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https://web.archive.org/web/20230.../KM1262649
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https://archive.is/ucvkn https://web.archive.org/web/20230223144317/https://www.att.com/support/article/wireless/KM1262649
Loved the fold3 but build quality is terrible. Never dropped the phone and after 15 months, there's a black stripe down the middle and the right screen becomes unresponsive to touch. The black stripe became larger and larger. It costs $550 to repair. Many other people reported same issues. Beware.
T-Mobile more expensive and oos already Frown missed it
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Let me save y'all about 4 hours, which is how long it took me to finally get to the right people to make this happen. Here is how I got this handled
I ordered a $5 Tello number, selected e-sim, received number within a few minutes. Make sure to register the pin they give you in the email, it gives you all the port out info access. Theres a code there that is needed to enter in Best Buy portal when you port it over to ATT.
Ported that number in to ATT via Best Buy portal
Picked up phone
Powered on Phone with ATT sim
Finished ALL account creation, including pin number creation etc via ATT email
Spent 3 hours getting tossed around 10 different reps and departments and supervisors via online chat, disconnected multiple times, told no multiple times, etc etc etc.
Don't bother submitting request online for unlock, it will be denied.
Just call technical support, JUST CALL!!! 1800-288-2020. Call from a phone other that the Z Fold 3. Reason you call from other phone is you will want to pop your sim in from other provider to get to the sim unlock prompt while you are on the phone with them. Tell them you need technical support, you may get tossed around one more time, but you WILL get someone that can help you.
Have your link ready that states phones paid in full at purchase can be unlocked without waiting 60 days. I had to legit provide not just the wording, but the exact link. The rep will literally navigate to it and will be super surprised and state that this is the first they've ever heard of this policy and that they always get hassled by the unlock team and ultimately never get the unlock code for the customer.
Have your receipt from Best Buy ready ready to go (I had to legit take pics with my phone and text them to a number they gave me).
After about 10 minutes with the rep, they provided the unlock code.
Make sure to input the unlock code prior to getting transferred over to cancellation department.
Get sent over to cancellation department and submit for cancellation under buyer's remorse policy.
Done and done. Save yourself a lot of time and just call them. I paid $299 plus tax and have a fully unlocked phone on T-mobile with no issues at all. ATT service is shut down, I didn't care about the Tello number, much easier to pay the $5 for a Tello than mess with a number you actually care about keeping. Just cancel the service and it is over and done with.
I obviously can't promise this is gonna work for every single person. I suppose a non-cooperative rep might not wanna go the extra mile for you, but my telephone rep was super helpful and patient. She admitted I had done my diligence with researching the terms and pushed the "unlock team" to help her with the code. YMMV of course, but this worked for me. Just be patient and courteous to the rep. I was frustrated with how long it was taking but you need to acknowledge that each new person you talk to, it is their first interaction with you, they have no idea how long you've been dealing with people. You can avoid a lot of frustration by just calling to start out instead of trying to manage the situation via online chat.
Questions, feel free to ask, perhaps I wasn't completely thorough, but that was basically what I went through. Good luck all.
Port out the line to cancel. Line automatically cancels as soon as the number it ported out (5-10 mins). You can port to Tello for $2.50.
https://slickdeals.net/f/16531969-tello-50-off-selected-plans
These phones are subsidized by the carriers and hoping people would switch or add more lines and stay with them, etc; therefore different carrier may offer different prices.
You can request unlock right away because it's paid in full with no money owed; i.e., no monthly installment,
Yes.
Port out the number to cancel right away (5-10 min, as soon as the number is ported) so that you don't have to deal with rep that doesn't allow you to cancel. You can port to Tello for $2.50.
https://slickdeals.net/f/16531969-tello-50-off-selected-plans
Yes, but you can cancel right away.
I picked up my Fold 3 this morning from bestbuy. ATT variant.
Ordered online with the porting in option as it wouldn't let me order otherwise. Used a random boost mobile number I had and have no intention of porting in a number.
BB didn't ask for anything in store, just gave me the phone and i walked out.
