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Post Date | Sold By | Sale Price | Activity |
---|---|---|---|
06/23/23 | Amazon | $250 frontpage |
59 |
Sold By | Sale Price |
---|---|
Amazon | $508.23 |
Rating: | (4.1 out of 5 stars) |
Reviews: | 150 Newair Reviews |
Product Name: | NewAir NPR048GA00 48 Qt. Portable 12v Electric Cooler with LG Compressor, Fridge and Freezer, Rugged Wheels, and Solar Power Input, Perfect Plug-In Cooler for Camping, Trucks, Travel, Car and Home |
Manufacturer: | NewAir |
Model Number: | NPR048GA00 |
Product SKU: | B09FQFXQKQ |
UPC: | 810028284784 |
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I've had a Setpower RV60D PRO 60qt similar to this form factor that has been running all yr non-stop in my truck when camping and in my garage.
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Spoke to same guy on live chat that reviewed my earlier emails. He confirmed it was broken after reviewing the video. He initially offered replacement only. I asked for a refund, but he refused to refund the original shipping cost I paid. Live chat below:
Charles Trapp: Please note that the cost you paid to have the unit shipped to your location is non-refundable. Newair will provide you with a prepaid return label to have the unit returned back to us.
Myself: you're telling me i'm losing money for you guys shipping me an item thats broken?
Charles Trapp: Please note that the unit was shipped via FedEx and the service has been used and paid for. Newair will cover the cost to have it returned.
Myself: i paid for a shipping service to ship me a broken item of yours? I didnt pay to ship a broken item, that is not what I purchased
Charles Trapp: I am sorry to hear that. However, these are the terms and policies set in place.
Myself: please send me a link to this term and policy
Charles Trapp: I can proceed with a refund but, the cost of shipping in non-refundable.
Myself: please send me a link to the terms and policies
Charles Trapp: Sure, here you go.
Charles Trapp uploaded: image.png [***he uploads pic of policies for warranty claims***]
Myself: this is not a warranty claim. This is a product refund
Charles Trapp: Since the unit arrived damaged it is a warranty claim for a refund.
Charles Trapp: Please note that the cost of shipping is non-refundable. Please advise how you would like to proceed.
Myself: your warranty terms state they apply if the product was used under normal operating conditions, i never used this product, because it never worked
Charles Trapp: The unit is unboxed and plugged in, it is not unopened. Please note that when the item is unboxed and plugged in it is considered used.
Charles Trapp: Please advise how you would like to proceed.
Myself: I will be contacting my credit card company.
Myself: Thanks
Filed credit card dispute.
Avoid Newair, they should at least feel somewhat bad that they are shipping out this many broken units.
https://support.newair.
https://support.newair.
Anyone have any experience with them to know if they're legit?
I purchased it and got on Facebook to confirm they do free shipping to and from on a claim
more to report. I've operated mine for a week now, it's been running nonstop inside my SUV running off of a 200w solar panels + 2000w eco station setup. on average draws about 40w.
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more to report. I've operated mine for a week now, it's been running nonstop inside my SUV running off of a 200w solar panels + 2000w eco station setup. on average draws about 40w.
$0.15/kWh x 24h x 30d x 0.04 kW = $4.32
Not too bad I suppose in having a portable, cooled fridge of beverages.
Keep us updated on the dispute, as i might be doing the same.
Not sure what to do with this broken cooler now... may just use it as an insulated cooler with ice for parties lol.
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Not sure what to do with this broken cooler now... may just use it as an insulated cooler with ice for parties lol.