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https://archive.is/ucvkn https://web.archive.org/web/20230223144317/https://www.att.com/support/article/wireless/KM1262649
Loved the fold3 but build quality is terrible. Never dropped the phone and after 15 months, there's a black stripe down the middle and the right screen becomes unresponsive to touch. The black stripe became larger and larger. It costs $550 to repair. Many other people reported same issues. Beware.
T-Mobile more expensive and oos already Frown missed it
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Let me save y'all about 4 hours, which is how long it took me to finally get to the right people to make this happen. Here is how I got this handled
I ordered a $5 Tello number, selected e-sim, received number within a few minutes. Make sure to register the pin they give you in the email, it gives you all the port out info access. Theres a code there that is needed to enter in Best Buy portal when you port it over to ATT.
Ported that number in to ATT via Best Buy portal
Picked up phone
Powered on Phone with ATT sim
Finished ALL account creation, including pin number creation etc via ATT email
Spent 3 hours getting tossed around 10 different reps and departments and supervisors via online chat, disconnected multiple times, told no multiple times, etc etc etc.
Don't bother submitting request online for unlock, it will be denied.
Just call technical support, JUST CALL!!! 1800-288-2020. Call from a phone other that the Z Fold 3. Reason you call from other phone is you will want to pop your sim in from other provider to get to the sim unlock prompt while you are on the phone with them. Tell them you need technical support, you may get tossed around one more time, but you WILL get someone that can help you.
Have your link ready that states phones paid in full at purchase can be unlocked without waiting 60 days. I had to legit provide not just the wording, but the exact link. The rep will literally navigate to it and will be super surprised and state that this is the first they've ever heard of this policy and that they always get hassled by the unlock team and ultimately never get the unlock code for the customer.
Have your receipt from Best Buy ready ready to go (I had to legit take pics with my phone and text them to a number they gave me).
After about 10 minutes with the rep, they provided the unlock code.
Make sure to input the unlock code prior to getting transferred over to cancellation department.
Get sent over to cancellation department and submit for cancellation under buyer's remorse policy.
Done and done. Save yourself a lot of time and just call them. I paid $299 plus tax and have a fully unlocked phone on T-mobile with no issues at all. ATT service is shut down, I didn't care about the Tello number, much easier to pay the $5 for a Tello than mess with a number you actually care about keeping. Just cancel the service and it is over and done with.
I obviously can't promise this is gonna work for every single person. I suppose a non-cooperative rep might not wanna go the extra mile for you, but my telephone rep was super helpful and patient. She admitted I had done my diligence with researching the terms and pushed the "unlock team" to help her with the code. YMMV of course, but this worked for me. Just be patient and courteous to the rep. I was frustrated with how long it was taking but you need to acknowledge that each new person you talk to, it is their first interaction with you, they have no idea how long you've been dealing with people. You can avoid a lot of frustration by just calling to start out instead of trying to manage the situation via online chat.
Questions, feel free to ask, perhaps I wasn't completely thorough, but that was basically what I went through. Good luck all.
Port out the line to cancel. Line automatically cancels as soon as the number it ported out (5-10 mins). You can port to Tello for $2.50.
https://slickdeals.net/f/16531969-tello-50-off-selected-plans
These phones are subsidized by the carriers and hoping people would switch or add more lines and stay with them, etc; therefore different carrier may offer different prices.
You can request unlock right away because it's paid in full with no money owed; i.e., no monthly installment,
Yes.
Port out the number to cancel right away (5-10 min, as soon as the number is ported) so that you don't have to deal with rep that doesn't allow you to cancel. You can port to Tello for $2.50.
https://slickdeals.net/f/16531969-tello-50-off-selected-plans
Yes, but you can cancel right away.
I picked up my Fold 3 this morning from bestbuy. ATT variant.
Ordered online with the porting in option as it wouldn't let me order otherwise. Used a random boost mobile number I had and have no intention of porting in a number.
BB didn't ask for anything in store, just gave me the phone and i walked out.
