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https://archive.is/ucvkn https://web.archive.org/web/20230223144317/https://www.att.com/support/article/wireless/KM1262649
Loved the fold3 but build quality is terrible. Never dropped the phone and after 15 months, there's a black stripe down the middle and the right screen becomes unresponsive to touch. The black stripe became larger and larger. It costs $550 to repair. Many other people reported same issues. Beware.
T-Mobile more expensive and oos already Frown missed it
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Let me save y'all about 4 hours, which is how long it took me to finally get to the right people to make this happen. Here is how I got this handled
I ordered a $5 Tello number, selected e-sim, received number within a few minutes. Make sure to register the pin they give you in the email, it gives you all the port out info access. Theres a code there that is needed to enter in Best Buy portal when you port it over to ATT.
Ported that number in to ATT via Best Buy portal
Picked up phone
Powered on Phone with ATT sim
Finished ALL account creation, including pin number creation etc via ATT email
Spent 3 hours getting tossed around 10 different reps and departments and supervisors via online chat, disconnected multiple times, told no multiple times, etc etc etc.
Don't bother submitting request online for unlock, it will be denied.
Just call technical support, JUST CALL!!! 1800-288-2020. Call from a phone other that the Z Fold 3. Reason you call from other phone is you will want to pop your sim in from other provider to get to the sim unlock prompt while you are on the phone with them. Tell them you need technical support, you may get tossed around one more time, but you WILL get someone that can help you.
Have your link ready that states phones paid in full at purchase can be unlocked without waiting 60 days. I had to legit provide not just the wording, but the exact link. The rep will literally navigate to it and will be super surprised and state that this is the first they've ever heard of this policy and that they always get hassled by the unlock team and ultimately never get the unlock code for the customer.
Have your receipt from Best Buy ready ready to go (I had to legit take pics with my phone and text them to a number they gave me).
After about 10 minutes with the rep, they provided the unlock code.
Make sure to input the unlock code prior to getting transferred over to cancellation department.
Get sent over to cancellation department and submit for cancellation under buyer's remorse policy.
Done and done. Save yourself a lot of time and just call them. I paid $299 plus tax and have a fully unlocked phone on T-mobile with no issues at all. ATT service is shut down, I didn't care about the Tello number, much easier to pay the $5 for a Tello than mess with a number you actually care about keeping. Just cancel the service and it is over and done with.
I obviously can't promise this is gonna work for every single person. I suppose a non-cooperative rep might not wanna go the extra mile for you, but my telephone rep was super helpful and patient. She admitted I had done my diligence with researching the terms and pushed the "unlock team" to help her with the code. YMMV of course, but this worked for me. Just be patient and courteous to the rep. I was frustrated with how long it was taking but you need to acknowledge that each new person you talk to, it is their first interaction with you, they have no idea how long you've been dealing with people. You can avoid a lot of frustration by just calling to start out instead of trying to manage the situation via online chat.
Questions, feel free to ask, perhaps I wasn't completely thorough, but that was basically what I went through. Good luck all.
Port out the line to cancel. Line automatically cancels as soon as the number it ported out (5-10 mins). You can port to Tello for $2.50.
https://slickdeals.net/f/16531969-tello-50-off-selected-plans
These phones are subsidized by the carriers and hoping people would switch or add more lines and stay with them, etc; therefore different carrier may offer different prices.
You can request unlock right away because it's paid in full with no money owed; i.e., no monthly installment,
Yes.
Port out the number to cancel right away (5-10 min, as soon as the number is ported) so that you don't have to deal with rep that doesn't allow you to cancel. You can port to Tello for $2.50.
https://slickdeals.net/f/16531969-tello-50-off-selected-plans
Yes, but you can cancel right away.
I picked up my Fold 3 this morning from bestbuy. ATT variant.
Ordered online with the porting in option as it wouldn't let me order otherwise. Used a random boost mobile number I had and have no intention of porting in a number.
BB didn't ask for anything in store, just gave me the phone and i walked out.
Received att emails after pickup, created account, created ATT PIN, jotted down account number, and saw $60 plan but $0 due.
unboxed and booted with t-mobile sim card, asked for unlock code.
tried to unlock from my att portal, but denied.
tried to unlock using the request unlock website for non att members, but denied via email
Started a chat with att to cancel service and request unlock.
