Use the order status page to activate your phone https://www.metrobyt-mobile.com/order-status The link in the email is bad. Credit to SKV4M
If you have port in difficulties with GV number call 800-518-7519 and them you have a land line and they will complete your port.
GV port is not complete until you get a confirmation email from google, and you get a text message from Metro 611 that the number transfer is complete.
Item 1 of 2
Item 1 of 2
expiredlxtng posted Feb 12, 2026 5:01 PM
Select Customers: Metro by T-Mobile 128GB Apple iPhone 13 (Locked) + 1-Mo. Service
$55
$685
91% off
w/ Number Port-In + Free S/Hat Metro by T-Mobile
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The short version, you must call Metro to make sure any/all the number(s) you are porting over that previously succeed Port Reservation but failed Payment are not locked now to metro reservation once locked to metro they will not work with a new order or another wireless company. This deal is killing me softly, now I remember why I avoided Metro for so long
EDIT: after reading the comments on this thread, I see that many people are reporting that a google voice number can be ported over to metro again (like the good old days).
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Your security is important to us. Unfortunately can't complete your order online. Our award-winning Mobile Experts are ready to assist you. Please call us or visit a store to continue.
what can be done for this?
Your security is important to us. Unfortunately can't complete your order online. Our award-winning Mobile Experts are ready to assist you. Please call us or visit a store to continue.
what can be done for this?
https://slickdeals.net/f/19248670-pre-order-samsung-galaxy-s26-series-phone-w-eligible-trade-in-device-get-extra-700-off-spectrum-internet-customers-only?src=SDSear
I'd like to know this for sure, too.
I thought you could trade it in immediately, you don't need to wait the 30 days even? Just make sure you don't have it set to autopay so that you can let the metro account cancel on its own, as you may not be able to get back into your account if you send this off before 30 days (if they text you a code to login or anything). Is that right?
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I goofed up in porting my GV number online, forgot to unlock it first. When it didn't go through, I went back and unlocked it, and had to call the port out line. they just removed the hold on the number and told me to do the port myself online after four hours. We'll see if it works, or if there are even phones left in 4 hours.
After some searching via Google it was recommended to try using the Firefox browser. That worked and I'm now able to add another line.
I previously used Chrome, Edge, and Brave and got the same error message, "Sorry, but we were unable to save your changes. Please try again."
That or I'll wait for the email from Google as confirmation.
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Meanwhile, TracFone deleted my number almost instantly. They mentioned that it was an automatic process and now they do not have any details of my line. Metro's team says they cannot complete the order because the line is now inactive.
I have tried contacting chat support, the porting department, and the sales department. I waited for hours, but nothing worked. At this point, my number is no longer with me, and the order has failed.
I attempted the process with multiple cards and different address, but the result was the same. This has wasted my time and caused me to lose my active number.
Does anyone have any idea how this can be resolved or escalated to fix the issue?
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