Received att emails after pickup, created account, created ATT PIN, jotted down account number, and saw $60 plan but $0 due.
unboxed and booted with t-mobile sim card, asked for unlock code.
tried to unlock from my att portal, but denied.
tried to unlock using the request unlock website for non att members, but denied via email
Started a chat with att to cancel service and request unlock.
I mentioned having bad service reception in my area and wanted to cancel and wanted to unlock phone to use it for work which was a different provider.
They wanted me to reset the network, but i said not interested just want to cancel.
They also mentioned that i lose my port in number if i cancelled. which was wierd since i never actually ported in the number yet.
Eventually, they said, "Since the total due balance if $0.00 there will be no charges now. Your services with AT&T will be completely shut off."
Then i asked about the network unlock, which they said they sent directly to my phone. Didn't work even though she said it was unlocked on their system. Eventually they provided the unlock code which worked.
Now my fold 3 is cancelled with att service with 0 payments or fees and unlocked so i can use my Tmobile sim.
hope that helps some of ya.
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Att finally credited my account ($117) after 2 previous agents promised me bill would be $0. Apparently they never processed it so super shady. The third agent tried to tell me I owed prorated charges and 35 activation fee. I showed him att refund policy and he said I was correct (AT&T's legal TOS is 2.4.5 which requires AT&T to refund everything (including activation fee) if service is terminated within 3 days). He finally processed it and said bill will be reflected for $0
Two weeks later after unlock hassle, fcc reporting, screen repair, att account cancelation runaround I finally am FREEE!!!
My total cost $197 with iphone XR trade in I got for $25 last time!!
They say I have to be active with ATT for at least 60 days. Still have some time to return the Fold. And hope will be lucky to remove all charges in the bill.
It's my third day I'm trying to do swap with unlocked iphone xr and nothing helps. ATT portal continue showing error, that this device is active on another account. After two or three times it says wait 24 hours.
I had, as many of you had, issues with porting in my Google Voice number and had to talk to support so they manually finished the process. Besides (just for blind luck) I put Sim into the Fold and tried unlock with phone number and of course was declined as there's no 60 days of active service with ATT.
I didn't try to find someone with ATT account to use his sim and then try to unlock as a customer.
I didn't try FCC route, because I'm not sure how to properly write a complaint and my order was made in morning of 28 March, that day ATT changed their policy - so how to prove that on the time I ordered three was old policy, and afternoon they changed it?!
Fold is laying somewhere on the table, I'm more and more having intention to return it. And need to fight with those bastards to cancel service and all charges they put on me.
If I try to unlock as customer with Fold active on the account, then it says: 60 days active required.
I have canceled service a few hours ago. Of course support agent refused to unlock it, even when I told her I need two sim in the Fold. She said even if you don't use our service just stay active for 60 days, pay for this 60 days and then ask for unlock. Dumb.
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seems to be a great deal
If I try to unlock as customer with Fold active on the account, then it says: 60 days active required.
I have canceled service a few hours ago. Of course support agent refused to unlock it, even when I told her I need two sim in the Fold. She said even if you don't use our service just stay active for 60 days, pay for this 60 days and then ask for unlock. Dumb.
Now that you cancelled your account and if unlocking as a non customer doesnt work again, then yeah your options are limited.
Now that you cancelled your account and if unlocking as a non customer doesnt work again, then yeah your options are limited.
We can't unlock your device. Service for this device was canceled within the 14-day return policy period.
Wondering if they ever unlock it 60 days after purchase.
Have anyone had success with unlocking Fold with eBay sellers?
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Very upsetting situation, honestly. If they didn't mess my order I made on 24th March, I would have received the phone in three days. But they failed creating account, port-in number and cancelled first order and I had to reorder and got the phone on 4th April. So not sure FCC helps, as I reordered on 28 March.
Not sure whether to keep it, wait for 60 days and try again or just return it. Or try eBay unlocking. But most of those I've seen say that you have to have 60 days of active service, so looks like those eBay guys just use standard ATT unlocking portal, nothing else.
And looks like, according to many finds I did they will not unlock it even after 60 days...
As "We can't unlock your device. Service for this device was canceled within the 14-day return policy period."
Only use as expensive a bit outdated small tablet or as trade-in, however I didn't find any good values for Fold right now, not sure if they appear in the future.
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