Starting February 29, 2024, Metro by T-Mobile introduces the online "Bring your number" (port-in) option. People no longer needs to go to the store to get scammed for keeping their phone numbers to enjoy the deep discount. You can choose a $40 plan in most cases (even though it may say a $60 plan ($65 with autopay) is required). If you buy a phone with a new number, you need to choose the $60 plan. The free phone check-out price is $65 for the OnePlus N30, Moto Stylus 5G 2023, etc.
Metro $60 per month plan that is $65 per month ($60 with auto pay), your first month is $65 (tax included). the checkout is $65
The promotion price and availability changing daily basics , especially for the hot items such as iPhone 11, iPhone 12.
$115 ($49.99 + $65 plan) with port-in for iPhone 11
https://www.metrobyt-mobile.com/c...-iphone-11
There are three purchase options.
- "Bring your number" (port-in): You can choose $40 plan or $60 plan, many free phones, the checkout price is $40 or $65. iPhone needs $60 plan to get discount. For iPhone , you need chose $60 plan to be able to have discount price!
- New number , you can only choose $60 plan ($65 with autopay) , many free phones, the checkout price is $65
- Existing user can add one line for $40 plan , the total checkout price would be $40 , for free phone
You can activate the phone before or after receiving it. If you don't activate the phone, the system will automatically activate it on day 21 after it is shipped. You should receive an email from "T-Mobile US" with the subject "Your phone is now active" to give you details about your phone, phone number, etc.
If you're porting from Google Voice and having issues then the direct line to Metro's porting department is 800-518-7519
Metro by T-Mobile 180 days unlocking policy! [metrobyt-mobile.com]
180 days after activation, your phone will be eligible to unlock! you don't need keep the service for 180 days, once your phone got activated one time, after 180 days, your phone is eligible to unlock!
Unlock eligibility requirements
- The device must be purchased from Metro by T-Mobile.
- The device must not be reported as lost, stolen or blocked.
- One hundred eighty (180) days must have passed since the device's activation date.
Any other information about unlocking is fake or scam!
Do not waste your money to get third party unlocking service ! it won't work.
The MOTO Stylus 5G 2023 has *6* GB RAM, not 4gb, per the Metro website. And assuming its the same phone that shipped last time, it has eSIM support as well....
Also, Metro By T-mobile also has the T Life benefit, which means you can redeem 1 year of MLB.TV for free if your line is still active on 3/26/2024.
https://slickdeals.net/f/17319796-t-mobile-customers-2024-mlb-tv-season-stream-subscription-free-to-claim-via-t-mobile-t-life-app?src=SiteSea
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New wording for Metro unlock policy:
https://www.metrobyt-mobile.com/t...ock-policy
"Unlock eligibility requirements
We unlock mobile devices that meet the following eligibility criteria free of charge:
The device must be purchased from Metro by T-Mobile.
The device must not be reported as lost, stolen or blocked.
Three hundred sixty-five (365) days must have passed since the device's activation date."
Should obviously only apply to purchases made after they changed the rules.
But might have to fight for that...
https://support.google.
Account is GV Number no dashes and need Setup Voicemail PIN is Port PIN if not setup that yet
to setup the voicemail pin have go to settings and enable Call to listen Check and manage your voicemails by calling your Google Voice number.
https://voice.google.co
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So on the page for a device, you are provided an textbox to enter in your #, then "Check this number" button is pressed, whereby you are likely given a green-text response "Your <provider> number can be transferred to Metro!". Good, right?
After you complete the pages for port-in details and payment information, you are sent to "https://www.metrobyt-mobile.com/shop-checkout/port-pending" which shows "Sorry to keep you waiting. We're connecting with your carrier to get your number reserved. This can take up to five minutes. If you feel the transfer is taking too long, you can cancel the transfer."
And in the end may fail with "Your number transfer cannot be transferred at this time. You must cancel your transfer to continue."
So, as stated in the wiki, just call their port department # and present the issue to them.
In my case, the issue was that my TN# is considered a "wireline" #, so they'll cancel the port and have it converted to a "wireless" #.
I was informed to try to make my purchase again in 2 hours, and if it still fails, then try again in 24 hours.
Once the purchase goes through, it may take 72 hours for the "conversion" to complete (which I find odd that you'd be able to make the purchase before the port is able to work? I'll have to wait and see).
EDIT0: Welp, the 2 hours passed and that attempt also failed, as did the attempt at 24 hours beyond that 2 hour attempt.
