Joined Jun 2006
L8: Grand Teacher
Forum Thread
I was just CHARGED for trying on a pair of shoes. UPDATE ON POST #431
June 22, 2007 at
12:00 PM
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Okay so today I went into a running store to try on some shoes. I'm in the very BEGINNING of my search for new shoes and I just wanted to try on a few brands that were new to me and see if anything was going on with my foot. So I go into this store, the kid asks me if I'd ever been there before.. I said NO.. I said I was looking for shoes.. he says okay great and asks me to take walk in front of him for him to look at my stride/ gate. I do, it takes 2 minutes for him to determine that I'm mostly neutral/ slight overpronator. I try on TWO pairs of shoes. I tell him okay great, I'm going to look around, I might come back. I don't know. I don't know and I don't BS, its as simple as that. I might come back I might not for the shoes. I'm an informed shopper and I next to NEVER buy things on impulse. Then his attitude changed. He starts giving me this schpeel about how they're a high end running store and they take pride in fitting their customers with shoes and if I don't buy the shoes right then and there he was going to have to charge me $20 for the less than 10 minutes of time and two pairs of shoes I tried on. I asked him if he was freakin kidding me. The lady manager had to come over.. APPARENTLY, on the OTHER SIDE of the boxes of shoes he was stacking next to me was a sheet of laminated PAPER that said about this policy, in a not so very large font size. Okay so why did he NOT tell me about this when he asked me if I had ever been in the store? I clearly said no. Why did he let me walk in front of him and and spend the two minutes looking at my feet and not tell me this? I paid the $20 and left. And I know they talked about me when I left.. you could feel it in the air as I was paying. And I just know they were all like "Oh I hate when people do that.. " when in reality they should LOVE it.. $20 PURE PROFIT for under 10 minutes of time! They didn't tell me about this upfront and they stacked the shoes next to the piece of paper that said this. I couldn't even see it!
So I was thinking should I file a report with like BBB? I think $20 is a lot of money for merely trying on a pair of shoes and less than 10 minutes of time especially since I wasn't told about it upfront. I'm a girl and I've tried on my fair share of shoes in my lifetime and NEVER been charged for trying them on.
What do you guys think I should do? Nothing, something? I might just let it go.. but for right now I'm
Sorry I meant to click the RANT icon not chat.. I don't know how that happened.
So I was thinking should I file a report with like BBB? I think $20 is a lot of money for merely trying on a pair of shoes and less than 10 minutes of time especially since I wasn't told about it upfront. I'm a girl and I've tried on my fair share of shoes in my lifetime and NEVER been charged for trying them on.
What do you guys think I should do? Nothing, something? I might just let it go.. but for right now I'm
Sorry I meant to click the RANT icon not chat.. I don't know how that happened.
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I have already said that it is bad that the sign was covered, but you are going to have a tough time proving it was without some sort of physical proof.
Then don't read my posts. Simple as that.
By the way, the CC company could not do a chargeback because the customer already signed the charge receipt that she would pay that amount for whatever services or merchandise. It's due to the CC company's policies. Whether they do a chargback or not does not change the legalities of the store's policies and actions. The only mistake that the OP did was paying the store instead of refusing upfront.
By the way, you never responded to the other member's analogy with the grocery store. What are your views on that? Isn't it the same concept?
Also, if you give permission to a mechanic, but he doesn't tell you a price for the service, do you still have to pay it? Or if he gives you a price for the service but not the labor associated with it?
Also, if you give permission to a mechanic, but he doesn't tell you a price for the service, do you still have to pay it? Or if he gives you a price for the service but not the labor associated with it?
That's why I said that she probably won't get her money back, which sucks.
For other transactions with private sales or retail stores, even a verbal contract is sufficient. However, verbal contracts are just harder to enforce in a court of law. But, if proven, verbal contracts are still binding in a court of law. The bottom line is that no one can just arbitrarily charge for something without informing the other person beforehand.
By the way, the CC company could not do a chargeback because the customer already signed the charge receipt that she would pay that amount for whatever services or merchandise. It's due to the CC company's policies. Whether they do a chargback or not does not change the legalities of the store's policies and actions. The only mistake that the OP did was paying the store instead of refusing upfront.
By the way, you never responded to the other member's analogy with the grocery store. What are your views on that? Isn't it the same concept?
Dammit why didn't I see that thread earlier?? Would have loved to gone down the few blocks to the store.
Dammit why didn't I see that thread earlier?? Would have loved to gone down the few blocks to the store.
But couldn't they say that since it was posted (disregarding the fact that it was blocked and she signed the CC sheet) and he asked if she wanted service that that would constitute a verbal contract, or do you think that wouldn't hold up?
If you go back get a pic of the policy, I would love to see it and how they word everything.
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That's the PERFECT thing to do! I have never, ever heard of any such thing as having to pay for the opportunity to try on shoes.
Oh, and I'm still waiting to get the official word from the credit card, it wasn't a definite answer either way yet.
Oh, and I'm still waiting to get the official word from the credit card, it wasn't a definite answer either way yet.
Oh, and I'm still waiting to get the official word from the credit card, it wasn't a definite answer either way yet.
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