I mentioned having bad service reception in my area and wanted to cancel and wanted to unlock phone to use it for work which was a different provider.
They wanted me to reset the network, but i said not interested just want to cancel.
They also mentioned that i lose my port in number if i cancelled. which was wierd since i never actually ported in the number yet.
Eventually, they said, "Since the total due balance if $0.00 there will be no charges now. Your services with AT&T will be completely shut off."
Then i asked about the network unlock, which they said they sent directly to my phone. Didn't work even though she said it was unlocked on their system. Eventually they provided the unlock code which worked.
Now my fold 3 is cancelled with att service with 0 payments or fees and unlocked so i can use my Tmobile sim.
hope that helps some of ya.
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1. There are many models of z fold 3 but in US two models are imp. F926U is carrier locked version and F926U1 is the unlocked US version. The firmware for these versions are interchangeable so you can flash the ATT model with F926U1 firmware.
2. Download patched odin v3.14.1_3B_PatchedD.zip from https://forum.xda-developers.com/...1.3762572/ as regular odin does not allow flashing mismatched firmware.
3. Download the firmware from F96U1 XAA version from https://samfrew.com/download/Gala...OYZ2FWB3/. Extract as there will be multiple files.
4. Connect z fold 3 to the windows PC.
5 .Put z fold 3 in download/recovery/odin mode. Power down. Press Volume up and down together and then press Volume up to go into recovery (a green screen would appear).
6. Start odin and then select different files for different categories and then start.
7, It should be now the US unlocked version.
Someone was saying the Mac smart switch might get it to update but I've not tried it as I wanted to get rid of ATT bloat.
1- ordered z fold and arrived
2- was able to unlock with placing sim in unlocked phone/reboot and made calls/worked / 1st request to unlock denied but worked with using unlocked phone
3- was able to cancel after multiple calls and getting disconnected
My question is account still shows almost $100 dlls owes/will that drop off or do I have to call again and request they cancel the charges
Thanks
I used the sim swap method AFTER activation and it worked like a charm. I know some of you had issues with your oneplus phone and older iphones, however, I was able to unlock fine using my unlocked OnePlus 6T from T-mobile.
I am not sure how old this list is, but if your phone is listed here, it should work fine. https://www.att.com/idpassets/ima...etwork.pd
Just be sure to activate your zfold 3 after you are ported in correctly (my account showed suspended until I provided a PIN from the boost), make some calls and use some data with zfold until you can see it in your my att account and start the unlocking process there. It really was as easy as it can be. From my experience, cancelling your service before attempting any of these will cause more headaches.. I won't bother posting the unlocking process as many of you have already posted the process.
And for the cancellation, it took literally 3 minutes by calling the number 1-877-714-1509 (provided by Madhawk1995 in other post). Zero balance, completely cancelled, and fully unlocked, all under 10 minutes of receiving the phone.
Hope it goes well for all of you.
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i did not pay any fee. just the straight up cost of the phone + tax.
also the rep said i had 14 days to cancel not the 3 days. super happy!!!
1- ordered z fold and arrived
2- was able to unlock with placing sim in unlocked phone/reboot and made calls/worked / 1st request to unlock denied but worked with using unlocked phone
3- was able to cancel after multiple calls and getting disconnected
My question is account still shows almost $100 dlls owes/will that drop off or do I have to call again and request they cancel the charges
Thanks
i had already ported out my number so i told rep that i ported out because i i found cheaper service. then she was asking me how much and i told her i ported to a family plan so it was $20 LOL. after that she stopped questioning me and she said since it was before 14 days i would not be responsible for paying the bill about 2 hrs later the bill does not show anymore. hope that helps.
i did not pay any fee. just the straight up cost of the phone + tax.
also the rep said i had 14 days to cancel not the 3 days. super happy!!!
i had already ported out my number so i told rep that i ported out because i i found cheaper service. then she was asking me how much and i told her i ported to a family plan so it was $20 LOL. after that she stopped questioning me and she said since it was before 14 days i would not be responsible for paying the bill about 2 hrs later the bill does not show anymore. hope that helps.
Call again
Before terminating service, I had made one attempt to get the code using the AT&T app on the phone which came back with a message and a url to check the device lock status. I forwarded the message to my other phone and this evening checked the url. surprised to see that the request was not only approved but I had the unlock code.
So for anyone who has hit the wall, try this as a last resort and see if it gets you anywhere
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