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Ever been ripped off by a car mechanic?

1,489 217 December 12, 2010 at 12:43 PM in Autos Yahoo! Web Hosting

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Piccaboo
12-14-2010 at 05:59 PM.
12-14-2010 at 05:59 PM.
Quote from Dark_Saber :
I hope not. . .my mechanic is my father in law
And, is he charging you labor, or just parts Wink5

My son gets charged just parts, no labor Big Grin

Oh, I get charged nothing, I'm special Girly
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Piccaboo
12-14-2010 at 06:01 PM.
12-14-2010 at 06:01 PM.
Quote from oynot :
If I padded my timesheet I'd get fired. If a mechanic pads there timesheet they get a smile?

What other industries can do this fat rate thing and get away with it?
Stupid is as stupid says, what more can I say - and learn how to spell what it is you are trying to say. It's been explained to you enough times, but apparently your brain does not comprehend Rofl2
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BayArea
12-14-2010 at 06:09 PM.
12-14-2010 at 06:09 PM.
Quote from oynot :
If I padded my timesheet I'd get fired. If a mechanic pads there timesheet they get a smile?

What other industries can do this fat rate thing and get away with it?
No one is padding anything. If book time says 5 hours, it takes 5 hours to complete. If the tech is that damn good, and he finishes in 4, it doesn't matter because its a 5 hour job.

Now, with my years of experience. If a customer comes in for a job that usually takes an hour, but I know we can get it done in 30 min (that specific car is easier to work on for example), I will usually take a certain $ amount or percentage off just so the customer is happy and I hope for a return customer and referrals.
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veritablequandary
12-14-2010 at 06:12 PM.
12-14-2010 at 06:12 PM.
Piccaboo, I'd be very interested to hear from you any tips you'd care to share about how to spot a decent mechanic/shop vs. what to look out for/how to know you're being screwed. I take my car to the Ford dealership where my folks have purchased every vehicle they've owned over the last 12 years or so, and I don't really expect to be misled or lied to there. But I have felt that way in the past at other shops, and it's not always easy to tell when the smoke is being blown up your dress, if you know what I mean. Especially when I've been sitting in the shop's waiting room for 4 hours & I just want my car back & let me go home...

I'll never forget when I found out how much an air filter costs at AutoZone, and how easy it is to put in... JiffyLube charges like $30 for that service! OMG Yes I'm a car n00b, give me your laptop & I'll fix it right up (and I won't even charge you for realigning the gigahertz!) but with auto stuff I'm still a padawan--but I'm trying to learn!
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oynot
12-14-2010 at 06:24 PM.
12-14-2010 at 06:24 PM.
Wish I could put in an 8 hour day and be paid for fifteen. You're padding, you bill 5 hours if it took four. You're charging for a lot more hours than you worked.

What do you call it?
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veritablequandary
12-14-2010 at 06:39 PM.
12-14-2010 at 06:39 PM.
Quote from oynot :
Wish I could put in an 8 hour day and be paid for fifteen. You're padding, you bill 5 hours if it took four. You're charging for a lot more hours than you worked.

What do you call it?
I think you're not quite getting what they're saying.

If I understand it right--and there's every chance I don't--the estimate you get (and presumably have to approve) before any work is done is based on a "book" or some sort of standard guideline for how long the quoted repair should take. I assume that's for an average mechanic working at a reasonable pace.

Now, a good technician might be able to do the job faster, but in the car repair industry you pay the quoted rate no matter how long the work actually takes. They aren't padding their timesheets. They probably shouldn't even call it "labor" except I don't know what else they could call it; in any case maybe it shouldn't be measured in hours. It's a fixed cost for that repair, but for whatever reason it's traditionally broken out into two sections, parts & labor. In actual point of fact they're charging by the job, just like you might charge a client on a presentable instead of billing hourly.
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Orange_Elvis
12-14-2010 at 07:22 PM.
12-14-2010 at 07:22 PM.
I caught a mechanic masturbating in my car once.

