I'm starting a new thread since the existing one is for new line or port in.
I called Xfinity mobile customer care to ask if they are offering any promotion to existing customers to upgrade to latest iPhone 11 phones and I was informed, in no uncertain terms , that I'm eligible for $250 Visa card if I were to buy a new iPhone 11 (Max or otherwise). He even read some written promotion to confirm when I told him I was suspicious of that offer. I even pointed out their website states that a new line or a port in is required... but I was informed that is not required.
The only requirement is I will have to buy the phone at a local Xfinity store.
Recommended: Place your order for the new iPhones on or after September 20th, 2019 *IN STORE ONLY*
Try your luck at your local store. YMMV.
https://www.xfinity.com/mobile/su...ung-galaxy
https://www.xfinity.com/mobile/
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1. Yes, this is a legitimate offer but the eligibility details are poorly communicated by Xfinity to its stores
2. Went to a local store and my promo question was immediately dismissed both by the store rep and the store manager (who proudly pointed out that she has been working company for the past 8 years and was aware of "every" promotion). When I showed her the FAQ section on the website, she changed her tune and upon further insistence that she check with other local stores, she came back with a "code" and agreed to place my order. She also magically found an internal communication about the said offer.
3. Once they realized it is indeed a legit promotion, they did caution me to not place the order until the 20th (when the iPhone is scheduled to be stocked) citing the language of the promotion. This is where things get a bit hairy... some are saying it's good for preorders while others are more cautious of placing the order before the phones are stocked.
4. I think the best approach is wait for few more days and place the order in store on the 20th. I was also given an option to turn in my phone for an upgrade or keep the phone and pay for a new phone on an existing line. Both options are good for $250 prepaid visa.
5. Xfinity store reps are astonishingly incompetent and ill-informed. And unfortunately one has to go to a local store to get this promo.
The only potential problem I see here, besides agent incompetence, is the list of eligible phones does not contain the 11. That may change on Friday, it may not.
When Xs we're the new kids on the block, they were eligible for this same promo along with the older models.
While I realize that one poster mentioned a chat rep said that pre and post orders are eligible....I wouldn't trust that unless you find published info.
I have 0 trust for chat reps after it took hours and hours and waaaay too many phone calls just to get my paid off phone unlocked 🙄
https://www.xfinity.com/mobile/su...ung-galaxy
Appears to be different than the one described to me on the phone and on chat with support.
This really shouldn't me this difficult. If the online reps are saying something, the stores should honor it. If I travel an hour to the store and get a runaround I am going to be pissed!!
Got this from the link above:
If my phone was pre-ordered or backordered, am I still eligible for a prepaid card?
No, this offer is only available for qualifying iPhone and Samsung phones in stock in participating Xfinity Retail Stores.
Got this from the link above:
If my phone was pre-ordered or backordered, am I still eligible for a prepaid card?
No, this offer is only available for qualifying iPhone and Samsung phones in stock in participating Xfinity Retail Stores.
Start Date: 08/23/2019
End Date: 09/30/2019
Pre-orders and back-orders qualify
Stackable with other current Visa Prepaid Card promotions
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https://slickdeals.net/f/11848047-xfinity-mobile-buy-iphone-or-samsung-phone-and-get-200-back
Purchase a new, qualifying iPhone or Samsung phone between July 29 and September 30, 2019.
Activate a new Xfinity Mobile line for that phone and transfer a phone number from another carrier to the new Xfinity Mobile line within 30 days of phone order date.
Remain an Xfinity Mobile customer with an account in good standing and maintain the new Xfinity Mobile line for the first 90 days following Xfinity Mobile line activation.
Not valid with prior purchases, returns or exchanges.
I really doubt if this will be available for upgrades. What if they sign you up and you never receive the card! I fear that would happen.
Purchase a new, qualifying iPhone or Samsung phone between July 29 and September 30, 2019.
Activate a new Xfinity Mobile line for that phone and transfer a phone number from another carrier to the new Xfinity Mobile line within 30 days of phone order date.
Remain an Xfinity Mobile customer with an account in good standing and maintain the new Xfinity Mobile line for the first 90 days following Xfinity Mobile line activation.
Not valid with prior purchases, returns or exchanges.
I really doubt if this will be available for upgrades. What if they sign you up and you never receive the card! I fear that would happen.
https://www.xfinity.com/mobile/support/article/eligibility-250-visa-prepaid-card-upgrade-iphone-samsung-galaxy
https://www.xfinity.com/mobile/su...ung-galaxy
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