I called back and explained it all again. I was given a reference# and was told I'd hear back in 2-24 hours.
Maybe it will only just work after the 3-5 days it takes for the conversion to complete, as I figured (which is fine and actually understandable, unlike saying to try in 2 hours & 24 hours before the conversion completes).
EDIT1: Now over 72 hours has elapsed since Monday, and it still fails, but this time with a new message: "Sorry, we couldn't reserve your number. We're weren't able to connect with your carrier to get your number reserved" (yes, "We're weren't").
Can't connect to my carrier? Agent had no explanation for that. It'd be one thing if they connected and a port was rejected, but not being able to connect to a carrier seems very significant.
The agent this time said something about the port "due date" being May 6th (whatever that means (the port expires?)).
They also tried and said different things, none of which made any difference and in the end had me fill out an order support form (providing me with the latest order#), which states I should hear back in 24 hours. I'm not holding my breath, especially since the agent on Tuesday said they'd do that, but I never back. This is just so painful.
EDIT2: I gave well over the 24-hour claim that I'd be contacted about my order when the port repeatedly failed, and have yet to hear back (since was it Thurs?).
I tried it yet again, with no hope and got yet another different error response: "Your number transfer cannot be transferred at this time."
EDIT3: OH GOD! THE PAIN!!! IT HURTS!!! Still nothing, and the adventure continues... This time, forgoing the port-in department, I called to find out why no one contacted me from the "Order Support" form I filled out (fully, 1000 chars), and in the process, had to explain the entire ordeal.
6 agents (at least) just today alone. The first one dropped my call while looking up my info. The second was going to transfer me to "customer care", but somehow I was transferred to tmobile themselves who transferred me back, who then transferred me to Order Support I think, who transferred me to a supervisor, and in the end I ended up back at the port-in dept, because while I was on the phone with the supervisor, I wanted to read the green text verbatim to her, but shockingly, it was now red text about a failure. Never before was it red, and I could continue, but now I couldn't.
So now this latest port-in agent *seems* to finally be progressing. The previous port-in agent mentioned a "due-date" of "May 9", but this agent said "May 10". But more importantly and differently is it sounded like the process has begun and someone will contact me to complete the actual order itself since the site is failing in this regard for a bunch of us apparently (they said they take the info and provide it to their IT people to hopefully figure out the cause and fix it).
They gave me my account# that was created (even if I can't log in with it), and the associated order# which was cancelled.
If I don't hear anything tomorrow, I'll be calling back Friday.
EDIT4: When you think it can't get any worse... 1 hour 45 minutes. 4 agents just today starting with port-in and ending in port-in and finishing in lies.
The entire time since the beginning, the site had said my Neutral Tandem Mobility # (textnow) could be transfered, until Wednesday when it said it couldn't, and yet the agent said I just needed to wait 24 hours for the backoffice/"provisioning" to contact me.
They actually did contact me on Wednesday, but not to my callback #, so I didn't realize it until just today.
Again, today port-in agent transfers me to "virtual assistant", which apparently is "customer care", which passed me off to their supervisor after I caught them in their lies about the deal only being eligible to existing customers and me reading off one user's in-store experiences of extreme mark-ups from here (WITHOUT mentioning SD), and they lied about the user's statements here (I'm more inclined to believe people here than the agents).
The supervisor said they couldn't continue the purchase process and handed me back off to the "wireless# portability" which apparently is "port-in" department, who I spent most of the time with.
She ended up stating that Neutral Tandem Mobility was blocking the # release, and I pressed her for as much info as possible to take it to the FCC as a violation, and she also suggested I contact TN first to see why they won't release the # even though they said they would and provided me all the info needed.
Metro said they weren't told what requirements weren't being met, other than receiving the "Resolution Required 1P" error.
So, I was ready to disconnect and contact TN to see what was up on their end, when I first asked her to provide me the ticket# she was originally going to give me.
She came back and said she couldn't give me the ticket# now and that it was "misinformation" about Neutral Tandem Mobility blocking the transfer.
She even went so far as to say that I should get a GV# and port that in even though they are having issues with the 30 day waits with those lines.
And I retorted, so you're able to do GV#s, which are VOIP/landline, but you can't do Neutral Tandem which is also VOIP/landline.
I even straight up told her I could recognize the lying going on and was done and waited for the survey, and left one doozy of one, telling the recipient of the negative survey to listen to the entire 1 hour 45 minutes.
A complete and utter fiasco.
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