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PSA: Lowes Free Shipping and Canceled Items

2,725 467 October 20, 2023 at 09:54 AM in Free Shipping (2)
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Not sure where to put this. Moderators, please move this as necessary.

FYI:
If you order multiple items from Lowes and the items add up over $45 and receive free shipping and some items get canceled where you drop under $45, Lowes will automatically charge you the shipping fee for the items that do get shipped out.
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iluvmysh Pro
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gddeal
10-20-2023 at 09:57 AM.

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10-20-2023 at 09:57 AM.
Good to know definitely
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IndigoWinter2667
10-20-2023 at 10:01 AM.
10-20-2023 at 10:01 AM.
Walmart has done that to me in the past before as well.
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lotsalotsadeals
10-20-2023 at 10:05 AM.
10-20-2023 at 10:05 AM.
Been like this for a long time.
Also if total falls below coupon threshold, you get charged full (pre coupon) price.
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iluvmysh
10-20-2023 at 10:07 AM.
10-20-2023 at 10:07 AM.
Quote from lotsalotsadeals :
Been like this for a long time.
Also if total falls below coupon threshold, you get charged full (pre coupon) price.
I wasn't aware. I should go back and check my purchases.
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jeffster06
10-20-2023 at 10:40 AM.
10-20-2023 at 10:40 AM.
That seems unfair
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iluvmysh
10-20-2023 at 11:48 AM.
10-20-2023 at 11:48 AM.
Quote from Nishiko :
That seems very fair actually... too many people game these retailers.

Retailers are having a difficult enough time with all the organized flash thefts and everything else.

Businesses are learning there are certain types of customers they definitely do not want.
In this scenario (in my OP), can you give me your perspective as to how this would be considered gaming the system? (Genuinely curious)
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Nishiko
10-20-2023 at 11:57 AM.
10-20-2023 at 11:57 AM.
Quote from iluvmysh :
In this scenario (in my OP), can you give me your perspective as to how this would be considered gaming the system? (Genuinely curious)

If you've been around Slickdeals long-enough, you'll have seen people say to meet free ship minimum's on an item they want on a good sale and when the item doesn't itself meet the minimum, they will simply buy something else to meet that minimum with the intention to return that item later (and many retailers do NOT take this free shipping minimum into account for returns, especially ones that have bricks and mortar locations you can return online orders at).

I've never done this myself, so can't remember which retailers allow/allowed this in the past.
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bssurfer
10-20-2023 at 01:22 PM.
10-20-2023 at 01:22 PM.
What about the case where the cancellation was the fault of the retailer? I certainly don't want to get dinged a shipping fee because Lowe's inventory system is one step above a monkey and an abacus.
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TealLeopard348
10-20-2023 at 02:22 PM.

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10-20-2023 at 02:22 PM.
Quote from bssurfer :
What about the case where the cancellation was the fault of the retailer? I certainly don't want to get dinged a shipping fee because Lowe's inventory system is one step above a monkey and an abacus.
I had this happen to me and I chatted with lowes and they refunded the shipping amount. But this policy is actually listed on site so at least they are upfront about it now.
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burntorangehorn
10-20-2023 at 04:07 PM.
10-20-2023 at 04:07 PM.
Quote from Nishiko :
That seems very fair actually... too many people game these retailers.

Retailers are having a difficult enough time with all the organized flash thefts and everything else.

Businesses are learning there are certain types of customers they definitely do not want.
You may be confused about who canceled the items. Lowes canceled items in the order, which dropped the total order below $45, and charged shipping for the items they didn't cancel. Do you think that's fair?
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iluvmysh
10-20-2023 at 04:10 PM.
10-20-2023 at 04:10 PM.
Quote from Nishiko :
If you've been around Slickdeals long-enough, you'll have seen people say to meet free ship minimum's on an item they want on a good sale and when the item doesn't itself meet the minimum, they will simply buy something else to meet that minimum with the intention to return that item later (and many retailers do NOT take this free shipping minimum into account for returns, especially ones that have bricks and mortar locations you can return online orders at).

I've never done this myself, so can't remember which retailers allow/allowed this in the past.
in this case, wouldn't the answer to allow "free ship to store" to alleviate these problems rather than penalizing (without notifying) buyers that genuinely wanted multiple things and also did not want to pay for shipping?
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Nishiko
10-20-2023 at 04:10 PM.
10-20-2023 at 04:10 PM.
Quote from burntorangehorn :
You may be confused about who canceled the items. Lowes canceled items in the order, which dropped the total order below $45, and charged shipping for the items they didn't cancel. Do you think that's fair?

You're right I did miss that. In this case absolutely not fair. That is terrible customer service. Thanks for the advisory.
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Nwryguy
10-20-2023 at 04:12 PM.
10-20-2023 at 04:12 PM.
Quote from Nishiko :
That seems very fair actually... too many people game these retailers.

Retailers are having a difficult enough time with all the organized flash thefts and everything else.

Businesses are learning there are certain types of customers they definitely do not want.

How is the retailer canceling my item gaming the system? I think there is confusion here on your explanation
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