Joined Jun 2006
L8: Grand Teacher
Forum Thread
I was just CHARGED for trying on a pair of shoes. UPDATE ON POST #431
June 22, 2007 at
12:00 PM
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Okay so today I went into a running store to try on some shoes. I'm in the very BEGINNING of my search for new shoes and I just wanted to try on a few brands that were new to me and see if anything was going on with my foot. So I go into this store, the kid asks me if I'd ever been there before.. I said NO.. I said I was looking for shoes.. he says okay great and asks me to take walk in front of him for him to look at my stride/ gate. I do, it takes 2 minutes for him to determine that I'm mostly neutral/ slight overpronator. I try on TWO pairs of shoes. I tell him okay great, I'm going to look around, I might come back. I don't know. I don't know and I don't BS, its as simple as that. I might come back I might not for the shoes. I'm an informed shopper and I next to NEVER buy things on impulse. Then his attitude changed. He starts giving me this schpeel about how they're a high end running store and they take pride in fitting their customers with shoes and if I don't buy the shoes right then and there he was going to have to charge me $20 for the less than 10 minutes of time and two pairs of shoes I tried on. I asked him if he was freakin kidding me. The lady manager had to come over.. APPARENTLY, on the OTHER SIDE of the boxes of shoes he was stacking next to me was a sheet of laminated PAPER that said about this policy, in a not so very large font size. Okay so why did he NOT tell me about this when he asked me if I had ever been in the store? I clearly said no. Why did he let me walk in front of him and and spend the two minutes looking at my feet and not tell me this? I paid the $20 and left. And I know they talked about me when I left.. you could feel it in the air as I was paying. And I just know they were all like "Oh I hate when people do that.. " when in reality they should LOVE it.. $20 PURE PROFIT for under 10 minutes of time! They didn't tell me about this upfront and they stacked the shoes next to the piece of paper that said this. I couldn't even see it!
So I was thinking should I file a report with like BBB? I think $20 is a lot of money for merely trying on a pair of shoes and less than 10 minutes of time especially since I wasn't told about it upfront. I'm a girl and I've tried on my fair share of shoes in my lifetime and NEVER been charged for trying them on.
What do you guys think I should do? Nothing, something? I might just let it go.. but for right now I'm
Sorry I meant to click the RANT icon not chat.. I don't know how that happened.
So I was thinking should I file a report with like BBB? I think $20 is a lot of money for merely trying on a pair of shoes and less than 10 minutes of time especially since I wasn't told about it upfront. I'm a girl and I've tried on my fair share of shoes in my lifetime and NEVER been charged for trying them on.
What do you guys think I should do? Nothing, something? I might just let it go.. but for right now I'm
Sorry I meant to click the RANT icon not chat.. I don't know how that happened.
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So what did they say that was false that led this customer to their store, in order for it to be bait-and-switch?
Except she did agree to the service.
P.S. Why the condesending, elitest tone? Is that really necessary here?
What would the opinion of a shoe company do for a credit card's investigation of a chargeback?
There are MANY examples that ppl can quote.....from the telephone companies to auto shops to construction ppl. In ALL these cases, there has to be a "binding contract" in place. This is really simple contract law. When you enter the store, there has to be a "meeting of the minds" as far as an agreed contract for services/materials by one party and to be paid by the other. If there's no "meeting of the minds", then there's NO contract. Hence, the store CAN'T charge the customer for services that he/she was unaware about. The point is further bolstered when the store is trying to charge for "services" that are customarily free to customers. Then, the burden would be on the store to prove that it did inform the customer that they will be charged for those services.
Who decides this though? Perhaps that store has always had pay-for-service and their previous customers know this. If I eat at McDonalds all my life and then go to Red Lobster, do I have a reasonable assumption that I don't have to tip?
post it and your reps will add by a hundred in a second!
post it and your reps will add by a hundred in a second!
post it and your reps will add by a hundred in a second!
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There are MANY examples that ppl can quote.....from the telephone companies to auto shops to construction ppl. In ALL these cases, there has to be a "binding contract" in place. This is really simple contract law. When you enter the store, there has to be a "meeting of the minds" as far as an agreed contract for services/materials by one party and to be paid by the other. If there's no "meeting of the minds", then there's NO contract. Hence, the store CAN'T charge the customer for services that he/she was unaware about. The point is further bolstered when the store is trying to charge for "services" that are customarily free to customers. Then, the burden would be on the store to prove that it did inform the customer that they will be charged for those services.
At a mechanic they ask if you want a service performed, but do they always tell you the cost of the service? Do they have to? What if they quote you one price but it ends up being a different price?
Are there other high-end running stores that sell their services (honestly don't know)? If so, which stores to you compare this store to, a Payless or Penney's or a similar service selling store?
At a mechanic they ask if you want a service performed, but do they always tell you the cost of the service? Do they have to? What if they quote you one price but it ends up being a different price?
Are there other high-end running stores that sell their services (honestly don't know)? If so, which stores to you compare this store to, a Payless or Penney's or a similar service selling store?
Who decides what the customer is able to assume?
I honestly think you're just talking out of your a$$. I've read your posts from other threads/topics and you always have an antagonistic attitude about you.
By the way, the courts, the law, and common sense dictates what is considered "normal" customary fees.
get a digital one
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I have already said that it is bad that the sign was covered, but you are going to have a tough time proving it was without some sort of physical proof.
I think what this store did sucks, but if they are still in business and the CC company (so far) has refused a chargeback, I fail to see how this is illegal.