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Product Name: | Verizon Samsung Galaxy S23 Plus Phantom Black 256 GB |
Product Description: | Escape the ordinary and make the everyday epic with Galaxy S23 Plus. |
Product SKU: | 2939338016 |
UPC: | 462939338010 |
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Activate it
Make a call
Pay off the phone (either within 3 days to avoid activation or after 14 days)
Cancel the line.
Phone will be automatically unlocked.
Yes
Yes
Yes
Make a call to CS. If they say no, try another agent. Alternatively, you can get a Tello SIM on Amazon for $2 and port your number out. It'll cancel your line.
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Im getting same answer. Customer service said have to wait 1 month. In store said 2 weeks. Thinking of canceling the line
I had to go to 2 stores, the first store they were initially going to allow me to pay it off, but the guy was looking for credit/debit option and after a bit of searching through the account info they saw the 2 week thing, they said they cant even do cash which is total BS, I drove to another store and they didnt have any issues at all.
Sent you a dm
I got the phone delivered but it's not activated,
Called Verizon and they aren't able to locate that new line on the account, called Walmart and they said I need to go to store, get UPC scanned which will activate it.
(Visited 2 stores and they don't have mobile activation guy :/)
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Chat with CSR found that phone is active on pre-paid and there is no option of financed phones on prepaid.. so have to cancel prepaid--switch to postpaid-- CSR chat is of no help they are just routing in circles (prepaid--postpaid--sales --prepaid)...
will take to store today and if its getting to complicated, will just return phone to walmart..
what a mess !!!!
Chat with CSR found that phone is active on pre-paid and there is no option of financed phones on prepaid.. so have to cancel prepaid--switch to postpaid-- CSR chat is of no help they are just routing in circles (prepaid--postpaid--sales --prepaid)...
will take to store today and if its getting to complicated, will just return phone to walmart..
what a mess !!!!
Of course you risk a possible charge back from Verizon.
Of course you risk a possible charge back from Verizon.
In this case, we're not in Verizon's system whatsoever. One rep told me that it is most likley that Walmart did not send the SIM/IMEI to Verizon for them to activate, hence the glitch. So... we have ghosts/phantom phones. Will Walmart charge us? Plausible but maybe unlikely since the phone cost was a payment plan through Verizon. Will Verizon find out and charge us? I don't know how seeing as how we don't have an account set up.
Take this with a grain of salt. I've seen stranger things happen but with 100s (1000s?) of daily activations, I would be curious as to what audit process they have in place.
I tried calling and corporate store both and they said it can't get paid off for first 30 days (or at least 14)?
I asked them for the cash payment but they said I need to wait at least 30 days.
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In this case, we're not in Verizon's system whatsoever. One rep told me that it is most likley that Walmart did not send the SIM/IMEI to Verizon for them to activate, hence the glitch. So... we have ghosts/phantom phones. Will Walmart charge us? Plausible but maybe unlikely since the phone cost was a payment plan through Verizon. Will Verizon find out and charge us? I don't know how seeing as how we don't have an account set up.
Take this with a grain of salt. I've seen stranger things happen but with 100s (1000s?) of daily activations, I would be curious as to what audit process they have in place.