https://archive.is/ucvkn
https://web.archive.org/web/20230.../KM1262649
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https://archive.is/ucvkn https://web.archive.org/web/20230223144317/https://www.att.com/support/article/wireless/KM1262649
Loved the fold3 but build quality is terrible. Never dropped the phone and after 15 months, there's a black stripe down the middle and the right screen becomes unresponsive to touch. The black stripe became larger and larger. It costs $550 to repair. Many other people reported same issues. Beware.
T-Mobile more expensive and oos already Frown missed it
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Let me save y'all about 4 hours, which is how long it took me to finally get to the right people to make this happen. Here is how I got this handled
I ordered a $5 Tello number, selected e-sim, received number within a few minutes. Make sure to register the pin they give you in the email, it gives you all the port out info access. Theres a code there that is needed to enter in Best Buy portal when you port it over to ATT.
Ported that number in to ATT via Best Buy portal
Picked up phone
Powered on Phone with ATT sim
Finished ALL account creation, including pin number creation etc via ATT email
Spent 3 hours getting tossed around 10 different reps and departments and supervisors via online chat, disconnected multiple times, told no multiple times, etc etc etc.
Don't bother submitting request online for unlock, it will be denied.
Just call technical support, JUST CALL!!! 1800-288-2020. Call from a phone other that the Z Fold 3. Reason you call from other phone is you will want to pop your sim in from other provider to get to the sim unlock prompt while you are on the phone with them. Tell them you need technical support, you may get tossed around one more time, but you WILL get someone that can help you.
Have your link ready that states phones paid in full at purchase can be unlocked without waiting 60 days. I had to legit provide not just the wording, but the exact link. The rep will literally navigate to it and will be super surprised and state that this is the first they've ever heard of this policy and that they always get hassled by the unlock team and ultimately never get the unlock code for the customer.
Have your receipt from Best Buy ready ready to go (I had to legit take pics with my phone and text them to a number they gave me).
After about 10 minutes with the rep, they provided the unlock code.
Make sure to input the unlock code prior to getting transferred over to cancellation department.
Get sent over to cancellation department and submit for cancellation under buyer's remorse policy.
Done and done. Save yourself a lot of time and just call them. I paid $299 plus tax and have a fully unlocked phone on T-mobile with no issues at all. ATT service is shut down, I didn't care about the Tello number, much easier to pay the $5 for a Tello than mess with a number you actually care about keeping. Just cancel the service and it is over and done with.
I obviously can't promise this is gonna work for every single person. I suppose a non-cooperative rep might not wanna go the extra mile for you, but my telephone rep was super helpful and patient. She admitted I had done my diligence with researching the terms and pushed the "unlock team" to help her with the code. YMMV of course, but this worked for me. Just be patient and courteous to the rep. I was frustrated with how long it was taking but you need to acknowledge that each new person you talk to, it is their first interaction with you, they have no idea how long you've been dealing with people. You can avoid a lot of frustration by just calling to start out instead of trying to manage the situation via online chat.
Questions, feel free to ask, perhaps I wasn't completely thorough, but that was basically what I went through. Good luck all.
Port out the line to cancel. Line automatically cancels as soon as the number it ported out (5-10 mins). You can port to Tello for $2.50.
https://slickdeals.net/f/16531969-tello-50-off-selected-plans
These phones are subsidized by the carriers and hoping people would switch or add more lines and stay with them, etc; therefore different carrier may offer different prices.
You can request unlock right away because it's paid in full with no money owed; i.e., no monthly installment,
Yes.
Port out the number to cancel right away (5-10 min, as soon as the number is ported) so that you don't have to deal with rep that doesn't allow you to cancel. You can port to Tello for $2.50.
https://slickdeals.net/f/16531969-tello-50-off-selected-plans
Yes, but you can cancel right away.
I picked up my Fold 3 this morning from bestbuy. ATT variant.
Ordered online with the porting in option as it wouldn't let me order otherwise. Used a random boost mobile number I had and have no intention of porting in a number.
BB didn't ask for anything in store, just gave me the phone and i walked out.
Received att emails after pickup, created account, created ATT PIN, jotted down account number, and saw $60 plan but $0 due.
unboxed and booted with t-mobile sim card, asked for unlock code.
tried to unlock from my att portal, but denied.
tried to unlock using the request unlock website for non att members, but denied via email
Started a chat with att to cancel service and request unlock.
I mentioned having bad service reception in my area and wanted to cancel and wanted to unlock phone to use it for work which was a different provider.
They wanted me to reset the network, but i said not interested just want to cancel.
They also mentioned that i lose my port in number if i cancelled. which was wierd since i never actually ported in the number yet.
Eventually, they said, "Since the total due balance if $0.00 there will be no charges now. Your services with AT&T will be completely shut off."
Then i asked about the network unlock, which they said they sent directly to my phone. Didn't work even though she said it was unlocked on their system. Eventually they provided the unlock code which worked.
