Joined Aug 2011
L3: Novice
Popular
Start Oct 17th, T-Mobile Will Force customers to migrate grandfather plan to newer plans Unless You Opt-Out
October 10, 2023 at
08:39 PM
in
Services
(2)
Deal Details
Last Edited by asdfan October 10, 2023 at 08:44 PM
Start Oct 17th, T-Mobile Will Force customers to migrate grandfather plan to newer plans Unless You Opt-Out
Affected plans as the following:
Magenta
One
Magenta 55+
Simple Choice / Select Choice
Simple Choice Business
Reference:
https://tmo.report/2023/10/breaki...u-opt-out/
I just called in to opt out and request $25 credit.
Affected plans as the following:
Magenta
One
Magenta 55+
Simple Choice / Select Choice
Simple Choice Business
Reference:
https://tmo.report/2023/10/breaki...u-opt-out/
I just called in to opt out and request $25 credit.
Community Wiki
Last Edited by green_key
October 16, 2023
at
09:19 AM
https://forums.macrumor
This post can be edited by most users to provide up-to-date information about developments of this thread based on user responses, and user findings. Feel free to add, change or remove information shown here as it becomes available. This includes new coupons, rebates, ideas, thread summary, and similar items.
Once a Thread Wiki is added to a thread, "Create Wiki" button will disappear. If you would like to learn more about Thread Wiki feature, click here.
This post can be edited by most users to provide up-to-date information about developments of this thread based on user responses, and user findings. Feel free to add, change or remove information shown here as it becomes available. This includes new coupons, rebates, ideas, thread summary, and similar items.
Once a Thread Wiki is added to a thread, "Create Wiki" button will disappear. If you would like to learn more about Thread Wiki feature, click here.
191 Comments
Your comment cannot be blank.
Sign up for a Slickdeals account to remove this ad.
Our community has rated this post as helpful. If you agree, why not thank alreadyposted
How to tell T-Mobile you want to opt out of the migration
Notifications for affected accounts go out on October 17th via email and SMS. We recommend most people wait until they receive a notification before reaching out to support to opt out. This both confirms you will be affected and gives support time to be trained on how to handle the situation. However, we have confirmed that it is possible for the opt-out to be completed early.
There are a few ways to let T-Mobile know you don't want to be migrated. Pretty much any method you choose to use to contact T-Mobile will work for this opt-out.
Methods of contact for T-Mobile Support
T-Force
T-Mobile offers customer support via Twitter and Facebook. These specific support teams are referred to as "T-Force". You can reach them by sending a DM on Twitter here or by sending a message on Facebook here. If it's your first time contacting them via T-Force, you'll be asked to authenticate your account via a separate link.
App Chat
The official T-Mobile app has a support chat option built in. Simply tap the chat icon on the top-right of the T-Mobile app while logged in to begin a conversation with support.
Phone Support
The last option is to call T-Mobile. The support number is 1-800-937-8997. This will lead you to their customer support, where you can authenticate yourself and begin a support request.
What to say to request an opt-out
Requesting to opt out of the forced migration is easy. Tell the representative you'd like to opt out of the planned account migration and have the opt-out code added to your account.
The support representative should be able to easily add this to your account. Many customers have already requested this opt-out and have had it successfully added with no issues.
How to check if the opt-out is successful
Luckily, the change made to an account once a customer has opted out of the migration is visible to the customer.
To check if the opt-out was added to your account successfully, simply visit this link and sign in, which will take you to the account add-ons page. Note that this link likely only works on consumer accounts, not business.
From there, scroll down to "Services". Under this, you should see a checked checkbox for the item "SC Migration Optout", as shown in the image below.
FAQ
Q: What happens if I do nothing?
A: If you are on one of the impacted plans, you will be migrated to a new plan some time in November. The plan you are migrated to will vary, and is listed in the chart at the top of this page.
Q: If my plan is migrated, what happens to my free lines?
A: In the past, customers who voluntarily changed plans from any of the ones impacted have had their free lines migrate successfully. This should be the case for an automatic migration as well.
