Use the order status page to activate your phone https://www.metrobyt-mobile.com/order-status The link in the email is bad. Credit to SKV4M
If you have port in difficulties with GV number call 800-518-7519 and them you have a land line and they will complete your port.
GV port is not complete until you get a confirmation email from google, and you get a text message from Metro 611 that the number transfer is complete.
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expiredlxtng posted Feb 12, 2026 5:01 PM
Select Customers: Metro by T-Mobile 128GB Apple iPhone 13 (Locked) + 1-Mo. Service
$55
$685
91% off
w/ Number Port-In + Free S/Hat Metro by T-Mobile
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The short version, you must call Metro to make sure any/all the number(s) you are porting over that previously succeed Port Reservation but failed Payment are not locked now to metro reservation once locked to metro they will not work with a new order or another wireless company. This deal is killing me softly, now I remember why I avoided Metro for so long
EDIT: after reading the comments on this thread, I see that many people are reporting that a google voice number can be ported over to metro again (like the good old days).
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Meanwhile, TracFone deleted my number almost instantly. They mentioned that it was an automatic process and now they do not have any details of my line. Metro's team says they cannot complete the order because the line is now inactive.
I have tried contacting chat support, the porting department, and the sales department. I waited for hours, but nothing worked. At this point, my number is no longer with me, and the order has failed.
I attempted the process with multiple cards and different address, but the result was the same. This has wasted my time and caused me to lose my active number.
Does anyone have any idea how this can be resolved or escalated to fix the issue?
i had my port completed manually just to be safe.
but i wonder what would happen if the number port did not complete within 30 days and you let the metro account expire.
i'm assuming for iphone unlock purposes, the phone is considered activated.
and maybe the number goes back to google at the end of 30 days, because I know google voice locks the number again after 30 days.
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"One "nice" thing about getting your number deactivated by TF/ST but not ported-in to Metro, your phone line will become a "zombie". It won't be shown in TF/ST system as active, but it will continue to work for calls/texts/data long after its original expiration date. I have two phones like that, they should have expired in December but they're still working to this day".
Try making calls/texts from your "deactivated" phone and see if it still works. If yes, call/text to it and see if it works also. If it does, it probably will keep working for years free of charge.
Go into your GV account and set a pin number first, make sure to pay the $3 to unlock it before you try to port, use the phone number as the account number for the port, and when you port, use the zip code 94043 as your zip (that's google's zip).
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It would be a hassle to port number from Total Wireless / Tracfone to Metro if the order does not go through.
but i wonder what would happen if the number port did not complete within 30 days and you let the metro account expire.
i'm assuming for iphone unlock purposes, the phone is considered activated.
and maybe the number goes back to google at the end of 30 days, because I know google voice locks the number again after 30 days.
Meanwhile, TracFone deleted my number almost instantly. They mentioned that it was an automatic process and now they do not have any details of my line. Metro's team says they cannot complete the order because the line is now inactive.
I have tried contacting chat support, the porting department, and the sales department. I waited for hours, but nothing worked. At this point, my number is no longer with me, and the order has failed.
I attempted the process with multiple cards and different address, but the result was the same. This has wasted my time and caused me to lose my active number.
Does anyone have any idea how this can be resolved or escalated to fix the issue?
I was able to get my number restored by calling/talking to 4th rep and around 30 min call.
After some searching via Google it was recommended to try using the Firefox browser. That worked and I'm now able to add another line.
I previously used Chrome, Edge, and Brave and got the same error message, "Sorry, but we were unable to save your changes. Please try again."
So if you order from you account and add a line, you can get away with the $30 plan on the second phone.
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That's not likely to happen, right?
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