He said he was lubricating the hinges.
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tennisplayer888
12-14-2010 at 07:45 PM.
12-14-2010 at 07:45 PM.
Quote from Pepito_Bandito :
I caught a mechanic masturbating in my car once.

He said he was lubricating the hinges.
Were you very good looking or something?
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BayArea
12-14-2010 at 07:47 PM.
12-14-2010 at 07:47 PM.
Quote from veritableqndry :
Piccaboo, I'd be very interested to hear from you any tips you'd care to share about how to spot a decent mechanic/shop vs. what to look out for/how to know you're being screwed. I take my car to the Ford dealership where my folks have purchased every vehicle they've owned over the last 12 years or so, and I don't really expect to be misled or lied to there. But I have felt that way in the past at other shops, and it's not always easy to tell when the smoke is being blown up your dress, if you know what I mean. Especially when I've been sitting in the shop's waiting room for 4 hours & I just want my car back & let me go home...

I'll never forget when I found out how much an air filter costs at AutoZone, and how easy it is to put in... JiffyLube charges like $30 for that service! OMG Yes I'm a car n00b, give me your laptop & I'll fix it right up (and I won't even charge you for realigning the gigahertz!) but with auto stuff I'm still a padawan--but I'm trying to learn!
Sometimes customers walk in and ask how much a labor charge is. I give them a price and they say "wow thats alot, it only takes xx amount of time..I could do that myself".. I then respond.."go do it then, im not here to work for free" (they usually just stand there and have a blank face after I say that).

Even for simple things, if you want someone to do it for you, they will charge. Nothing is free in this world. Why should I (anyone) waste my time for someone else, even if its 5/10/15 minutes. I'd rather be sleeping than to do something for free.

Plus take into consideration the cost of running the actual business. Most people don't know the real cost of running a business.

Not aiming this specifically at you, just adding to the discussion.
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Iaaaiws
12-14-2010 at 10:45 PM.
12-14-2010 at 10:45 PM.
Quote from oynot :
Wish I could put in an 8 hour day and be paid for fifteen. You're padding, you bill 5 hours if it took four. You're charging for a lot more hours than you worked.

What do you call it?
You don't have a clue and I don't think you have the capacity to understand anyway but what you don't get is that not all jobs come out in favor of the mechanic. The "flat rate" times are constantly being analyzed and change based on new procedures and technologies. What they generally are is average times to do a job under normal conditions. Of course someone who works on the same thing all the time will be able to do a job a little quicker than someone doing it for the first time.

Say a job has a flat rate time of 4 hours. Say you happen to get the new guy working on your car. He has little experience and has never done this particular repair before and he just started working at the shop so is unfamiliar with the equipment and where to find things. Instead of getting the job done in 3.5 hours like one of the other mechanics might have been able to he ends up spending all day on it.

Would you be satisfied paying the 8 hours labor that was put into the job? No, you would probably be whining like a little baby just like you have all the way through this thread.

This mechanic would get paid for 4 hours after putting in 8 on the job. Sometimes this happens because of inexperience or being new like in this example but even more often there are other factors that are not controllable. They might have to fight with rusty nuts and bolts, sometimes prior repairs were done incorrectly and add additional work to a job. Sometimes the flat rate times are just plain wrong and nobody could do the job in the specified time.

A lot of mechanics will buy more and more specialty tools to get jobs done quicker to make more money. Should a mechanic who has $75,000 worth of tools in his tool box make less money than one who has only spent $10,000?
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oynot
12-15-2010 at 04:18 AM.
12-15-2010 at 04:18 AM.
Quote from Iaaaiws :
You don't have a clue and I don't think you have the capacity to understand anyway but what you don't get is that not all jobs come out in favor of the mechanic. The "flat rate" times are constantly being analyzed and change based on new procedures and technologies. What they generally are is average times to do a job under normal conditions. Of course someone who works on the same thing all the time will be able to do a job a little quicker than someone doing it for the first time.

Say a job has a flat rate time of 4 hours. Say you happen to get the new guy working on your car. He has little experience and has never done this particular repair before and he just started working at the shop so is unfamiliar with the equipment and where to find things. Instead of getting the job done in 3.5 hours like one of the other mechanics might have been able to he ends up spending all day on it.

