expiredFuschiaClover686 posted May 15, 2024 01:21 PM
Item 1 of 2
Item 1 of 2
expiredFuschiaClover686 posted May 15, 2024 01:21 PM
32" Alienware Quantum Dot OLED 240Hz Curved Gaming Monitor (Refurbished)
+ Free Shipping$800
$1,200
33% offDell Home Outlet
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the new ones have a 3 year warranty on burn in
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Our community has rated this post as helpful. If you agree, why not thank SensibleFruit9735
I got it January 19th, and it died on me April 22nd. Was working fine one night, woke up the next morning, wouldn't power on.
Set up an RMA. They asked me to take a photo with my name, the date and time, and my service request number written on a sheet of paper placed next to the service tag on the back of the monitor. Never had to do anything like that before.
They set up my RMA, 10 days later it got canceled out of nowhere. I contacted them, they said it was a "technical glitch" and set up another RMA.
I received that replacement and it had permanent marks all over the top and bottom 2" of the anti-reflective coating of the monitor from shipping.
I contacted them again and told them it was unacceptable for me to get a replacement that was in that kind of condition for my $1200 monitor.
They shipped another replacement, and this time someone hand taped a piece of static cling plastic to the screen, and while not perfect, it's much better than the last one they sent me.
So long story short, I would be very careful buying one of these with only a 90 day warranty.
Also you're probably gonna have problems with eARC, it's very finnicky if you can even get it working at all.
I attached some images, you can see how along the top and bottom 2" or so of the monitor where the styrofoam makes contact with the screen just how much pressure gets applied to those areas during shipping, and since Dell doesn't ship these with a static cling protective film like Samsung does, there's a very high chance you'll get one with the coating damaged. YMMV depending on how UPS handles it I guess.
Since the majority of refurbished units are repaired monitors (like mine that had the power board just suddenly die) chances are these will have been shipped at least 3 times by the time it gets to you. All I'm saying is you're taking a gamble. I regret my purchase, wish I'd gone with an LG instead.
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I got it January 19th, and it died on me April 22nd. Was working fine one night, woke up the next morning, wouldn't power on.
Set up an RMA. They asked me to take a photo with my name, the date and time, and my service request number written on a sheet of paper placed next to the service tag on the back of the monitor. Never had to do anything like that before.
They set up my RMA, 10 days later it got canceled out of nowhere. I contacted them, they said it was a "technical glitch" and set up another RMA.
I received that replacement and it had permanent marks all over the top and bottom 2" of the anti-reflective coating of the monitor from shipping.
I contacted them again and told them it was unacceptable for me to get a replacement that was in that kind of condition for my $1200 monitor.
They shipped another replacement, and this time someone hand taped a piece of static cling plastic to the screen, and while not perfect, it's much better than the last one they sent me.
So long story short, I would be very careful buying one of these with only a 90 day warranty.
Also you're probably gonna have problems with eARC, it's very finnicky if you can even get it working at all.
I attached some images, you can see how along the top and bottom 2" or so of the monitor where the styrofoam makes contact with the screen just how much pressure gets applied to those areas during shipping, and since Dell doesn't ship these with a static cling protective film like Samsung does, there's a very high chance you'll get one with the coating damaged. YMMV depending on how UPS handles it I guess.
Since the majority of refurbished units are repaired monitors (like mine that had the power board just suddenly die) chances are these will have been shipped at least 3 times by the time it gets to you. All I'm saying is you're taking a gamble. I regret my purchase, wish I'd gone with an LG instead.
So far everything looks great and the monitor works perfectly. It's actually much nicer and sharper than the LG C2 42" it's replacing. It had firmware M2B104, so I updated to M2B105.
Out of the box and set up, I can't tell it isn't a brand new one. No issues. The box and packaging were disappointing and worrisome, but all is great.
I am not worried about the 90 day warranty. If it works out of the box, chances are it will work for years. I only use this PC for gaming so I'm not worried about burn in. I have a lot of experience with OLED screens and have never had an issue with any. This also has the newest QD-OLED screen (gen 3) that has many developments and features to prevent that. Well worth the $400 savings.
So far everything looks great and the monitor works perfectly. It's actually much nicer and sharper than the LG C2 42" it's replacing. It had firmware M2B104, so I updated to M2B105.
Out of the box and set up, I can't tell it isn't a brand new one. No issues. The box and packaging were disappointing and worrisome, but all is great.
I am not worried about the 90 day warranty. If it works out of the box, chances are it will work for years. I only use this PC for gaming so I'm not worried about burn in. I have a lot of experience with OLED screens and have never had an issue with any. This also has the newest QD-OLED screen (gen 3) that has many developments and features to prevent that. Well worth the $400 savings.
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