Joined May 2006
L5: Journeyman
Forum Thread
Brother printers setting- something changed
April 23, 2025 at
12:25 PM
Hi,
I have a Brother printer HL-L5200 DW laser printer. It has been great for years.
go.
I usually print on both sides of the paper or duplex printing.
I cant do it anymore using printing from goggle or amazon ( to print a receipt)
It does work for duplex if I print from MS word. But I notice the print dialog box is a little different. More normal from what I remember.
With Goggle or amazon I can see it is different.
Both have the same options and everything is checked for duplex printing. And the main box even tells me it will print on one sheet of papaer. If it is a 2 page invioce I am getting ready to print.
But it still actually prints on two seperate sheets.
Tech suppport did have me reinstall new drivers but makes not difference.
I have a Brother printer HL-L5200 DW laser printer. It has been great for years.
go.
I usually print on both sides of the paper or duplex printing.
I cant do it anymore using printing from goggle or amazon ( to print a receipt)
It does work for duplex if I print from MS word. But I notice the print dialog box is a little different. More normal from what I remember.
With Goggle or amazon I can see it is different.
Both have the same options and everything is checked for duplex printing. And the main box even tells me it will print on one sheet of papaer. If it is a 2 page invioce I am getting ready to print.
But it still actually prints on two seperate sheets.
Tech suppport did have me reinstall new drivers but makes not difference.
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Often I will go to amazon - view orders-view invoice. Then it shows the invoice with a line that states "Print this page for your records" I click and get the #1 above print box. But will only print 1 side of page.
It seems just about anything I print from a link in chrome.
If I click the same link in MS Edge. Then I get #2 print box above. And it does print 2 sides.
Yes, it does seem like a Chrome issuse. I have checked and triple checked every setting I could find in Chrome, Brothers software and installed new drivers and everything in Win 11.
Very odd that I get a different print box using a link on a website while using Chrome.
But then I get a slightly different print box ( that works the way it should). When I use MS Edge or when using Chrome, but only if I use ctrl - shift - P
Another note. With Chrome I get the good print box with ctrl- shift- P. BUT if I just use ctrl - P I get the bad print box.
So a difference if I include the shift key with chrome.
I know it makes no sense the way I am saying it is working. But this is the way it is working.
Thanks for any help. And let me know if I did not explain it very good.
I want to let you know I found a solution. And appreciate all those that responded.
I only use one tray of paper. But below is what fixed the problem
Go to printer properties
> device settings
> under installed options- add Tray 2 and Tray 3
Before, it just had Tray 2 and Tray 3 under available options. I had to click on the add button to move them to the installed options box.
Then everything worked.