Would you be satisfied paying the 8 hours labor that was put into the job? No, you would probably be whining like a little baby just like you have all the way through this thread.

This mechanic would get paid for 4 hours after putting in 8 on the job. Sometimes this happens because of inexperience or being new like in this example but even more often there are other factors that are not controllable. They might have to fight with rusty nuts and bolts, sometimes prior repairs were done incorrectly and add additional work to a job. Sometimes the flat rate times are just plain wrong and nobody could do the job in the specified time.

A lot of mechanics will buy more and more specialty tools to get jobs done quicker to make more money. Should a mechanic who has $75,000 worth of tools in his tool box make less money than one who has only spent $10,000?
You assume everyone's being paid the same amount. The experienced mechanic should be earning a lot more per hour than the new kid on the block who doesn't know where the whatchamacallit is. And the one who's experienced enough to justify having more overhead equiopment should be charging more per hour than the corner newbie with basic tools.

A junior mechanic should not be paid the same rate as a master mechanic, that's just nuts and it's what you're basing this fat rate payment system on. It doens't do the consumer any good.
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moey
12-15-2010 at 06:02 AM.
12-15-2010 at 06:02 AM.
Quote from Piccaboo :
No, parts are ordered from vendors, whether it be a Dealership that parts need to come from, or a "jobber" that the parts need to come from. Where we are there is a huge Auto Warehouse that stocks many parts for all makes and models for automobiles. But if it's a Lexus and you need brakes for it - you must get them from a Lexus Dealership, because that is the only place that will have them in stock that day you are changing the brakes - unless you want to call up the customer and tell them they need to wait one more day or two - until the brakes are delivered from the "jobber".

Rebuilt parts almost never - unless agreed upon between the customer and the owner - such as an engine or a transmission - which is a big ticket item. Then it comes down to whether or not depending on the vehicle whether you want a factory rebuilt engine/trans with a warranty - or one that comes without. There are too many variables with that scenario - but the customer is always advised as to what is what.

Who would ever put in a used timing belt, used brakes, used radiator, used power steering pump, etc. Just plain stupid, imho.
By rebuilt I meant a alternator/water pump etc. that you pick up from Autozone/Advance Auto. Its "new" but was rebuilt from a core. Do repair shops typically put these on cars? or just put a OEM factory part. Thanks for your comments I find them interesting.
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ashcampbell
12-15-2010 at 06:40 AM.
12-15-2010 at 06:40 AM.
Quote from moey :
By rebuilt I meant a alternator/water pump etc. that you pick up from Autozone/Advance Auto. Its "new" but was rebuilt from a core. Do repair shops typically put these on cars? or just put a OEM factory part. Thanks for your comments I find them interesting.
The shops(think local/independent mechanics not the chain shops) I went to for my high school/college days typically asked if I wanted new or rebuilt parts for stuff like a starter or alternator. I've been paying the new car premium for the last 6 yrs so all work has been covered under mfg.
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Fallacy
12-15-2010 at 07:18 AM.
12-15-2010 at 07:18 AM.
Quote from oynot :
You assume everyone's being paid the same amount. The experienced mechanic should be earning a lot more per hour than the new kid on the block who doesn't know where the whatchamacallit is. And the one who's experienced enough to justify having more overhead equiopment should be charging more per hour than the corner newbie with basic tools.

A junior mechanic should not be paid the same rate as a master mechanic, that's just nuts and it's what you're basing this fat rate payment system on. It doens't do the consumer any good.
Why does it bother you so much?

Let me give you an example (though completely useless since you're having a hard time thinking outside the box)

You pay a flat rate fee for your car. The book says it takes 4 hours to do the job.
  1. Scenario A. You get an average mechanic, who charges an average $100/hour and does the job in the designated 4 hours. You pay $400.
  2. Scenario B. You get a master mechanic, he can do the job in 2 hours. He would charge you $200/hour. you pay $400.
  3. Scenario C. You get a junior mechanic, he can do the job in 8 hours, he charges you $50/hour, you still pay $400.
  4. Scenario D. You get a good mechanic, he does the job in 3 hours, but due to the flat rate system, he charges you for 4 hours at his average rate of $100, you STILL pay $400.

