Joined Feb 2011
L4: Apprentice
Forum Thread
RECALL: Excedrin®, NoDoz®, Bufferin® and Gas-X® Prevention® products
January 9, 2012 at
05:10 AM
in
Grocery
(7)
Rite Aid
http://www.novartis-otc.com/otc/index.html
Novartis Consumer Health (NCH) is voluntarily recalling all lots of select bottle sizes of Excedrin® and NoDoz® products with expiry dates of December 20, 2014 or earlier as well as Bufferin® and Gas-X® Prevention® products with expiry dates of December 20, 2013 or earlier, in the United States.
NCH is taking this action as a precautionary measure, because the products may contain stray tablets, capsules, or caplets from other Novartis products, or contain broken or chipped tablets.
As this is a voluntary recall at the consumer level, Novartis Consumer Health advises consumers who have purchased these recalled products to discontinue use and return them to Novartis Consumer Health for a full refund.
Consumers that have the product(s) being recalled should contact the Novartis Consumer Relationship Center at 1-888-477-2403 (available Monday-Friday 9 a.m. to 8 p.m. Eastern Time) for information on how to return the affected products and receive reimbursement.
Consumers also may click here to obtain a form to obtain a refund.
These actions have been communicated to the US Food and Drug Administration (FDA). We are working closely with the FDA and will continue to do so throughout this process.
Additional information may also be found on the FDA website at www.fda.gov.
*Update* I just got off the phone with the rebate center, finally got through. For the opened meds he took the down the lot # expiration date, product name and count. He said I will be getting fair market value on these items. Note* a few of the opened items were expired I don't know what they will give me for fair market value on those, didn't say. I asked what fair market value was and he said he didn't know.
For the items that are in boxes I have to send in the upc with the form he told me to attached separate sheet with the items listed because there isn't enough room on the original sheet. I will be taking a pic of all my upc's and form for future reference. He also said that they would only give $2 for postage. I asked if he could just take all the information over the phone he told me no I would have to mail them in.
**There have been differing reports of directions received from cs reps. Suggest if you call for yourself. Document the reps name, time, date, and take pictures.
Novartis Consumer Health (NCH) is voluntarily recalling all lots of select bottle sizes of Excedrin® and NoDoz® products with expiry dates of December 20, 2014 or earlier as well as Bufferin® and Gas-X® Prevention® products with expiry dates of December 20, 2013 or earlier, in the United States.
NCH is taking this action as a precautionary measure, because the products may contain stray tablets, capsules, or caplets from other Novartis products, or contain broken or chipped tablets.
As this is a voluntary recall at the consumer level, Novartis Consumer Health advises consumers who have purchased these recalled products to discontinue use and return them to Novartis Consumer Health for a full refund.
Consumers that have the product(s) being recalled should contact the Novartis Consumer Relationship Center at 1-888-477-2403 (available Monday-Friday 9 a.m. to 8 p.m. Eastern Time) for information on how to return the affected products and receive reimbursement.
Consumers also may click here to obtain a form to obtain a refund.
These actions have been communicated to the US Food and Drug Administration (FDA). We are working closely with the FDA and will continue to do so throughout this process.
Additional information may also be found on the FDA website at www.fda.gov.
*Update* I just got off the phone with the rebate center, finally got through. For the opened meds he took the down the lot # expiration date, product name and count. He said I will be getting fair market value on these items. Note* a few of the opened items were expired I don't know what they will give me for fair market value on those, didn't say. I asked what fair market value was and he said he didn't know.
For the items that are in boxes I have to send in the upc with the form he told me to attached separate sheet with the items listed because there isn't enough room on the original sheet. I will be taking a pic of all my upc's and form for future reference. He also said that they would only give $2 for postage. I asked if he could just take all the information over the phone he told me no I would have to mail them in.
**There have been differing reports of directions received from cs reps. Suggest if you call for yourself. Document the reps name, time, date, and take pictures.
Community Wiki
Last Edited by dodgeball
January 19, 2012
at
09:11 AM
1.Check your Novartis OTC product to see if it has been affected by this recall. Click on the link for the product list of the brand you purchased.
Here is the FDA pdf list of the exact products being recalled, including UPC codes and NDC codes.
http://www.fda.gov/downloads/Safe...286242.p
2.For each product you return, you must fill out a refund form.
refund form link [novartis-otc.com]
3.The form requires that you include:
a.The 10 digit UPC Code, located under the bar code or on the product list.
b.The lot number and the expiration date (located together generally on the bottom or the side panel of the bottle).
4.You may mail back multiple products in one package, however, please note:
a.Each product must have its own refund form
b.Return and refund is only for actual product.
c.A one-time minimum $2.00 shipping reimbursement will be included with your refund.
d.Standard US Ground shipping is recommended.
Language from Novartis website [novartis-otc.com], with links to PDF form and FDA site:
Novartis Consumer Health (NCH) is voluntarily recalling all lots of select bottle sizes of Excedrin® and NoDoz® products with expiry dates of December 20, 2014 or earlier as well as Bufferin® and Gas-X® Prevention® products with expiry dates of December 20, 2013 or earlier, in the United States.
NCH is taking this action as a precautionary measure, because the products may contain stray tablets, capsules, or caplets from other Novartis products, or contain broken or chipped tablets.
As this is a voluntary recall at the consumer level, Novartis Consumer Health advises consumers who have purchased these recalled products to discontinue use and return them to Novartis Consumer Health for a full refund.
Consumers that have the product(s) being recalled should contact the Novartis Consumer Relationship Center at 1-888-477-2403 (available Monday-Friday 9 a.m. to 8 p.m. Eastern Time) for information on how to return the affected products and receive reimbursement.
These actions have been communicated to the US Food and Drug Administration (FDA). We are working closely with the FDA and will continue to do so throughout this process.
