It states: " How do I get my trade-in payment?
After your device is processed, you'll receive a credit for the assessed value. If you've paid for your new device in full, the trade-in credit will be refunded to your credit card within two billing cycles. Otherwise, a monthly credit will be applied to your Device Payment Plan in equal parts over the duration of the plan, starting within two billing cycles.
Additional details will be provided in your trade-in email from Assurant."
If your device is paid in full it is supposed to go back to your credit card. I have done 4 of these and on all 4 they credited my Spectrum account, however each time a very short phone call with CS resulted in the credit going to my CC.
If you need a $40 trade-in phone for this deal:
https://www.walmart.com/ip/Straig...243529
If above phone not available, here is a $50 phone for trade-in deal:
https://www.walmart.com/ip/Tracfo.../456429801
WARNING
Make sure to turn it on and see if your phone can activate. Walmart is not properly scanning these phones and trade ins are getting denied because of anti-theft. Buy these phones in store if you can! try to activate online and if error take the whole phone box package to store and have them rescan and reissue back to you or get replacement. check to make sure IMEI of "new" device can be activated online before you leave store
if above can't fix your problem then do the following:
1. Reach out to straight talk CS and ask them to escalate with issuing ticket
2. They will tell you to do the following: Email [email protected] with name, contact number, ticket number (this is created by chat agent) and attach receipt proof and picture of IMEI (I took a picture of the card that has the IMEI and sim card number on it).
3. You should get email about 24-48 hours later that it can now be activated
4. If they ask you to activate with phone plan then buy this $15 plan and give them the PIN and other relevant information they ask for
https://www.target.com/p/tracfone...A-87908383
Takes roughly 15 minutes to come in after purchase to hit email.
5. If they didn't ask to activate on tracfone then visit https://www.straighttal
6. Insert sim if not already in, turn off phone and turn back on. Make a test call. If call won't go through wait 5 minutes. You'll probably get some texts from Tracfone and calling should work. They suggest to turn off and on again if not, but I didn't need to.
$25 at Amazon: (slow shipping)
https://www.amazon.com/TracFone-M...B0C7LNLS9P
Store trade-in is YMMV
- Most stores will uphold the promotion - if not, go to a different store
- Device usually needs to be in stock - some stores will ship if not in stock
- Stock is usually low and sells out fast - may need to try more than once
- Higher storage options are usually not available in stores - only online
- Tax is dependent on state - some charge MSRP, some charge discounted price
- Doing too many trade in in short amount of time might get your account flagged - only online is available then
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A14 $714
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Hopefully some competition arises for Assurant so that they either have to improve their services or lose business.
Hopefully some competition arises for Assurant so that they either have to improve their services or lose business.
Device 1(delivered on 3/1) is still pending. I'll give a few more days before escalating.
Device 1(delivered on 3/1) is still pending. I'll give a few more days before escalating.
Today received confirmation that it is assessed. Guess they got through a batch of that was delayed. I wish Assurant would do better assessing devices in the order they are received. Others here reported later delivery date with earlier assessment. It causes a lot of unnecessary stress for people because of Spectrums 14 day return window and going well beyond the estimated evaluation date.
Hello,
Thank you for contacting us. I am so sorry for the delay. Unfortunately, there is a current backlog in the Warehouse with getting devices scanned in. At this time, we are asking for 10-15 business days to get the device attached to the trade-in. Once the device is received, the customer will receive a confirmation email regarding the device received, and adjusted offer, if any. Please let us know if there is anything else we can help assist you with.
Thank you,
Victoria
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Hello,
Thank you for contacting us. I am so sorry for the delay. Unfortunately, there is a current backlog in the Warehouse with getting devices scanned in. At this time, we are asking for 10-15 business days to get the device attached to the trade-in. Once the device is received, the customer will receive a confirmation email regarding the device received, and adjusted offer, if any. Please let us know if there is anything else we can help assist you with.
Thank you,
Victoria
Device 1(delivered on 3/1) is still pending. I'll give a few more days before escalating.
device 1 today. Think they are catching up now.
They did change the receive date to 3/15.
1 left to go!
You can process a missing package request with USPS, the info is in one of these threads about Spectrum trade in deal.
edited to add: https://missingmail.usp
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