Which would would make you feel better? A, B and C? But not D, right? Why? You still end up paying the same amount of money Confused
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Piccaboo
12-15-2010 at 07:48 AM.
12-15-2010 at 07:48 AM.
Quote from veritableqndry :
Piccaboo, I'd be very interested to hear from you any tips you'd care to share about how to spot a decent mechanic/shop vs. what to look out for/how to know you're being screwed. I take my car to the Ford dealership where my folks have purchased every vehicle they've owned over the last 12 years or so, and I don't really expect to be misled or lied to there. But I have felt that way in the past at other shops, and it's not always easy to tell when the smoke is being blown up your dress, if you know what I mean. Especially when I've been sitting in the shop's waiting room for 4 hours & I just want my car back & let me go home...

I'll never forget when I found out how much an air filter costs at AutoZone, and how easy it is to put in... JiffyLube charges like $30 for that service! OMG Yes I'm a car n00b, give me your laptop & I'll fix it right up (and I won't even charge you for realigning the gigahertz!) but with auto stuff I'm still a padawan--but I'm trying to learn!
Take the time to get to know the Service Manager who writes ups the tickets - and smooze him a little - he is the one who you want to give your vehicle to the A Class Technician, not the B or C Class Tech. Tell him exactly what you stated above, your folks have been purchasing cars for 12 years from this dealership and you have loyalty as well there - and your expect the very best A Class Technician to work on your vehicle and nothing less. Most Dealership have ASE Mechanics working there - and there is a list of them somewhere posted - and it will list what certificates they currently have - my husband is Certified in all categories - and did so in one test period with ASE and they thought he was Crazy the day he went into test - as no one EVER tested and passed all Certs in one day. You want the Tech with the most Certs on that listing. Then you know you have one of the very best. Of course, the Dealership sends MOST of the Techs to training classes, but not all - they pick and choose whom they want to send - the A Class get the best training, as they are working on the newer cars that come out as well.

A little story for ya'll - we went to look at a Toyota Hybrid - just to check it over - and you know what we found out at the Dealership here which is a HUGE Toyota Dealership - they only had ONE Certified Technician that was capable of working on these particular vehicles - which we found unbelievable. So if there was an issue with your vehicle - it was gonna be a while before you got it back. This is a place which built a separate location with 72 bays just for repairs, and another area just for body work, and still only ONE Technician Certified to work on the Hybrids, pretty sad isn't it.

Quote from moey :
By rebuilt I meant a alternator/water pump etc. that you pick up from Autozone/Advance Auto. Its "new" but was rebuilt from a core. Do repair shops typically put these on cars? or just put a OEM factory part. Thanks for your comments I find them interesting.
You want a new alternator or water pump that wasn't rebuilt - that ask for OEM, that simple, not hard to do.

Quote from IVIax :
Why does it bother you so much?

Let me give you an example (though completely useless since you're having a hard time thinking outside the box)

You pay a flat rate fee for your car. The book says it takes 4 hours to do the job.
  1. Scenario A. You get an average mechanic, who charges an average $100/hour and does the job in the designated 4 hours. You pay $400.
  2. Scenario B. You get a master mechanic, he can do the job in 2 hours. He would charge you $200/hour. you pay $400.
  3. Scenario C. You get a junior mechanic, he can do the job in 8 hours, he charges you $50/hour, you still pay $400.
  4. Scenario D. You get a good mechanic, he does the job in 3 hours, but due to the flat rate system, he charges you for 4 hours at his average rate of $100, you STILL pay $400.

Which would would make you feel better? A, B and C? But not D, right? Why? You still end up paying the same amount of money Confused
Excellent response nod

Kudo's to spelling Flat properly laugh out loud
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Last edited by Piccaboo December 15, 2010 at 07:52 AM.
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