. Did you get email confirming your email address, what else email you got from ATT?
1. confirm email
2. user ID registration
3. set pass code email
1. confirm email
2. user ID registration
3. set pass code email
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I got this error thru the self service: We can't unlock your device. Service for this device was canceled within the 14-day return policy period.
I called tech support and they said they will not unlock for me. I even showed them their policy and they refused saying that they cannot override their unlock policy. They said said that policy changed today where it has to be active for 60 days.
For anyone who is having issues updating software on T-Mobile, I was able to force the phone to update by using the PC version of Samsung Smart Switch and connecting my phone to it. Once I got to Android 12 through updates, the phone finally gave me the option to switch the software to T-Mobile and download updates straight from the phone from now on.
Still not sure why some users are having this issue, and not others.
I got this error thru the self service: We can't unlock your device. Service for this device was canceled within the 14-day return policy period.
I called tech support and they said they will not unlock for me. I even showed them their policy and they refused saying that they cannot override their unlock policy. They said said that policy changed today where it has to be active for 60 days.
For anyone who is having issues updating software on T-Mobile, I was able to force the phone to update by using the PC version of Samsung Smart Switch and connecting my phone to it. Once I got to Android 12 through updates, the phone finally gave me the option to switch the software to T-Mobile and download updates straight from the phone from now on.
Still not sure why some users are having this issue, and not others.
Damn BB and damn ATT. Why do corporates hire people who do not understand how to manage things? They screwed shipping, they screwed porting my number. They made two accounts that never worked. They were unable to put Fold line into new account. ATT even persuaded me to get my iphone Xr IMEI to one of those accounts and adding 75$ plan on it, telling me that's the only way to activate account and after I get Fold in hand they would be able to put it into account. Bull shit. I'm not a native English speaker, but some of those guys/ladies had much worser language than I. Miscommunication, no understanding in how to deal with line port-in process, etc.
BB wasn't helpful at all. They said the only way is to cancel phone and reorder if I'm lucky enough.
I ordered it once again.
Now it shows that phone's going to be delivered by April 5.
Put the same Google Voice number when it prompted for transfer. Then it redirected me to ATT account creation portal, I entered all my information including SSN. Got a mail from them to confirm my email. But again I can't get access to newly created account, I didn't receive letter with any password, PIN or whatever needed to get access to that account. I'm starting to think that's the Universe telling me that's not the phone I want or need. Just wanted to have new experience for my wife, as she likes big phones.
Guys, who read this my long text, tell me please, your step-by-step way when you ordered this phone. Did you get email confirming your email address, what else email you got from ATT?
Thanks for the tip. I filed a complaint. Hopefully they will unlock now.
https://www.att.com/support/artic...KM12626
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https://www.att.com/support/artic...KM12626
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