It states: " How do I get my trade-in payment?
After your device is processed, you'll receive a credit for the assessed value. If you've paid for your new device in full, the trade-in credit will be refunded to your credit card within two billing cycles. Otherwise, a monthly credit will be applied to your Device Payment Plan in equal parts over the duration of the plan, starting within two billing cycles.
Additional details will be provided in your trade-in email from Assurant."
If your device is paid in full it is supposed to go back to your credit card. I have done 4 of these and on all 4 they credited my Spectrum account, however each time a very short phone call with CS resulted in the credit going to my CC.
If you need a $40 trade-in phone for this deal:
https://www.walmart.com/ip/Straig...243529
If above phone not available, here is a $50 phone for trade-in deal:
https://www.walmart.com/ip/Tracfo.../456429801
WARNING
Make sure to turn it on and see if your phone can activate. Walmart is not properly scanning these phones and trade ins are getting denied because of anti-theft. Buy these phones in store if you can! try to activate online and if error take the whole phone box package to store and have them rescan and reissue back to you or get replacement. check to make sure IMEI of "new" device can be activated online before you leave store
if above can't fix your problem then do the following:
1. Reach out to straight talk CS and ask them to escalate with issuing ticket
2. They will tell you to do the following: Email [email protected] with name, contact number, ticket number (this is created by chat agent) and attach receipt proof and picture of IMEI (I took a picture of the card that has the IMEI and sim card number on it).
3. You should get email about 24-48 hours later that it can now be activated
4. If they ask you to activate with phone plan then buy this $15 plan and give them the PIN and other relevant information they ask for
https://www.target.com/p/tracfone...A-87908383
Takes roughly 15 minutes to come in after purchase to hit email.
5. If they didn't ask to activate on tracfone then visit https://www.straighttal
6. Insert sim if not already in, turn off phone and turn back on. Make a test call. If call won't go through wait 5 minutes. You'll probably get some texts from Tracfone and calling should work. They suggest to turn off and on again if not, but I didn't need to.
$25 at Amazon: (slow shipping)
https://www.amazon.com/TracFone-M...B0C7LNLS9P
Store trade-in is YMMV
- Most stores will uphold the promotion - if not, go to a different store
- Device usually needs to be in stock - some stores will ship if not in stock
- Stock is usually low and sells out fast - may need to try more than once
- Higher storage options are usually not available in stores - only online
- Tax is dependent on state - some charge MSRP, some charge discounted price
- Doing too many trade in in short amount of time might get your account flagged - only online is available then
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Spectrum sent an email saying "We've received your request to unlock your Samsung device. You'll receive a message on your phone confirming it's unlocked."
One of the four phones got a notification saying the phone was unlocked. None of the others did.
Is there any way to verify the phones were actually unlocked, that doesn't entail putting a non-spectrum sim in the phone? I only ask as I don't have any other sim cards I can use, from other carriers, to see if each of the phones is unlocked.
Also I think I read a comment that even if you cancel before the end of your billing cycle spectrum won't prorate your bill? Is that right?
Let say one traded total 4 phones on a single line, we all know only 1 phone would be activated for 60 days, the other 3 would be only 1 day ( day of traded in), what happened on those 3 phones now?
During the promo, someone mentioned they just called and the other phones on the single line all got unlocked on one 60 days of activated....really like to know that
I bought a s24U and s24+ on two lines. Immediately bought two different phones on the same two lines. By the time I activated the first two phones had been active for 3 days. Yesterday I hit 60 days since the first two phones were activated. I swapped the original phones back on to the account online using eSim. Unlocked both using chat in less than 5 minutes.
So, the phones have only been "active" on the lines for 4 days total, but 60 days since they were originally activated.
Also I think I read a comment that even if you cancel before the end of your billing cycle spectrum won't prorate your bill? Is that right?
Has this happened to anyone else? I was planning to terminate the line used for trade-in, do you think that I now need to keep it open until I get the check?
I bought a s24U and s24+ on two lines. Immediately bought two different phones on the same two lines. By the time I activated the first two phones had been active for 3 days. Yesterday I hit 60 days since the first two phones were activated. I swapped the original phones back on to the account online using eSim. Unlocked both using chat in less than 5 minutes.
So, the phones have only been "active" on the lines for 4 days total, but 60 days since they were originally activated.
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I bought a s24U and s24+ on two lines. Immediately bought two different phones on the same two lines. By the time I activated the first two phones had been active for 3 days. Yesterday I hit 60 days since the first two phones were activated. I swapped the original phones back on to the account online using eSim. Unlocked both using chat in less than 5 minutes.
So, the phones have only been "active" on the lines for 4 days total, but 60 days since they were originally activated.
Thank you and repped.
Finally some cleared info on this.
Has this happened to anyone else? I was planning to terminate the line used for trade-in, do you think that I now need to keep it open until I get the check?
Once they send the check, I doubt you would need the active service to cash it in, but have no idea while the line is cancelled. I know for most wireless service, they still give you credits and stuff if they owe you balance.
It's a rolling process as the phones hit their 60 days since activation.
Do we need to keep the phone active on account for 60days ?
I activated the phone and then remove it from account and used iPhone and after 60 days when I asked to unlock the device they are denying that.
Do we need to keep the phone active on account for 60days ?
I activated the phone and then remove it from account and used iPhone and after 60 days when I asked to unlock the device they are denying that.
Then i requested to get transferred to another department about the trade in money getting refunded back to my credit card. Had to confirm and will be refunded in a few days to my credit card. The agent was like wow got top of the line phone for $300 lol. Thanks OP, just going to use my visible line and use this as a fun phone(transfer esim back and forth)
Do we need to keep the phone active on account for 60days ?
I activated the phone and then remove it from account and used iPhone and after 60 days when I asked to unlock the device they are denying that.
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