Now my fold 3 is cancelled with att service with 0 payments or fees and unlocked so i can use my Tmobile sim.
hope that helps some of ya.
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CSR indicated that the final bill will zero out all charges as this initial bill was system generated.I was also told that the timeline of the port in and cancelation was noted on my account .
I'd day call in to get this fixed and if not corrected immediately wait for your next/final Bill.
I activated it with bundles SIM from ATT. Then removed and put Sim into my unlocked XR, made a few calls. I ported number from Google Voice. So I was able to call, but when trying to call to this new number it turns on voicemail from Google. Perhaps that's why I have issues? Well, the ATT portal shows that my device is Iphone Xr, but when I try to unlock with IMEI, not ATT customer and different credentials it shows error:
The device you want to unlock is active on another AT&T account. The account owner needs to remove the device from their account first. For assistance, call 800.331.0500.
Wtf?! What should I do to unlock it?
P.S. on main account page I see Fold3 picture, but when going to Manage Device it shows Iphone Xr there.
I activated it with bundles SIM from ATT. Then removed and put Sim into my unlocked XR, made a few calls. I ported number from Google Voice. So I was able to call, but when trying to call to this new number it turns on voicemail from Google. Perhaps that's why I have issues? Well, the ATT portal shows that my device is Iphone Xr, but when I try to unlock with IMEI, not ATT customer and different credentials it shows error:
The device you want to unlock is active on another AT&T account. The account owner needs to remove the device from their account first. For assistance, call 800.331.0500.
Wtf?! What should I do to unlock it?
P.S. on main account page I see Fold3 picture, but when going to Manage Device it shows Iphone Xr there.
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Do I really have to wait 24 hours before trying again to unlock?
Do I really have to wait 24 hours before trying again to unlock?
That was really my primary question as I might not read any directions that come with a purchase, I get anal about not missing a step or the like with something like this that has the potential to brick a $322 purchase....LOL
Well, for anyone looking to get rid of AT&T bloatware, you don't necessarily have to flash the unlocked firmware. This is still an AT&T branded phone which is tied to the Phone's model & serial# so flashing the firmware to a different one will very likely cause warranty issues if you need it. Now if you don't care then yes, by all means flash at will.
A simpler way to remove AT&T bloatware is to use ADB. On the Z Fold3, you will need to uninstall the secure folder From the home screen, choose Apps.
ADB is part of the Android Windows SDK and can be downloaded here... https://developer.andro
Enable Developer mode on the Z Fold (Click NBuild number under Settings, Software Information 7 to 8 times) and enable USB Debug mode.
Then used ADB to identify the AT&T and other packages that you want to remove and follow these instructions.... https://www.xda-developers.com/un...ot-access/
This does not physically remove the packages but will internally disable them so they wont be available until you do a factory reset. Works great preserving the integrity of the packages incase you need to send it in for warranty.
BTW, thsi is the list of AT&T packages that I found on the Z Fold3 and removed
There is additional Samsung bloatware like Bixby etc that you can get rid of as well
I activated it with bundles SIM from ATT. Then removed and put Sim into my unlocked XR, made a few calls. I ported number from Google Voice. So I was able to call, but when trying to call to this new number it turns on voicemail from Google. Perhaps that's why I have issues? Well, the ATT portal shows that my device is Iphone Xr, but when I try to unlock with IMEI, not ATT customer and different credentials it shows error:
The device you want to unlock is active on another AT&T account. The account owner needs to remove the device from their account first. For assistance, call 800.331.0500.
Wtf?! What should I do to unlock it?
P.S. on main account page I see Fold3 picture, but when going to Manage Device it shows Iphone Xr there.
If your in-phone request goes through, you will receive an status check URL. DO NOT loose it. Forward it yto your regular phone as backup and keep checking it twice a day. I got my unlock after 2 days by checking that URL, no other email or phone notification.
good luck
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A simpler way to remove AT&T bloatware is to use ADB. On the Z Fold3, you will need to uninstall the secure folder From the home screen, choose Apps.
ADB is part of the Android Windows SDK and can be downloaded here... https://developer.andro
Enable Developer mode on the Z Fold (Click NBuild number under Settings, Software Information 7 to 8 times) and enable USB Debug mode.
Then used ADB to identify the AT&T and other packages that you want to remove and follow these instructions.... https://www.xda-developers.com/un...ot-access/
This does not physically remove the packages but will internally disable them so they wont be available until you do a factory reset. Works great preserving the integrity of the packages incase you need to send it in for warranty.
BTW, thsi is the list of AT&T packages that I found on the Z Fold3 and removed
There is additional Samsung bloatware like Bixby etc that you can get rid of as well
Major KUDOS to both you and gadgetnerd for all your assistance, to me personally and everyone else. We need more like you all. We truly do.
Oh, and kudos to all the otbers (too many to list) who have assisted others in this thread. Again, keep up the good work and know that people appreciate your efforts, consideration and support.
I know I do and I've been here a long time, and before that Fat Wallet, Anandtech, and a whole bunch more over the years...
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