GenMax 2200 Watt Generator Inverter - $199 - Free Ship for Prime members on Amazon $199.99

Refund never came on above. Have to wait 5 more days to know for sure, I do think it will happen now

Thanks for the update. Hope you do get the refund after going through all these hurdles.

Thanks for the update. Hope you do get the refund after going through all these hurdles.

Refund has posted

Nothing was returned. I ordered under the original price from the ad, Amazon canceled this order. I contacted chat, after a few different people they said to reorder, they would refund the difference. I ordered from genmax as Amazon does not stock the listed item. This took a bit of time, but document the chat, amazon did exactly what they said they would do.

Quick update: After 2 hours on the chat and going through countless customer service agents, they will not refund the difference.
I am disputing the charge at this point. Will keep you posted.
End of the chat below:


"9:01 AM

Regardless, I paid twice the price based on info from Amazon. I do want the difference reimbursed.

Everyone in the chat is sorry, but no one is willing to take ownership

9:02 AM

Irfan Basha | Customer Service

My apologies again for this situation, as informed the promise is incorrect and we are unable to issue refund for the price difference

I

9:03 AM

Especially for a non returnable item. I want for someone to fix this issue
So, basically I am left with no option? What is the next escalation step for me?
I want to talk to someone that can make this decision
Can you please bring your supervisor in?
9:05 AM

Irfan Basha | Customer Service

I'm sorry and I understand that this is a frustrating situation for you. I am part of the team that is the highest point of escalation for this situation., and I am here to help you and investigate this issue and we will not be issue refund for price difference

This is horrible customer service! I was debating whether to reach out to them but guess I'll just buy a power station instead

Hope I can fix the issue through my CC.

Which purchases like this, i tend to use AMEX, knowing that they have better customer service and warranty.

Still fighting Amazon on this one. They have sent me an extremely negative email. Told them to read the chat transcript and pound sand.

Good luck brother! Worst case maybe you can ask to return it?

Thanks! Wish that was an option, they clearly stated in the chat that the item is non-returnable.

Going thru the exact same issue now. Had decided to re-order after being reassured by 2 different people via chat that once the item arrives, I can simply contact them back for a price adjustment and both times the Amazon CS indicated a note would be placed on my account so others are aware of the approved price adjustment, yet when the package finally did arrive this past Friday, I'm now being told over and over that Amazon doesn't price match nor will they adjust the price. They kept saying sorry for being misinformed and also the last person said they were the highest level that it could be escalated to nor will they allow me to submit a return indicating it's non-returnable where the item is now sitting in my garage unopened from the time of delivery. This is so frustrating as in addition, I had even asked just prior to shipment to confirm the price adjustment would occur otherwise I would be cancelling the order before shipping or refuse shipment if it can't be honored as told.

So now I submitted a dispute with Chase on my Amazon Prime card and provided all of my chat screenshots of the two Amazon reps clearly confirming a price adjustment to the original sale purchase price would be made and something that Amazon should honor or allow me to return if they can't honor it. In addition, I also include the latest price adjustment chats and in some instances the CS just kept pasting a generic paragraph over and over that they don't offer price matches followed by "I hope you understand" 3 times back to back when I wanted to escalate higher to manager. Just crazy and hoping you and I all the best with the dispute. At the end, I really just want them to take the item back now and give me all the money back. Just not worth the aggravation and via chat or phone for over 3 hours and counting in addition to then providing dispute details to Chase which is also time consuming.