Spectrum Mobile is offering
Spectrum Internet Customers:
$700 Off your Pre-Order of a Samsung Galaxy S24 Series Device when you Trade in Your Eligible Phone and Activate a new Spectrum Mobile Line (plans start at
$14 per GB of data / month).
Shipping is free.
Thanks to Community Member
EagerApparel878 for sharing this deal.
Note: You must be a Spectrum Internet Customer to be eligible for this deal. Additionally, through January 30, or while supplies last, pre-order and purchase a Samsung Galaxy S24 256 GB, S24+ 512GB, or S24 Ultra 512GB for the price of the next lowest storage level at participating carriers and retailers. The discount will be automatically applied at checkout. Additional storage is non transferrable and limited to 1 per Qualifying Purchase. If you return or cancel your purchase the discount will be lost.
Deal Instructions:
- Pre-Order your Samsung Galaxy S24 Series Device (estimated delivery date is January 31):
- Decline Protection Plan (or add it at additional charge)
- Click 'Add Trade-In' and fill out your trade-in device details
- Trade-in value will vary by device
- Sign in to your Spectrum Internet account and complete your order; additional $700 Off should be reflected for trade-in of eligible devices
- Trade-in credit will be applied to your account after your trade-in device is processed. If new phone paid in full, credit applied to purchase. If new phone financed, credit applied to bill in pro-rated increments for the duration of the Device Payment Plan; click here & here for trade-in terms
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Top Comments
A14 $714
A54 $770
S23fe $880
S23+ $994
3,536 Comments
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"Thanks for shipping your device for your Trade-In. As soon as we receive it, we'll send you an email. As a reminder, since your device has shipped, you can no longer cancel your trade-in."
Also they never said it would take 30 days to process trade ins, Assurant says in their e-mail that we only have 30 days to get them the trade in. Their side says they should process the trade in typically within 1-2 business days. So they are just straight up lying.
1) Contact Spectrum Support (chat or phone) to escalate the issue with the shipping delay and they will provide you a ticket # for reference.
2) Spectrum escalation team will reach out to you in 1-2 business day to review the issue you're having with your trade-in and they will work with Assurant to get an update/resolution.
3) Per Spectrum escalation team response, these unexpected shipping delay are not the fault of the customer, and they will process returns even if outside of the standard 14 days window from order shipment.
For those of you who are in the same boat, at least we know the standard 14 days return can be extended due to these unexpected shipping delay/trade-in delay not fault of the customer.
****Don't do the trade in online you will probably lose your old phone and/or pay in full.*****
1) Contact Spectrum Support (chat or phone) to escalate the issue with the shipping delay and they will provide you a ticket # for reference.
2) Spectrum escalation team will reach out to you in 1-2 business day to review the issue you're having with your trade-in and they will work with Assurant to get an update/resolution.
3) Per Spectrum escalation team response, these unexpected shipping delay are not the fault of the customer, and they will process returns even if outside of the standard 14 days window from order shipment.
For those of you who are in the same boat, at least we know the standard 14 days return can be extended due to these unexpected shipping delay/trade-in delay not fault of the customer.
****Don't do the trade in online you will probably lose your old phone and/or pay in full.*****
Did you purchase online? When you initiated the return did they say they were cancelling the trade in at the same time and would return the trade in?
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****Don't do the trade in online you will probably lose your old phone and/or pay in full.*****
1) Contact Spectrum Support (chat or phone) to escalate the issue with the shipping delay and they will provide you a ticket # for reference.
2) Spectrum escalation team will reach out to you in 1-2 business day to review the issue you're having with your trade-in and they will work with Assurant to get an update/resolution.
3) Per Spectrum escalation team response, these unexpected shipping delay are not the fault of the customer, and they will process returns even if outside of the standard 14 days window from order shipment.
For those of you who are in the same boat, at least we know the standard 14 days return can be extended due to these unexpected shipping delay/trade-in delay not fault of the customer.
If you're getting close to your 14 day window closing, you really have a tough choice to make. Either you return the phone and lose a good deal, or you risk ending up paying full price for the phone (a really really bad deal). I would probably errr on the side of "return the phone, wait for the next deal", but everyone has to decide what is best for their situation. And if you opted to trade in a decent phone (with some actual value), it's even tougher because you won't get your traded in phone back if you return the S24. So it's risky either way.
I guess the big lesson here is never to do a trade-in deal where you don't have a chance to opt out AFTER you've gotten confirmation of the value they are offering for your trade-in phone, or you risk getting majorly ripped off.
If you're getting close to your 14 day window closing, you really have a tough choice to make. Either you return the phone and lose a good deal, or you risk ending up paying full price for the phone (a really really bad deal). I would probably errr on the side of "return the phone, wait for the next deal", but everyone has to decide what is best for their situation. And if you opted to trade in a decent phone (with some actual value), it's even tougher because you won't get your traded in phone back if you return the S24. So it's risky either way.
I guess the big lesson here is never to do a trade-in deal where you don't have a chance to opt out AFTER you've gotten confirmation of the value they are offering for your trade-in phone, or you risk getting majorly ripped off.
I personally have suspicion that Spectrum is getting a lot of calls/complaints regarding this, much more than just the small sample of people here represents, and so hopefully will have a standardized solution communicated to customer service for massive delays USPS/Assurant has caused.
To me, $700 just seems like a very big amount to gamble on, but hopefully it all works out for everyone!
To me, $700 just seems like a very big amount to gamble on, but hopefully it all works out for everyone!
Did you purchase online? When you initiated the return did they say they were cancelling the trade in at the same time and would return the trade in?
****Don't do the trade in online you will probably lose your old phone and/or pay in full.*****
If you're getting close to your 14 day window closing, you really have a tough choice to make. Either you return the phone and lose a good deal, or you risk ending up paying full price for the phone (a really really bad deal). I would probably errr on the side of "return the phone, wait for the next deal", but everyone has to decide what is best for their situation. And if you opted to trade in a decent phone (with some actual value), it's even tougher because you won't get your traded in phone back if you return the S24. So it's risky either way.
I guess the big lesson here is never to do a trade-in deal where you don't have a chance to opt out AFTER you've gotten confirmation of the value they are offering for your trade-in phone, or you risk getting majorly ripped off.
I personally have suspicion that Spectrum is getting a lot of calls/complaints regarding this, much more than just the small sample of people here represents, and so hopefully will have a standardized solution communicated to customer service for massive delays USPS/Assurant has caused.
If you find any trouble then file a complaint to your State Attorney General's office, Also file complain to FTC and FCC, and for USPS file complain to post master General. More complain this company will act fast to correct the issue.
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Wait and see. Fingers crossed 🤞
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