Joined Feb 2010
Happy Holidays
Forum Thread
Ever been ripped off by a car mechanic?
December 12, 2010 at
12:43 PM
in
Autos
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and this video
http://www.youtube.com/watch?v=LTJjqr0 QbIk
http://finance.yahoo.c
and this video
http://www.youtube.com/watch?v=LTJjqr0
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My son gets charged just parts, no labor
Oh, I get charged nothing, I'm special
What other industries can do this fat rate thing and get away with it?
What other industries can do this fat rate thing and get away with it?
Now, with my years of experience. If a customer comes in for a job that usually takes an hour, but I know we can get it done in 30 min (that specific car is easier to work on for example), I will usually take a certain $ amount or percentage off just so the customer is happy and I hope for a return customer and referrals.
I'll never forget when I found out how much an air filter costs at AutoZone, and how easy it is to put in... JiffyLube charges like $30 for that service!
What do you call it?
What do you call it?
If I understand it right--and there's every chance I don't--the estimate you get (and presumably have to approve) before any work is done is based on a "book" or some sort of standard guideline for how long the quoted repair should take. I assume that's for an average mechanic working at a reasonable pace.
Now, a good technician might be able to do the job faster, but in the car repair industry you pay the quoted rate no matter how long the work actually takes. They aren't padding their timesheets. They probably shouldn't even call it "labor" except I don't know what else they could call it; in any case maybe it shouldn't be measured in hours. It's a fixed cost for that repair, but for whatever reason it's traditionally broken out into two sections, parts & labor. In actual point of fact they're charging by the job, just like you might charge a client on a presentable instead of billing hourly.
He said he was lubricating the hinges.
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He said he was lubricating the hinges.
I'll never forget when I found out how much an air filter costs at AutoZone, and how easy it is to put in... JiffyLube charges like $30 for that service!
Even for simple things, if you want someone to do it for you, they will charge. Nothing is free in this world. Why should I (anyone) waste my time for someone else, even if its 5/10/15 minutes. I'd rather be sleeping than to do something for free.
Plus take into consideration the cost of running the actual business. Most people don't know the real cost of running a business.
Not aiming this specifically at you, just adding to the discussion.
What do you call it?
Say a job has a flat rate time of 4 hours. Say you happen to get the new guy working on your car. He has little experience and has never done this particular repair before and he just started working at the shop so is unfamiliar with the equipment and where to find things. Instead of getting the job done in 3.5 hours like one of the other mechanics might have been able to he ends up spending all day on it.
Would you be satisfied paying the 8 hours labor that was put into the job? No, you would probably be whining like a little baby just like you have all the way through this thread.
This mechanic would get paid for 4 hours after putting in 8 on the job. Sometimes this happens because of inexperience or being new like in this example but even more often there are other factors that are not controllable. They might have to fight with rusty nuts and bolts, sometimes prior repairs were done incorrectly and add additional work to a job. Sometimes the flat rate times are just plain wrong and nobody could do the job in the specified time.
A lot of mechanics will buy more and more specialty tools to get jobs done quicker to make more money. Should a mechanic who has $75,000 worth of tools in his tool box make less money than one who has only spent $10,000?
Say a job has a flat rate time of 4 hours. Say you happen to get the new guy working on your car. He has little experience and has never done this particular repair before and he just started working at the shop so is unfamiliar with the equipment and where to find things. Instead of getting the job done in 3.5 hours like one of the other mechanics might have been able to he ends up spending all day on it.
Would you be satisfied paying the 8 hours labor that was put into the job? No, you would probably be whining like a little baby just like you have all the way through this thread.
This mechanic would get paid for 4 hours after putting in 8 on the job. Sometimes this happens because of inexperience or being new like in this example but even more often there are other factors that are not controllable. They might have to fight with rusty nuts and bolts, sometimes prior repairs were done incorrectly and add additional work to a job. Sometimes the flat rate times are just plain wrong and nobody could do the job in the specified time.
A lot of mechanics will buy more and more specialty tools to get jobs done quicker to make more money. Should a mechanic who has $75,000 worth of tools in his tool box make less money than one who has only spent $10,000?
A junior mechanic should not be paid the same rate as a master mechanic, that's just nuts and it's what you're basing this fat rate payment system on. It doens't do the consumer any good.
Rebuilt parts almost never - unless agreed upon between the customer and the owner - such as an engine or a transmission - which is a big ticket item. Then it comes down to whether or not depending on the vehicle whether you want a factory rebuilt engine/trans with a warranty - or one that comes without. There are too many variables with that scenario - but the customer is always advised as to what is what.
Who would ever put in a used timing belt, used brakes, used radiator, used power steering pump, etc. Just plain stupid, imho.
A junior mechanic should not be paid the same rate as a master mechanic, that's just nuts and it's what you're basing this fat rate payment system on. It doens't do the consumer any good.
Let me give you an example (though completely useless since you're having a hard time thinking outside the box)
You pay a flat rate fee for your car. The book says it takes 4 hours to do the job.
Which would would make you feel better? A, B and C? But not D, right? Why? You still end up paying the same amount of money
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I'll never forget when I found out how much an air filter costs at AutoZone, and how easy it is to put in... JiffyLube charges like $30 for that service!
A little story for ya'll - we went to look at a Toyota Hybrid - just to check it over - and you know what we found out at the Dealership here which is a HUGE Toyota Dealership - they only had ONE Certified Technician that was capable of working on these particular vehicles - which we found unbelievable. So if there was an issue with your vehicle - it was gonna be a while before you got it back. This is a place which built a separate location with 72 bays just for repairs, and another area just for body work, and still only ONE Technician Certified to work on the Hybrids, pretty sad isn't it.
Let me give you an example (though completely useless since you're having a hard time thinking outside the box)
You pay a flat rate fee for your car. The book says it takes 4 hours to do the job.
Which would would make you feel better? A, B and C? But not D, right? Why? You still end up paying the same amount of money
Kudo's to spelling Flat properly