Q: When can I request to opt-out of the automatic forced migration?
A: Notifications begin to go out on October 17th. You can request to be opted out at any time, but due to some confusion among representatives we recommend waiting until this date to opt out.
Q: Will I get a bill credit?
A: In the leaked internal documents, there is mention of an inconvenience credit that can be issued to affected customers. The wording suggests this would only be given to customers that are migrated and call in after the migration to undo it, so it may not be offered to those that opt out early. Your mileage may vary.
Q: If I opt out now, will it be permanent, or will I have to opt out again in the future?
A: As of right now, we don't know. The opt out procedure adds a system code to your account, which suggests it's sort of set in stone, but it's unclear if T-Mobile will always honor this opt-out decision.
Q: I'm on a plan not listed at all. Will I be affected?
A: Not at this time. For now, you shouldn't have anything to worry about.
Q: I'm on a similar plan to the ones listed, but it's a bit different (like One Plus, Magenta First Responder/Military, etc). Do I need to opt out?
A: Probably not. So far, it appears that only the specific plans listed will be impacted. If this changes, we'll be sure to post about it.
Q: Does this affect Metro by T-Mobile customers?
A: No.
Q: I'm mad at T-Mobile. I want to leave. Any recommendations?
A: Check out Mint Mobile or MobileX!
Final thoughts
This is a confusing and frustrating time for many long-time T-Mobile customers. Rest assured, most employees that you'll be interacting with likely agree with you. It's important to remember to be kind to the support staff you speak to, because it is absolutely not their fault that you're having to contact them to opt out of a forced migration. If you contact support before the 17th and are told opting out is unavailable, we suggest thanking them for their time and trying again after the 17th.
I actually chatted with someone using the app and they told me to wait till the 17th. I told them I would rather not wait and they ended telling me they were able to opt out of this and any future migrations that may happen.
Plans effected :
TO OPT OUT:
You must call 611 and ask for a care representative. Ask for them to add feature code GRNOPTOUT. This is a BAN-level SOC, and can be added to any account. Including Sprint-migrated accounts. Opting out sends a message to T-Mobile that you don't approve of these actions. It is the fastest thing you can do. You can opt-out as of today.
TO COMPLAIN:
To start - You can file a Notice of Dispute (a letter to T-Mobile), an Informal FCC Complaint at FCC.gov, or an Informal State PUC Complaint. State PUC complaints will have the most impact in the 13 Settlement States - Which have oversight through to May 2025. These are: California, New York, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Oregon, Pennsylvania, Virginia, Wisconsin, Washington, D.C.
For regulatory complaints to have the most impact, you need to be willing to take them formal. This is low or no cost in many states - and it compels the respective commission to take up the case - deciding on if the actions are permitted or not.
https://tmo.report/2023/10/heres-...igrations/
Sign up for a Slickdeals account to remove this ad.
So I will wait for the email or SMS and see what it says. If I am on One Plus, maybe I will not get the email/SMS.
They will be sending texts stating on 10/17 telling Simple Choice, Magenta and One customers they will be automatically be migrated to the new plans unless you opt out. Depending on the plan, this will cost you $10 more a month per line.
I opted out today via app chat today. I suggest you don't wait to opt out as customer service will probably be hammered when they texts go out
Here is another article confirming this: https://www.google.com/amp/s/arst...-hike/amp/
https://www.cnet.com/tech/mobile/...-november/
No credit was given.
On another note, one thing I've noticed with these cell companies, is there a reason why they wait for you to hang up? Is it a hit they take if they hang up the call on their end ?
Happened with Tmobile and it has happened with tracfone, total Wireless. At the end of the call, they want me to hang up.
Sign up for a Slickdeals account to remove this ad.
No credit was given.
On another note, one thing I've noticed with these cell companies, is there a reason why they wait for you to hang up? Is it a hit they take if they hang up the call on their end ?
Happened with Tmobile and it has happened with tracfone, total Wireless. At the end of the call, they want me to hang up.
they cannot hang up on their customers. I am still on a call that I started in 90s because they refuse to hang up.