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expiredDr.W posted Sep 30, 2024 05:23 AM
Item 1 of 4
Item 1 of 4
expiredDr.W posted Sep 30, 2024 05:23 AM
Open Box Product: Dell Alienware m16 Laptop: i7 13700Hx, 16" QHD+, RTX 4070 8GB
+ Free Store PickupFrom $960
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And IF you get a lemon, you are out of luck unless a store near you has another open box to exchange it with. No, trust me. I've been through this twice in the past 6 months with them on two different open box systems. The first one, THEY suggested an exchange (which requires returning the one you already bought) when I asked for a return period extension after Dell told me the system needed to be shipped back to the depot for repairs (I would've been out of the 15-day return period doing this). After waiting over a month for the exchange system (yes, a MONTH), they finally admitted it would never ship because they didn't have another open box at ANY store, and they could no longer get that config from Dell. I was super mad about it too because I could've sent the first one back to Dell for repair and already had it back in that month I waited. The store manager agreed to exchange it for a completely different model (newer) at the same price, and that one has been 100% fine from the start.
The last one I bought in July - Dell replaced the motherboard and video card. A week later, the video card failed again, and then the hard drive was failing diags on and off. I went to BB asking for an exchange because Dell told me it had to come from BB (which isn't 100% true, but that's another story). They flat-out refused an exchange because I was out of the return period. They offered to give me credit towards another laptop of my choosing, even trying to convince me to accept a lower configuration (one I bought had an i9 and a 4080 - they were pushing an i7 with a 4070), saying it was an upgrade from what I bought (not even close!). They finally agreed to allow me to return for a full refund. That laptop was back on the shelf as an open box (at over $500 less than what I paid in the same "fair" condition) with more UPS shipping labels on it than you can imagine within weeks. No joke!
Glad i didnt actually take it with me.
Ended up getting a legion with same specs (i9) for around same price.
The biggest killer for me is that the display panel is TN, as opposed to IPS that R2 has.
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Glad i didnt actually take it with me.
Ended up getting a legion with same specs (i9) for around same price.
And IF you get a lemon, you are out of luck unless a store near you has another open box to exchange it with. No, trust me. I've been through this twice in the past 6 months with them on two different open box systems. The first one, THEY suggested an exchange (which requires returning the one you already bought) when I asked for a return period extension after Dell told me the system needed to be shipped back to the depot for repairs (I would've been out of the 15-day return period doing this). After waiting over a month for the exchange system (yes, a MONTH), they finally admitted it would never ship because they didn't have another open box at ANY store, and they could no longer get that config from Dell. I was super mad about it too because I could've sent the first one back to Dell for repair and already had it back in that month I waited. The store manager agreed to exchange it for a completely different model (newer) at the same price, and that one has been 100% fine from the start.
The last one I bought in July - Dell replaced the motherboard and video card. A week later, the video card failed again, and then the hard drive was failing diags on and off. I went to BB asking for an exchange because Dell told me it had to come from BB (which isn't 100% true, but that's another story). They flat-out refused an exchange because I was out of the return period. They offered to give me credit towards another laptop of my choosing, even trying to convince me to accept a lower configuration (one I bought had an i9 and a 4080 - they were pushing an i7 with a 4070), saying it was an upgrade from what I bought (not even close!). They finally agreed to allow me to return for a full refund. That laptop was back on the shelf as an open box (at over $500 less than what I paid in the same "fair" condition) with more UPS shipping labels on it than you can imagine within weeks. No joke!
I bought a Lenovo Legion open box excellent from BestBuy once. It was fine but the coil whine from keyboard RGB was unbearable. I asked for replacement because I really liked it, but BestBuy said no exchange for open box, so I had to return it instead.
PS the battery will be drained within an hour of gaming any way as with all gaming laptops so a power outlet is always needed if you need this for travel gaming.
The biggest killer for me is that the display panel is TN, as opposed to IPS that R2 has.
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Of course, if you were more tool-wise than I, you would've saved that money. I didn't get the genes for that though.
The 2023 Asus is the perfect machine in my books. Can push most if not all games at 60fps at the native res in high detail. It's a beast of an emulation machine (PS1, PS2, PS3, Switch, Wii U). Bump up RAM for $40 to 32GB. Get rid of Asus software (all of it) and install G-Helper instead.
The 2 USB A ports are perfect for wired controller setup (especially for emulators as they're always configured perfectly every time with wired controllers). Most laptops have 1 USB A. A microSD slot where the card sits flush inside the laptop so no chance of snapping it and destroying the port as well. I got a 512GB card for $30 and install games on it as well. They load perfectly fine and load pretty fast. Not as fast as NVMe or SSD but much faster than HDD though.
WVA is "Wide Viewing Angle" and it is ambigiously named for a reason. People asking Dell for clarification have gotten a variety of answers that range from TN to VA.
This is what an official Dell account on a different forum said:
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