Received att emails after pickup, created account, created ATT PIN, jotted down account number, and saw $60 plan but $0 due.
unboxed and booted with t-mobile sim card, asked for unlock code.
tried to unlock from my att portal, but denied.
tried to unlock using the request unlock website for non att members, but denied via email
Started a chat with att to cancel service and request unlock.
I mentioned having bad service reception in my area and wanted to cancel and wanted to unlock phone to use it for work which was a different provider.
They wanted me to reset the network, but i said not interested just want to cancel.
They also mentioned that i lose my port in number if i cancelled. which was wierd since i never actually ported in the number yet.
Eventually, they said, "Since the total due balance if $0.00 there will be no charges now. Your services with AT&T will be completely shut off."
Then i asked about the network unlock, which they said they sent directly to my phone. Didn't work even though she said it was unlocked on their system. Eventually they provided the unlock code which worked.
Now my fold 3 is cancelled with att service with 0 payments or fees and unlocked so i can use my Tmobile sim.
hope that helps some of ya.
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Most people have said their ATT FOLD3 came with a SIM installed AND ANOTHER taped to its box.
Mine came with one on the box BUT NO SIM in the FOLD3 - Do you all think if this will MAKE A DIFFERENCE??
Thank you.
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Some tips:
1. I used sim method using pixel 2 but got rejected due to device active on different account (not true).
2. Tried again with esim imei no updates.
3. Chat with rep, told her want to travel abroad and what are the options. She told me to take $10/day plan but not sure if it was supported everywhere (India remote locations). Told me to unlock device. I asked how to do that. She asked me for imei number and submitted priority req. Got unlock message in 10mins. But it had pixel 2 imei
4. Talked with rep, he didn't want to unlock said that I activated it after policy change. After lot of back-and-forth. He asked for BB receipt and unlocked device. Took 1hr.
Next step was FCC filing, but glad didn't need it.
Will look into the android updates next.
I see some $95.xx charges even though the customer service who canceled my line said that I won't be charged anything.
I am chatting with another customer service to open a case to "waive" this charge.
Let's see what happens
(I hope)
After 2.4 hours sitting in my car outside a Casey's, and using two aforementioned FOLD4's for Verizon (both unlocked) and the despicable ATT FOLD3, I believe I successfully unlocked the ATT FOLD3!!!!!!
I followed the directions posted and detailed here and once I got to the UNLOCK ATT screen, I was unlocked in seconds. HALLELUJAH!
I am not celebrating yet as I still have to:
1. Cancell ATT service, AND;
2. For some reason the FOLD3 is telling me to wait 24 hours to update the phone - it's currently at Android 11..
I don't think I could have accomplished this without so many of you all's assistance - THANK YOU!
Hopefully I can accomplish these two above AND be free of the $135 bill ATT just sent me....
THANK YOU ALL!!!
I see some $95.xx charges even though the customer service who canceled my line said that I won't be charged anything.
I am chatting with another customer service to open a case to "waive" this charge.
Let's see what happens
Update*: 24h after cancelling, my account was credit another $25 out of the blue. So I owe them only $9 now.
I see some $95.xx charges even though the customer service who canceled my line said that I won't be charged anything.
I am chatting with another customer service to open a case to "waive" this charge.
Let's see what happens
Most people have said their ATT FOLD3 came with a SIM installed AND ANOTHER taped to its box.
Mine came with one on the box BUT NO SIM in the FOLD3 - Do you all think if this will MAKE A DIFFERENCE??
Thank you.
Sign up for a Slickdeals account to remove this ad.
i tried thru the att website to unlock it and got denied
"The service on your mobile number hasn't been active for at least 60 days."
then i called customer service 3 times and all said the same thing
cant unlock had to wait 60 days
so i gave up it wasn't too important for me to unlock it.
then i ported out the phone number to cancel the service. EDIT ported out to tello
two days later after i cancelled my service
i went on the AT&T device unlock website and submitted a unlock request.
went into my email to confirm the request.
about 1 minute later i got the email saying it got approved!!
"Heads up! We approved your unlock request."
just wanted to share my experience with unlocking the device i was really surprised when i got the approved email looks like you don't have to be wasting your time battling with the service reps
hopefully this works for everyone!!
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