Additional information may also be found on the FDA website at www.fda.gov. [fda.gov]
Recalled items listed for each product:
All lots of Bufferin® products with expiry dates of December 20, 2013 or earlier.
Bufferin® Extra Strength Tablets
Bufferin® Low Dose Tablets
Bufferin® Regular Strength Tablets
All lots of the following Excedrin® products have been recalled with expiry dates of December 20, 2014 or earlier
Excedrin® Extra Strength Caplets
Excedrin® Extra Strength Express Gel Caplets
Excedrin® Extra Strength Gel Caplets
Excedrin® Extra Strength Tablets
Excedrin® Back & Body Caplets
Excedrin® Sinus Headache Caplets
Excedrin® Migraine Caplets
Excedrin® Migraine Gel Tablets
Excedrin® Migraine Tablets
Excedrin® Menstrual Complete Express Gel Caplets
Excedrin® PM Caplets
Excedrin® PM Express Gel Caplets
Excedrin® PM Tablets
Excedrin® Tension Headache Caplets
Excedrin® Tension Headache Express Gel Caplets
Excedrin® Tension Headache Gel Tablets
All lots of Gas-X® Prevention® products with expiry dates of December 20, 2013 or earlier.
All lots of NoDoz® products with expiry dates of December 20, 2014 or earlier.
Here is the FDA pdf list of the exact products being recalled, including UPC codes and NDC codes.
http://www.fda.gov/downloads/Safe...286242.p
2.For each product you return, you must fill out a refund form.
refund form link [novartis-otc.com]
3.The form requires that you include:
a.The 10 digit UPC Code, located under the bar code or on the product list.
b.The lot number and the expiration date (located together generally on the bottom or the side panel of the bottle).
4.You may mail back multiple products in one package, however, please note:
a.Each product must have its own refund form
b.Return and refund is only for actual product.
c.A one-time minimum $2.00 shipping reimbursement will be included with your refund.
d.Standard US Ground shipping is recommended.
Language from Novartis website [novartis-otc.com], with links to PDF form and FDA site:
Novartis Consumer Health (NCH) is voluntarily recalling all lots of select bottle sizes of Excedrin® and NoDoz® products with expiry dates of December 20, 2014 or earlier as well as Bufferin® and Gas-X® Prevention® products with expiry dates of December 20, 2013 or earlier, in the United States.
NCH is taking this action as a precautionary measure, because the products may contain stray tablets, capsules, or caplets from other Novartis products, or contain broken or chipped tablets.
As this is a voluntary recall at the consumer level, Novartis Consumer Health advises consumers who have purchased these recalled products to discontinue use and return them to Novartis Consumer Health for a full refund.
Consumers that have the product(s) being recalled should contact the Novartis Consumer Relationship Center at 1-888-477-2403 (available Monday-Friday 9 a.m. to 8 p.m. Eastern Time) for information on how to return the affected products and receive reimbursement.
These actions have been communicated to the US Food and Drug Administration (FDA). We are working closely with the FDA and will continue to do so throughout this process.
Additional information may also be found on the FDA website at www.fda.gov. [fda.gov]
Recalled items listed for each product:
All lots of Bufferin® products with expiry dates of December 20, 2013 or earlier.
Bufferin® Extra Strength Tablets
Bufferin® Low Dose Tablets
Bufferin® Regular Strength Tablets
All lots of the following Excedrin® products have been recalled with expiry dates of December 20, 2014 or earlier
Excedrin® Extra Strength Caplets
Excedrin® Extra Strength Express Gel Caplets
Excedrin® Extra Strength Gel Caplets
Excedrin® Extra Strength Tablets
Excedrin® Back & Body Caplets
Excedrin® Sinus Headache Caplets
Excedrin® Migraine Caplets
Excedrin® Migraine Gel Tablets
Excedrin® Migraine Tablets
Excedrin® Menstrual Complete Express Gel Caplets
Excedrin® PM Caplets
Excedrin® PM Express Gel Caplets
Excedrin® PM Tablets
Excedrin® Tension Headache Caplets
Excedrin® Tension Headache Express Gel Caplets
Excedrin® Tension Headache Gel Tablets
All lots of Gas-X® Prevention® products with expiry dates of December 20, 2013 or earlier.
All lots of NoDoz® products with expiry dates of December 20, 2014 or earlier.
258 Comments
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http://www.fda.gov/downloads/Safe...286242.p
I thought the recall included ALL gas-x products. This afternoon when I read the wedmd page, I freaked out & got excited at the same time. I freaked out because I had 15 packages of gas x in goodie bags for some seniors that I'm visiting this coming week-end. Then I got excited because I realized I could get reimbursed from walmart for them. Anyway, I read the novartis page again and it does only state gas x prevention products. 2 Managers at Walmart & 2 CSM's read the novartis recall page and they didn't see that either. I also had the webmd page that said "all gas x products", but when I returned to walmart with most of my receipts the manager apologized for asking me to bring the receipts. He also said that walmart was recalling all gas x products. Earlier today when I skimmed this thread and saw that lots of people had troubles reaching the company on the phone, all I could think was what a pita it was going to be to send all these boxes back to the company. I wonder if the webmd Doctor that wrote the article actually contacted novartis or where she/he got the info that "all gas x products" were included.
I'll remove my posts about this.
http://www.fda.gov/downloads/Safe...286242.p
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If you have specific information on the recall, please feel free to add it to the wiki, or ask someone to if you don't know how.
Thanks!
This will alow you to type from your pc the information on the form.
This might be helpful for repeated information like your your contact information and then hand write in the other information as you see fit.
I hope this helps.
John
If the mfg is not asking for product to be returned, only a list of lot #'s, why would anybody bother bringing the product back to the store?
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